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“Great service and facilities”

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Shangri-La Hotel Jakarta
Ranked #17 of 463 Hotels in Jakarta
Certificate of Excellence
Rio de Janeiro
Level 6 Contributor
103 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Great service and facilities”
Reviewed October 17, 2011

This is an excellent city hotel: large pool and gardens, very good food, excellent gym, well appointed rooms and fantastic service. Highly recommended!

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmilRio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,485 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Vienna, Austria
Level 6 Contributor
217 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
Reviewed October 14, 2011

I stayed on business at the hotel in June. The rooms are good and the hotel has a nice large lobby and a coffee shop good for business meetings. The breakfast buffet is very large and one of the most impressive I have seen. The front desk and the concierge staff were very good and helped me with travel/taxi directions. Has a good fitness centre and a number of good restaurants.

  • Stayed June 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kuttappi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 13, 2011

I stayed at the Shangri La Jakarta in September for my best friends wedding and enjoyed every bit of it. The reception was amazing. In fact, there is nothing negative I can say about the hotel. It was only 5 minutes from the big shopping mall. The rooms are beautiful and clean and there are different spas and restaraunts to choose from with renowned French chefs. And if you feel like staying in your room their room service is great! Their breakfast buffet was the best I have ever had and the lunch was superb. On the last day I lost my wallet in the ladies bathrooms and the staff especially Susan was a great help. She ensured me that she was doing everything she could to find my wallet and comforted me when she saw that I was upset. My wallet was located less than 1 hour later by the Assistant General Manager who was handed the wallet by a female on the board of directors! It was delt with so professionally and I also felt it was genuine. This is something that could have ruined my holiday so I am so thankful to Susan and her staff. I know that each time I go to Jakarta there is only one place I will be staying without a doubt!

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anty77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 10, 2011

just had 1 week here in September and i stayed in the one bedroom suite with horizon club access, what a fantastic stay, firstly the Girls at the Horizon Lounge are fantastic, They are so helpfull , efficient and super super friendly . The hotel itself is fantastic , the rooms are quite and luxury which is why i stay there, its very hard to find a quiet hotel that you can get a good sleep and Shangrila Hotel never dissapoints.
i just travel to jakarta for pleasure and i find the location of shangrila to be perfect
Silver Bird to shangrila costs around 200 thousand rupiah which is pretty good
I really love the tight security here and the beautifull Shangri-La lady waiting by security to welcome you into the shangrila premises, the food is AMAZING at this hotel , B.A.T.S. is probably my favourite bar in asia for two reasons , The Steak is fantastic, the other is the staff, the Manager is extremely good and makes sure everything is perfect for his guests ..
this hotel is the best
will always be staying at Shangri-La Jakarta
John Fisher (Perth)

Room Tip: One bedroom horizon club suite - free cocktails and beers and wines for 3 hours per day !!! if you...
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  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnFisher089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
111 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed October 9, 2011

Spent 2 nights in this hotel on a business trip. The experience was 5-stars all the way, from the warm reception at the entrance to the check-in. The room was luxuriously decorated and I was extremely pleased. Breakfast was superb with a large variety to choose from. Highly recommended!

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kaywai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovelady, Texas
Level 3 Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 3, 2011

Stayed here for the first time and it was everything you could hope for in a Shangri-la hotel. Staff was friendly and accommodating, always full of smiles and greets you nicely. Facilities are well-kept. It's good to have garden (or some sort of greeneries) in the hotel for you to walk around after having a heavy breakfast.

Standard room that I stayed was big, really clean and common amenities well-provided. The pillows were a little too soft for me so I had to stack up 2-3 myself. Bathroom is rather big in size - divided into bath tub, shower area and toilet. Housekeeping was efficient, fast and helpful.

Pros: Breakfast buffet was perfect - wide selection of everything from traditional Indonesian (they even serve jamu which is traditional health drink made from spices) to Chinese & Western selection. Silver bird taxis are always readily available (though you have to wait a while for blue bird ones)

Cons: No WIFI in the room, didn't affect me that much this time around but it would be nice to be able to connect my Ipad in the room next time

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lower_case_sensitive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 1, 2011

Stayed recently for 4D3N as a family holiday during the Lebaran holiday week. Check-in was fast and was taken up to the Horizon Lounge on Level 23. Was hoping to score a free upgrade (booked a Horizon club room) but no luck. Room was on Level 25 and had a view of the pool and facing south. Furnishing quality was good although looked rather dated. Had some difficulties operating the LCD TV but otherwise everything worked properly and bathroom was spotless.

For the duration of the stay, the family and I used the Horizon Lounge facilities substantially and found the staff to be very warm and helpful. Snacks and drinks that were served throughout the day was good. Cocktail hours provided a great alternative to a heavy dinner at one of the hotel's restaurants and best part was that food and drinks were complimentary if staying at Horizon floor rooms. Breakfast at the Lounge was such a peaceful and relaxing experience as compared to breakfast at Satoo. While Satoo had more variety, food quality is comparable between those 2 places.

The swimming pool was inviting and lots of families used this facility. The only gripe would be the inadequate number of loungers or deck chairs. The management should also consider putting up a sail to provide shade as what is currently done at the Shangri-La Golden Sands Hotel in Penang as this will allow a longer swimming time out of the tropical sun.

Interaction with the hotel staff was a joy and pleasure. All went out of their way to ensure my family and I were comfortable and taken care off. The ladies at the Horizon Lounge reception are worth special mention and all are a credit to the Shangri-La brand.

Hotel is sited off the main road of Jl. Sudirman and it's easy enough to get to nearby malls (of which there are plenty). We stayed during the Lebaran holidays so traffic was non-existent. Usually it will be quite a hassle getting in and out of the hotel.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank OliK75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Jakarta

Property: Shangri-La Hotel Jakarta
Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#12 Family Hotel in Jakarta
#16 Spa Hotel in Jakarta
#16 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Official Description (provided by the hotel):
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta

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