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“One of the best in Jakarta”

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Shangri-La Hotel Jakarta
Ranked #16 of 464 Hotels in Jakarta
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“One of the best in Jakarta”
Reviewed November 8, 2013

Beautiful hotel with great facilities and the cherry on the cake is really the staff there. I dont know how they manage to get the best in the industry at your service at this place. From the travel desk, to reception, to marketing & sales, restaurant, lounge ... every were you see the real "welcome back home" experience.
And don't miss "Bats" when you are there.. Go early if you want to have some great burgers ( value for money) with some live music. Hot the place after 10 if you are one of those wild ones...

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bri_traveller_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,465 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (260)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Covington, Louisiana
Level 6 Contributor
156 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed November 6, 2013

Service at the Club was 5 star all the way. The staff are very attentive and helpful, making this a great stay for the business traveler. The food at the Club (breakfast and canapes) were excellent, as are the drink selections.

The gym was spacious and had all new, functioning equipment. Overall, I was thoroughly satisfied with my stay.

Room Tip: select garden view if possible
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 6 Contributor
205 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed November 3, 2013 via mobile

I often stay at Shangrila either alone by myself or with my family. The staffs at the hotel are very friendly, even though they are almost fully booked at the time. The rooms are clean and warm, the pool and garden are just what you need after a day of hustling and bustling in the city. There are always something for everybody. Almost All the restaurants are excellent, except Nishimura, which is somewhat disappointing with a lot of items out of stock and quality of the foods are not match up with the price. Overall experience, I always come back to Shangrila whenever I am in town...

Stayed October 2013
Helpful?
1 Thank hktransplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 1, 2013

I was 4 nights short of being a Diamond member when I stayed in the Shangrila Jakarta. After staying 4 nights, I was supposed to go back to Singapore but my company asked me to stay an additional night for a meeting the next day. I called Shangrila to asked them if they can look at the Diamond status even though my "official" status is not reflected. THey said "We will look at it"

When i came to the hotel, imaging my suprise, a luxury hotel like Shangrila didn't even recorded my call. Was assigned a room that smell like a chicken has lived there and wasn't even given my Jade amenities until later. So forget about Diamond, I don't even get my recognition as Jade :-)

Then the service recovery when I was angry like hell. Shangrila asked me what I want. I have to tell them in actual word. LIke to have Diamond benefits, if possible. Imaging that. I have to tell Shangrila. Made me feel like a beggar.

Well, if you are not a Diamond member, then suggest you look for service in the Ritz Calton.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
4 Thank HelloThere123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review, November 6, 2013
Dear HelloThere123,

First and foremost I would like to thank you very much for your patronage at the Shangri-La Hotel, Jakarta and for taking your precious time to share your feedback.

I do regret that our service did not meet your expectations during your recent stay. I have addressed the matter of your concern with our respective division manager and corrective actions have been taken to avoid the reoccurrence in the future. It is through valuable feedback such as yours that we are able to continuously improve our standards.

Please do let me know in case I can be of any assistance to you and I do hope that we will be able to welcome you back at the Shangri-La Hotel, Jakarta in the near future.


With Best Regards,
Juergen Doerr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 30, 2013

Loved the room - not brand new but well maintained, the amenities, and the staff were courteous and spoke good English. Helpful concierge always ready to assist with a smile. Amazing international spread for breakfast, but I wish there were more Indonesian kueh included in the breakfast range.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dehradun, India
Level 5 Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 30, 2013

Travelled to Jakarta on a business trip recently and stayed in Shangri-la hotel for 3 days. A nice atmosphere and courteous staff always at your service. Stayed on 19th floor and Jakarta skyline was very much visible. Had a meeting in banquet which was well arranged and not gave any chance to complaint. Enjoyed Japanese Sushi in restaurant Nishimura and Chinese in Shang palace. Authenticity of Chinese and Japanese food was commendable with all decorum maintained during serving the food. Atmosphere in restaurants was simply outstanding.Breakfast was detailed and continental , local and even Indian snacks was available in menu. Room and toilet was clean and well maintained. I really enjoyed my stay in the hotel and look forward for my next visit to Indonesia.

Room Tip: Rooms are sunny and A/C was good. Good view of the city from both sides of hotel
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shyamalc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Level 6 Contributor
597 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed October 30, 2013

I was there last week for a couple of nights. It certainly is a good hotel but my view is that it is beginning to show its age a bit. A bit tired in parts if one looks closely.
Excellent food in Satoo - though I would like hot tea and not tepid tea. Tepid is a bit naff.
Otherwise, I am sure it is up in the list of top 10 hotels in Jakarta.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenYorkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Jakarta

Property: Shangri-La Hotel Jakarta
Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#12 Family Hotel in Jakarta
#15 Spa Hotel in Jakarta
#15 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Official Description (provided by the hotel):
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta

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