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Shangri-La Hotel Jakarta
Ranked #15 of 464 Hotels in Jakarta
Certificate of Excellence
Reviewed June 27, 2014 via mobile

This hotel is amazing!!! They have great rooms, very clean and staff are nice.
The gym is great, very modern, clean.
The spa is great with good prices.
The breakfast is AMAZING!!! I just love all the food options.

  • Stayed: June 2014
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1  Thank Marissol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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744 - 750 of 1,532 reviews

Reviewed June 26, 2014

A very good hotel for a comfortable stay. The location is convenient and service is excellent. Food is good and rooms are big. Though I had stayed there only for one night, I enjoyed the stay and would not mind staying there again.

  • Stayed: February 2014, traveled on business
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1  Thank Gaurav G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

This hotel makes coming to Jakarta a lot easier. After a long day in the crazy traffic when you walk through the doors you are transported to heaven. It is now time to relax :-) I stayed here for a few days in June and will only use this hotel whenever I am in Jakarta. The rooms are fantastic, the service and staff are perfect and the bars and restaurants are top notch. The pool is really nice as well. It is very surreal sitting in the pool at sunset, cold beer in hand listening to the call to prayer from the local Mosque while bats are diving into the pool for a drink of water.. Highly recommend this hotel :-)

  • Stayed: June 2014, traveled on business
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2  Thank smccor_2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2014

I have not stayed at the the Shangri-La Jakarta before but will be back. The staff were friendly and very helpful, the facilities were functional and solid. We had a group of 8 from 2 companies and 6 with 5 different nationalities. We were doing site visits across Jakarta and the Shangri-La was a great base for breakfast and dinner catch up. A great setting and everyone had no complaints.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with shangri-la.com
1  Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2014

A treat in the madness of the great city that Jakarta is. Retains its old charm yet feels modern and coupled with the exceptional ShangraLa service they really do make you feel at home. I love staying here when in Jakarta, one of the hotels on our corporate travel list that gets me excited about my business trip. The rooms are lovely, and the satay in the restaurant is amazing....try it!

  • Stayed: June 2014, traveled on business
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1  Thank PeteSing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2014

Everytime I want to make a dining reservation, I have to call 3-5 times for someone to answer, and not in very well manner as 5 stars standard. By the time we reached satoo resto, we requested a baby chair. The lady said she will get one and 15 minutes later I was still standing carrying my baby. And only the 3rd waiter came to get us the baby chair. No one has offered the drink menu. The most ridiculous is children above 2 years old pay for a buffet! It does not happen in
any other restaurant.
As for the kids playground, dirty ... Sorry to say, the toys seem they got it from charity, never been washed. Everything are just dirty, no one seems to care to clean or wipe the toys or jumping balloon. The only clean thing in the kids area is the pony horse, the only person smile is the guy holding the pony. The rest of the staffs needs to be trained properly.

It's a shame for 5 stars hotel with 0 star manner

  • Stayed: June 2014, traveled with family
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3  Thank Chloe_cleopatra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this reviewResponded June 23, 2014

Dear Chole_cleopatra,

First and foremost I would like to thank you very much for your patronage at the Shangri-La Hotel, Jakarta and for taking your precious time to share your feedback. Your feedback is always important to us in improving our services here at Shangri-La Hotel, Jakarta.

Please accept my sincere apologies for the unpleasant experience you encountered with our dining reservation and during your recent visit to SATOO and the Kids Zone. The service shortfall and inconvenience caused are sincerely regretted.

May I request that you contact me at juergen.doerr@shangri-la.com so that I can have the opportunity to discuss the issues further with you.

Sincerely,
Juergen Doerr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

From the moment I stepped off the aircraft, my "Shangri La" experience began. The airport staff were outstanding - addressing me by name and walking me to my waiting car. The friendly driver also welcomed me like an old friend.

As we approached the security check at the hotel gate, I was surprised that even the guards addressed me by my name and welcomed me to the property (as they checked the vehicle). This was pretty cool!

Check in was done in my suite and the staff were super personable and warm. It goes without saying that my travel companion was most impressed by the VVIP treatment I received. I'm away from home and my family a lot, so it's refreshing to visit this amazing property because you are treated as family. Always!

  • Stayed: June 2014, traveled on business
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Review collected in partnership with shangri-la.com
Thank DharpanR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Jakarta

Address: Jl. Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#12 Family Hotel in Jakarta
#14 Spa Hotel in Jakarta
#14 Luxury Hotel in Jakarta
Price Range: $146 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Official Description (provided by the hotel):
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta

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