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13 - 18 of 341 reviews
Reviewed October 28, 2018

I decided to stay at this particular hotel last week after finding out that most hotels in the area were either fully booked or only had few rooms left that evening. It was a last minute trip (we issued our airline tickets and hotel several hours prior to our departure). I didn't really want to spend hours of my time trying to find a hotel during this trip so that I decided to give it a try.

Without knowing what to expect, both of me and my colleague arrived at the hotel approx. 9:45 pm that evening. I did stay 10+ times during a span of 4 years from 2005 ~ 2009 when the hotel was still managed by Sheraton. It was a pretty nice hotel that time although the property had started showing its ages. Check-in was really efficient (5 minutes) and within less than 10 minutes, we entered our room which was located in 16th floor (room # 1614).

I did believe we got one of their standard rooms which was located in the higher floor. Although the room was in old condition but it was well maintained and we both were satisfied with our room's condition especially for few nights' stay. The bathroom area, however, was not really in proper condition after judging from the condition of its marble flooring and its bathtub.

Breakfast the next morning was good, breakfast spread was ample and the food quality really exceeded our original expectation. The hotel's location is ideal for those who do their activities in the northern region of Jakarta (Ancol, Kemayoran, Kota etc.). In our case, we have to visit JI Expo the next morning and the hotel is located within 10 minutes from the venue.

In conclusion, this hotel is recommended for those who are looking for decent accommodation during their future visits in Jakarta. One more thing : Ask for room(s) in higher floor as it seems its condition is much better than the one in the lower floor. Easily accessible either from Ancol's or Kemayoran's exit from tollway.

Date of stay: October 2018
Thank Bambang S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel and Towers, responded to this reviewResponded November 7, 2018

Dear Bambang S,

We would like to thank you for staying with us at The Media Hotel & Towers also for sharing your experiences on TripAdvisor.
It is wonderful to read that you found our hotel that has strategic places.
On the other hand we are sincerely regret the unpleasant experience you had relate on our room condition. We will continue to learn and improve and your comments certainly will help us in providing better services.
Thank you once again for taking the time to share your feedback and I look forward to welcoming you in the near future for better experiences.

Warm regards,

Tri Asmoro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2018

We are experienced travelers in SE Asia with children aged 9 and 12 years. We booked this hotel as a stop over between long-haul and domestic flights. It was 30-40 min by taxi from Hatta Airport. Our first impression was good, with good service to and from the lobby. Impressing lobby in a time less style. No problem with checking in, we had booked through an internet-based service. Our room was quite worn, not being a problem, but in contrast with our first impression. The beds were comfortable, it was clean. Breakfast was a little disappointing, and Asian alternative were better than European/Continental. It was right priced, and a big plus was their pool with a nice view. A decent alternative.

Date of stay: October 2018
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank UlfWikeLjungblad
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel and Towers, responded to this reviewResponded November 7, 2018

Dear Mr Ulf Wike L,
We would like to sincerely thank you for staying with us and for sharing your feedback during your stay at The Media Hotel & Towers on TripAdvisor.
We are grateful for your feedback and will use those to improve our services and products. We have passed your comments regarding our associates' knowledge to Food & beverage Team for further product improvement.
It has been a great pleasure having you with us and we all look forward to welcoming you back to our "home" here in the Central of Jakarta soon again for better experience.
Sincerely,
Tri Asmoro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2018 via mobile

Too many people in lobby area, very crowded, its look like in the market. We had lunch there for arisan, the food menu was incomplete, adjusted for the price. But the service is very good, really good

Date of stay: May 2018
Trip type: Traveled with friends
Thank ndysfashionstore
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel and Towers, responded to this reviewResponded June 28, 2018

Dear Ndusfasjionstore,

Warmest greetings from The Media Hotel & Towers.
Thank you for staying at The Media Hotel & Towers, and we truly appreciate your review.
We apologize for the inconvenience caused, especially about condition of our lobby area and for your lunch experience.
We believe your input will help us to do better and upgrade our quality of services. As for, we had shared your comments with the team for our improvement.
For the last, we love to see you again on your next visit at The Media Hotel & Towers.

Best Regards,
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2018 via mobile

Very very very poor , I have stayed here for over 12 years but not been for 5 , dirty , dated , empty , bar closed , no mini bar in room , no room service at night , lounges on floors are al empty , breakfast rubbish , chairs in bar all old and tattered , when it was sheraton it was great , who ever owns it now needs to sort it , I will never come back to this hotel , it is the worst I have stayed in

Date of stay: May 2018
Trip type: Traveled on business
Thank jcrossland
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel and Towers, responded to this reviewResponded June 28, 2018

Dear jcrossland,

Thank you for your recent stay at The Media Hotel & Towers and sharing your staying experience.
We want to apologize for the inconveniences you went through at our hotel.
We truly value your constructive feedback given as we believe that it would help us to continually monitor and upgrade the quality of our services.
Best Regards,

Yours sincerely,
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2018

I cant say huuhhhffff.... 5 star like 3 jasmine or we call it Hotel Melati (jasmine) classification. it's better back to sheraton management . cause now is terrible.
you must try to serve guess more better

Room tip: executive room
Date of stay: April 2018
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank johnlevi17
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel and Towers, responded to this reviewResponded May 17, 2018

Dear johnlevi17,

Thank you for taking the time to provide us with the feedback about your stay with us.
We truly value your constructive comments, as we believe that they would help us to continually monitor and upgrade the quality of our services as 5 star. I can assure you that I have shared your comments with the related department for our improvement.
I personally look forward to welcoming you back and having the opportunity of better serve you.
Thank you.

Best regards,
Executive Assistant Manager

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