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“A very good alternative to the mulia hotel” 4 of 5 bubbles
Review of Bandara Hotel

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Bandara Hotel
Ranked #66 of 453 Hotels in Jakarta
Boston, Massachusetts
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A very good alternative to the mulia hotel”
4 of 5 bubbles Reviewed August 20, 2012 via mobile

Negative
The lobby is kind of small and confusing to find the elevator after check in. Room was clean too cold and it seem like I cannot control the AC except turning it of. Did not eat breakfast but I ordered room service and it was fine. People were friendly. Internet speed was good. Tv had basic hotel channels. Room was quite. I paid about $75 less than mulia hotel that I stayed earlier. I got the similar service. If you are on a budget it is a good choice.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CUBBEAR07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandara_11, Manager at Bandara Hotel, responded to this review, August 21, 2012
Dear ‘Cubbear07’,

We have received your review and appreciate the time you have taken out of your schedule to post your experience. Your point in view is of great importance to us as we strive to provide a holistic travel experience in all our customer touch point moments.

Your feedback regarding the lobby location toward to the elevators have been communicated to the team to make sure our guests have a right direction or even better to escort our guest to the room. We also have addressed your feedback toward the room and A/C condition to the relevant leader in that department to make an immediate improvement. Please be clarified that we already providing 60 TV channels to our program so our guests have a great selection of programs as they wish.

‘Cubbear07’, we are glad to know that our staff here are able to demonstrate the hospitality for our guest satisfaction, especially with the room rate that we offer a very competitive according to the existing market.

Once again, a heartfelt thank you from us here at Sheraton Bandara for your openness and your caring comments and look forward to welcome you back to have more pleasant experience with us and do let me should you need any assistance.

Regards,

Edward Tahalele
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 reviews from our community

Traveler rating
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    148
    57
    30
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed August 16, 2012

The Sheraton Bandara Hotel is located near the Jakarta Airport next to the Soewarna Golf Course. The Hotel surroundings are Green and Beautiful. The Rooms are pretty big, clean and comfy as well. The Coffee and Tea in this hotel is just excellent. Coffee Lovers will get to notice the difference right away.

  • Stayed October 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank normanngjkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandara_11, Manager at Bandara Hotel, responded to this review, August 21, 2012
Dear ‘Normanngjkt’

Thank you for staying with us on your last trip in Jakarta. It was great to discover your valuable comments and feedback through Tripadvisor website. I do believe this valuable comment and feedback toward our hotel location and facilities around the hotel will give more beneficial information to the traveler/business traveler who has plan to visit our hotel.

We are delighted to know that the landscape and our hotel rooms and condition provide comfort and met your expectation, especially to know that the coffee and tea that we provide can satisfy our guests. We will continue to maintain the quality of our products and services and even now we are trying to improve all that.

‘Normanngjkt’, Once again, thank you for taking the time and sharing your experience during your stay at our hotel and it would be a privilege to welcome you back or to assist any of your friends or colleagues who plan to visit Jakarta in the future.

Best Regards,

Edward Tahalele
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 22, 2012 via mobile

For us it was a helpful solution to travel on the next day. In all everything was fine.

  • Stayed July 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Golfheroe69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward T, Manager at Bandara Hotel, responded to this review, July 23, 2012
Dear ‘Golfheroe69’,

Warmest Greetings from Sheraton Bandara Hotel, Jakarta.

Thank you for connecting with us, we do really appreciate your valuable comment and feedback through TripAdvisor website. As you may know that our hotel location is only 5 – 10 minutes away from the hotel with a complimentary shuttle service every 30 minutes, which gives convenient access and time for our guests knowing traffic is unpredictable in this town.

To give a better experience to our guests we also continue to upgrade our facilities including room facilities, where this project will be complete until next year.

I look forward to welcome you back at Sheraton Bandara Jakarta on the next possible opportunity.

Warmest Regards,

Edward Tahalele
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marcellus, New York, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 18, 2012

We enjoyed our stay at your hotel very much. The room was very comfortable and clean. The hotel staff was very pleasant and helpful. You have a great swimming pool and we used it everyday. We also had lunch by the pool, very nice. The room service was very good and the food very delicious, room service staff was very good too. Thanks for everything.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas R, General Manager at Bandara Hotel, responded to this review, July 21, 2012
Dear 'RobertM',

Thanks for taking the time to give us here at Sheraton Bandara a nice review and rating. We did communicate your comments to the team in this morning's briefing and you gave a lot of people a happy start to the day, especially the F&B team that were all happy and proud to hear that they made a difference.
Our pool side is a nice place to relax and the ideal location for a relaxing massage or foot reflexology from our Spa pros.

Warm regards,
Andreas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
77 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed July 17, 2012

Stayed one night because I did not want to fight traffic. Checked in at 8pm and was out at 530am the next morning. No issues on check in and no line. Rate was a little steep @$229 a night but it's the only airport hotel. My room had 2 double beds which were fine. The A/C worked well very cold in the room. Bathroom was a tub style shower. The room looked old and could use some love but the bed was good. My room was quiet which was important as I had a short night.

The next morning on checking out, the bell man offered me coffee or tea (nice touch) I took the 0530 van to the airport. It's not the flashest hotel but it get's the job done when you do not want to deal with Jakarta traffic. I would stay here again hopefully with more time to relax.

  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank moobaby214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas R, General Manager at Bandara Hotel, responded to this review, July 19, 2012
Dear 'moobaby214',

thanks for connecting with us and the many travelers out there.

The comments about your stay have been much appreciated by our team and are grateful for your appreciative comments on Check In, Bed, Location and of course our Bell Man offering the coffee and tea.
We would also like to thank you for the recommendation of our hotel so publicly. Worthwhile mentioning is the fact that we are in the process of refreshing our property as well as our venues and rooms, with the suites having been completed to date. This may take some time as we have quite a large facility to deal with. Nevertheless, the refreshment project has been initiated some months ago and is well on it's way.

Also, some of our F&B venues are now in the process of upgrading and we look forward to be the place to refresh, relax and chill out before and after a flight to and from Jakarta in the not so distant future.

We look forward to welcome you back to the Sheraton Bandara real soon and wish you safe travels, always!

Warm regards,
Andreas Rud

General Manager
Sheraton Bandara Hotel, Jakarta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed July 13, 2012

I stayed here twice this year, and so far the experience has been good, I would rate it 3.5/5. It's an airport hotel, NOT for holidays The hotel has good locations, it's the kind of hotel you expect if you were on the beach. The gardens, swimming pool and surroundings are a plus, as you're not likely to go out from here except to go back to the airport. The staff is polite and helpful and check in and check out is usually easy.
The rooms are big and comfortable, clean and with all the amenities needed, however the windows are not really clean so you can't enjoy much the view and the AC a bit noisy. There is tv with some international channels but most of the are asian. The bathroom is ok, but the toilet bowl is completely disgusting, with a rusty pipe in the middle (not sure how hygienic it could be, and it can hurt your body when sitting), I don't know how many human fluids that pipe touched before, I had a hangover everytime I had to use the toilet bowl.
The room service was good and quick, food was very good, specially the local cuisine, however there is a few prices on the menu that change according to the time you ask for your meal (for the same dish), so keep in mind the time you ask for your meal, because at the reception they charge the most expensive one if you're not aware when doing the check out (I hope the menu prices have been fixed by now)
There is only two shuttle services to the city from the hotel, so you're not very well connected to the city, and taxis might become expensive due to heavy traffic.

Room Tip: One with a view to the lake
See more room tips
  • Stayed May 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CaTiLo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas R, General Manager at Bandara Hotel, responded to this review, July 21, 2012
Dear 'CaTiLo',

We have received your review and appreciate the time you have taken out of your schedule to post your experience.
In response to the assessment we have just a few points. Firstly, we have over 40 TV channels and include the majority of international english, american, european and asia channels that are useful for the traveling guests. Then, we have noted your issue with price differences, this is partly why we have a delayed response in your case to research this matter, and have not found any discrepancies in our pricing. We would appreciate if you could connect with me directly on this matter in order for me ti understand this correctly to ensure that I am able to satisfy your issue at hand with an appropriate response. Thank you for pointing out all other shortcomings as well as good experiences and we will ensure to tackle those one at a time. Thanks again for the valuable feedback.

Warm regards,
Andreas Rud

General Manager
Sheraton Bandara Hotel, Jakarta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 12, 2012

The hotel room had seen better days. But proximity-wise to the airport, this hotel is a top choice. Aside from that, they also provide complimentary shuttle service to a mall which helps burn the time faster while waiting for the next flight. Lounging at the pool to have a dash of tan is quite a treat.

  • Stayed June 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pepperoni55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas R, General Manager at Bandara Hotel, responded to this review, July 18, 2012
Dear 'pepperoni55',

Thanks for the comment on this site about our hotel.

We upreciate for the thumbs up for location and the shopping transfer and would like to mention that we are in the midst of refreshing some of the guest facilities including the painting of the entire hotel exterior. We have been here now for 16 years and are looking forward to many more years to come. In order to do this successfully we appreciate our guests feedback to know what's important to them. Many opinions vary and only with the help and care of good people such as your good self we are able to approach those short comings as well as good points.

'pepperoni55', thank you for the time spend on this feedback and we will make sure to continuously improve our services and guest experiences.

Btw, did you know that the Sheraton as a brand is celebrating its 75th Birthday? Watch this space for some amazing celebration news from our corporate and hotel initiatives.

Hope you travel safe and well and choose Starwood Hotels as your accomodation of choice.

Warm regards,
Andreas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bandara Hotel

Property: Bandara Hotel
Address: Bandara Soekarno-Hatta | Jl. Tol. Prof. Sedyatmo, Jakarta 19110, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Spa Hotel in Jakarta
#55 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Bandara Hotel 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Just three kilometres from Soekarno-Hatta International Airport, Sheraton Bandara Hotel offers a unique, five-star, resort-style experience. ... more   less 
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Also Known As:
Sheraton Bandara Hotel Jakarta
Sheraton Hotel Jakarta
Sheraton Hotel Bandara
Sheraton Jakarta
Jakarta Sheraton

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