Everytime I want to make a dining reservation, I have to call 3-5 times for someone to answer, and not in very well manner as 5 stars standard. By the time we reached satoo resto, we requested a baby chair. The lady said she will get one and 15 minutes later I was still standing carrying my baby. And only the 3rd waiter came to get us the baby chair. No one has offered the drink menu. The most ridiculous is children above 2 years old pay for a buffet! It does not happen in
any other restaurant.
As for the kids playground, dirty ... Sorry to say, the toys seem they got it from charity, never been washed. Everything are just dirty, no one seems to care to clean or wipe the toys or jumping balloon. The only clean thing in the kids area is the pony horse, the only person smile is the guy holding the pony. The rest of the staffs needs to be trained properly.
It's a shame for 5 stars hotel with 0 star mannerMore
- Free Wifi
- Free Parking