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“Beautiful rooms, good location, attentive staff” 5 of 5 bubbles
Review of Sari Pan Pacific Jakarta

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Sari Pan Pacific Jakarta
Ranked #39 of 453 Hotels in Jakarta
Certificate of Excellence
Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful rooms, good location, attentive staff”
5 of 5 bubbles Reviewed May 2, 2008

Booked a deluxe room for 2 nights, not consecutively, but was given Pacific floor room on both occasions. Absolutely delightful stay. The rooms were spacious, tastefully decorated, carpet was plush and the best thing to me was the strip of universal power adapters, conveniently located in the writing desk drawer. I forgot to bring mine and it was nice to have this in the room. I could charge my handphones, digital camera and use the iron at the same time. I couldn't remember ever seeing this in even a 5 star hotel room.

Staff was attentive, from the hotel receptionists, concierges, room service attendants to the restaurant staff. Service was fast and efficient. The only disappointment I had was that they couldn't accommodate me on my request via email to get train tickets to Bandung, which I had sent a month earlier. The taxi service stationed at the hotel, offered a one way trip for a whopping RP 1million. Luckily we managed to get the train tickets ourselves and it was only RP45k per person. The difference covered our 1 night hotel stay in Bandung. :-). The train ride was clean and enjoyable. View was fantastic for a city dweller like me.

Coming back to the hotel, the location is absolutely fabulous. It's a 5-minute walk to Sarina the departmental store for beautiful batiks and handicrafts, Tanah Abang- the textile centre, for those who are more adventurous. The Bluebird taxi company has a kiosk in front of the hotel, so it is easy to get a taxi and most important it is safe. Travel within Jakarta by taxi is comparatively cheap. There is also a Transway bus lane which stops in front of Sarina.

I will definitely come back and stay at this hotel.

  • Stayed March 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Suriyana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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728 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Boston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 9, 2008

The Sari Pan Pacific is a solid 4 star hotel that provides fine service and excellent value for the money. I've stayed here twice in recent months (after my old favorite the Mandarin Oriental down the road closed for renovations) and have been impressed both times. The standard rooms are fine though nothing special but the Pan Pacific suites are very nice and an excellent deal. All the staff I dealt with were well trained and very professional. A suite cost me $100/night and includes a king bed, fairly large bath with separate shower, a living room and a kitchenette with microwave, sink etc. The furnishings are nice and there are lovely textile art pieces on display to make the space really seem more like a small apartment than a hotel room. Everything is fresh, bright and tasteful. There are limited dining options in the hotel but the breakfast and dinner buffets are very good. There is a good Japanese restaurant and an Irish themed bar as well. I was also impressed with the quality and value of the room service which was also very professionally delivered. Internet was an extra $15/24hrs but is very fast and I got excellent professional IT assistance when needed. Overall this was an excellent hotel. I gave it 4 stars instead of 5 just to reflect the fact that it does not aim to be a 5 star hotel but it certainly deserves 5/5 as a 4 star.

  • Liked — Pacific suite
  • Disliked — Limited dining options
  • Stayed March 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank PrudenceIIsland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed February 10, 2008

The hotel was average for this price range. The pool was lovely, however. Reception staff were friendly, albeit not used to seeing a tourist with a backpack, however the Irish pub was devoid of customers, staff liked to chat rather than serve. The room was average, but clean and as expected. Toiletries provided were okay, but not luxury, which is something that makes or breaks it for me. Bathroom was average. Complimentary breakfast was okay, and the helpful staff let me stay in the business lounge to watch TV after checking out time, whilst waiting for the free shuttle taxi to the airport. Overall, good for business people, or people staying for a few days in the city untill moving on.

Stayed July 2007
Helpful?
1 Thank wanderingbedu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 22, 2008

My mom and step father recommended us to stay at Sari Pan with them as they had stayed at Sari Pan couple times before. I can certainly see why they always come back here. We all stayed at Sari Pan between 29 Dec '07 and out on 3 Jan '08 and had 3 rooms and loved it. It was my husband first time to Jakarta and he was very impressed of the great service and facilities. I am suprised how highly he talked about Jakarta and all this because Sari Pan has made good impression on him from the moment we stepped into the lobby. Our 17 months old son also had a great time running up and down the hallways and the lobby. Breakfast on the pacific floor was devine, the view was great. It was almost as if we were dreaming it all. However, room service was insanely expensive since you can get the same thing down the street for 4 times cheaper and tastier. We stayed in the Pacific room on the 17th floor and that was great because it has cooking facility, huge bathroom and a living room. I would definately recommen anyone to stay at Sari Pan Pacific for the great location. Don't look any further. Stay at Sari Pan Pacific for the great service, great facilities and the fact it's close to the shopping malls, clubs and many more... We already made plan to come back to Jakarta and stay at Sari Pan towards the end of 2009. Hopefully the service will stay the same as in 2009 we will be staying longer.

  • Liked — Location
  • Disliked — Expensive room service menu
  • Stayed December 2007, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank MRXJDVicary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
294 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
4 of 5 bubbles Reviewed November 15, 2007

An above average hotel but definitely not a typical Pan Pacific hotel. great location too as it is close to the CBD as well as shopping malls.

Adequate facilities in the hotel such as gym and the pool. Rooms are well kept though they can make do with more TV channels. Several restaurants to choose from but then again with 3 malls within the vicinity, there are definitely plenty of choices.

Good business hotel as they provide free shuttle service in taxi to airport at scheduled timings.

  • Stayed September 2007, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank The_TravellerSg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
130 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed July 7, 2007

Stayed in Sari Pan Pacific from 3rd - 7th July 2007, booked thru local travel agent. The price is cheaper at Rp580,000 for a double superior inclusive of breakfast for two.

I'm a frequent Sari Pan Pacific hotel guest and would feel that the level of service from the housekeeping and front desk have improved tremendously.

The room is average, quite big with tired looking carpet and bed. Don't like the pillow. They shoud change the pillow.

The bathroom is ok, a bit small. Housekeeping is good, they let me keep the iron and iron board throughout my stay at the hotel.

The front office desk were fantastic. They tried very hard to entertain my request to change for a non-smoking room. The duty manager, Dolan, was very helpful and thumbs up for him.

The breakfast was average. After four nights, i'm tired with the food selection. Not too many varieties and the staff at the egg station was poor. Didn't attentive enough.

The spa was cool with its 24 hrs service.

Overall, its quite good hotel.

  • Stayed July 2007, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank akublues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed February 11, 2007

Not recommended at all. Service was good, but the bathroom smells like public toilet. I guess I was in the old tower, how do I know that if the agent wouldnt tell us. Anyway, I chose the hotel because it was in a business central. Food was amazingly tiny and expensive. But breakfast was great. The hotel is just across Plaza Indonesia, great Branded shops but last season collection. For the same price, I rather choose Alila or pay extra to stay in Mulia hotel.

  • Stayed April 2006, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nholtom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sari Pan Pacific Jakarta

Property: Sari Pan Pacific Jakarta
Address: Jln. M.H. Thamrin 6, Jakarta 10340, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Jakarta
#21 Family Hotel in Jakarta
#27 Spa Hotel in Jakarta
#38 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sari Pan Pacific Jakarta 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located right in the heart of Jakarta's prestigious commercial shopping, dining and entertainment districts, Sari Pan Pacific Jakarta Hotel is the perfect choice for your stay in Jakarta. Just 35 minutes away from Jakarta's Soekarno Hatta International Airport, it is also close to Jalan Thamrin, the most famous Boulevard in Central Jakarta. Most airline offices, major business offices, several embassies and a leading department store are just a few minutes walk away from the hotel. The Sari Pan Pacific Jakarta Hotel has won the Adikarya Wisata Award three times for exceeding hospitality achievement and dedication to support tourist development. Above all, here at Jakarta’s preferred business address, we seek to provide five-star service, always. ... more   less 
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Also Known As:
Sari Pan Pacific Jakarta Hotel Jakarta
Pan Pacific Jakarta
Jakarta Pan Pacific

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