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“Feel like home”

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Shangri-La Hotel Jakarta
Ranked #14 of 460 Hotels in Jakarta
Hong Kong, China
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Feel like home”
5 of 5 bubbles Reviewed October 27, 2013 via mobile

Came to Jakarta for business visit. After a whole busy day, came back to the hotel, it made me feel like home. Hotel room is cosy and spacious, very clean. Hotel restaurants are good as well. Will definitely select this hotel if I come Jkt again.

Stayed September 2013, traveled on business
Helpful?
Thank Oystermo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,404 reviews from our community

Traveler rating
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    31
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
5 of 5 bubbles Reviewed October 27, 2013

Typically superior Shangri-La service in the best Indonesian tradition. Horizon club is great business facility and fitness centre and pool great for relaxing. Location is good for uptown access. food/ meals throughout the hotel are excellent.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 24, 2013 via mobile

Just stayed at the Shangri-La for the second time. I continue to be amazed at the friendliness and helpfulness of the staff. They are always there to lend a hand before you even ask. I usually stay at the Horizon Club level. This adds another level of luxury to your stay. Breakfast is great with multiple egg options, lots of fruit and pastries. The Club is a busy place in the evenings with lots of people to chat with while having a drink and snacking on the many food options (you really can just consider this as dinner).

The rooms are large and well maintained. Towels are large and thick. The bed is very comfortable. The pool area is large and I've never had a issue finding a lounger.

I have traveled extensively and consider this hotel to be in my top 5.

Stayed October 2013, traveled on business
Helpful?
Thank OilmanTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 21, 2013

I have used this hotel on a number of occasions. The facilities are excellent, the rooms are very comfortable, the restaurants are very good. Overall it's an excellent hotel. What makes it special is the warm and friendly staff at the hotel. They provide a service level which is welcoming and personal, they will go out of their way to assist you. To me this makes a stay at the hotel a nice experience.
I cannot think of a fault to report or complaint to make abut this hotel. Great place to stay!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
119 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed October 18, 2013

An amazing hotel with comfortable rooms as you'd expect, however a little lacking in modern technology such as no iPod dock...& a little dated if I'm honest & being harsh.
The airport car service is great, once you've located the assistance which is on the right as you come through! Although they were hugely apologetic about the confusion of meeting point & gave a beautiful bowl of fruit...
Room service is quick, efficient & delicious.
The gym did the job & was clean.
The Balinese massage was a treat.
Breakfast was good & plentiful.
Will certainly be back.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank London_Redstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Egypt
Level Contributor
91 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

Nothing to say, a perfect hotel with superb gardens and surroundings.
Many trendy outlets and a buzzing night bar BATS,
Stayed at the Horizon floor, very luxurious rooms with all facilities and amenities.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ueno18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawlish, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 11, 2013

Had the most wonderful 8 night stay at this amazing hotel with a friend for her sons wedding.
I was ill when we arrived and nothing was too much trouble for the staff, doctor and nurses arrived in the room 10 mins after we checked in. Trays with tea and toast arrived next morning, "to help your recovery" I was told. You don't get this level of service very often!

Rooms were spacious and clean, and everything was to hand. Bottled water was readily available.

Breakfast choice was vast, every culture was amply catered for and the food was all presented pleasingly.

The evening buffet was good value and very tasty.

Visited the Chi spa and found it to be of a high standard with friendly staff. Massage was blissful, and the hot ginger tea to die for !

All in all, this was memorable stay in a very comfortable hotel, and I would recommend this hotel to anyone.

Room Tip: Ask for a non smoking room. ( and I smoke ! )
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank heidiw9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Jakarta

Property: Shangri-La Hotel Jakarta
Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#12 Family Hotel in Jakarta
#13 Spa Hotel in Jakarta
#14 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Official Description (provided by the hotel):
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta

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