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“Fantastic hotel & staff” 5 of 5 bubbles
Review of The Media Hotel And Towers

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The Media Hotel And Towers
Ranked #181 of 454 Hotels in Jakarta
Warrington, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic hotel & staff”
5 of 5 bubbles Reviewed July 16, 2014

Stayed here many times and last visit in June for 1 week. The Hotel is excellent, rooms spacious and very clean. Staff are really friendly and will do anything to help. I travel alone but am never lonely at this Hotel. Breakfast is very nice with lots of choice. Food in the Chinese restaurant and Breeze Cafe is very good. Looking forward to my next visit.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SharonM_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review, July 22, 2014
Dear SharonM_11,

Thank you for taking the time to share your feedback. I appreciate your comments regarding our rooms, staff and restaurants.
We certainly look forward to welcoming you back in the very near future.

Kind Regards,

Vincentia Maria
General Manager In Charge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 reviews from our community

Traveler rating
    42
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    87
    35
    28
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
89 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed May 27, 2014 via mobile

Good 5 stars hotel at north Jakarta.
Wide variety of breakfast. Nice swimming pool, nice staff.
My complaint only on wifi connection. Value for money.. Location is near mangga dua shopping mall.. There's no available wifi connection at classic room..

Stayed May 2014
Helpful?
Thank fajar248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review, May 29, 2014
Dear fajar248,

Thank you for taking the time to write a feedback after your stay in our Hotel.
We are happy to read that you enjoyed your stay in our Hotel, especially the breakfast menu, swimming pool and our staff.
We sincerely like to apologize for the internet problems during your stay.
We hope to welcome you soon again in our Hotel.

Kind Regards,

Vincentia Maria
Act. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed April 28, 2014 via mobile

Tried, tested and failed. Why this place still has 5 stars absolutely is beyond my comprehension. Sheraton has sold this to the local Media Corp and it has been all the way downhill to rock bottom from here. I don't even know where to start. From dirty sheet to rusty showers to dirty carpets to dirty pretty much everything. Service is appalling, all you see is tons of locals milling about giving you the evil eye but doing nothing (as a single female traveller on a business trip this is not the atmosphere you want to findyourself in!) booked the Exec floor as I thought that would be worth it, forget it! Stale croissants labelled as fresh from the bakery, cheap jams and rubbery eggs is what you get served with a side of dirty cutlery. Seriously be far the worst place I have stayed in since coming to Asia 8 years ago. Never again!

Stayed April 2014, traveled on business
Helpful?
Thank Nadine142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review, May 22, 2014
Dear Nadine142,

Thank you for taking the time to provide us with the feedback about your stay with us. I want to apologize for the inconveniences you went through at our hotel. Please rest assured that your comments have been passed onto the respective departments to prevent similar occurrences from happening in the future.

We truly value your constructive comments, as we believe that they would help us to continually monitor and upgrade the quality of our service. I hope when your travel brings you back to The Media Hotel & Towers and can have better experience with us. Once again, please accept our sincere apologize for the unpleasant experience.

Kind Regards,

Vincentia Maria
Act. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Jakarta hotels

Brussels, Belgium
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 10, 2014 via mobile

As well the service as the location are just excellent for seminars. We worked for more than 1week in the media and we all felt at home. Excellent service and always with a smile. After some days the staff knows even your name. The meeting facilities are very convenient, the staff here are at all times ready to help in rearranging the rooms, tables etc. The hotel is located at a very convenient place to get to the airport also. The different restaurants offer excellent food. Conclusion: just mantap or excellent

Stayed March 2014, traveled on business
Helpful?
Thank stijn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review, March 11, 2014
Dear stijn s,

Thank you for your comment on TripAdvisor with regards to your experience at our hotel.
We appreciate you taking the time to post such positive comment.
It’s always great to hear that our guests enjoy themselves during their travels.
I personally look forward to welcoming you back and having the opportunity of better serve you.

Kind Regards,

Algamar Idris
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
200 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed March 1, 2014

Stay one night for work, the room was ok, the view was ok, the breakfast was good. Just little bit disappointed with the service, we called the housekeeping for make-up room, and they just came too late..

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank InlyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review, March 2, 2014
Dear InlyF,

Thank you for taking the time providing us with the feedback about your stay with us.

We are very pleased that you have had a great time during your staying with us.
I can assure you that I have shared your comments with the related department for our improvement.

We believe that your comments will help us to upgrade the quality of our service.

Kind Regards,
Algamar Idris
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed February 9, 2014

This hotel had a weird policy for us as a guest. Security directly refuse my baggage when he ask what's inside my bag and I told it's a food heater (because I travelling with a kid).

Surely I was disappointed and NEVER EVER want to stay at this hotel anymore!

The concierge services also not friendly and did not give any help when I check-out to deliver some baggages to my car.

The hotel itself looks like an ancient building, so many water-leak at the ceiling.

Breakfast not bad, but it will be better if they put some salt.

So I thought the price is too high because you will get nothing, only DISAPPOINTED you'll get from this hotel.

Room Tip: Be carefull with the elevator (too old), sometimes error and the door will be opened at the wrong le...
See more room tips
  • Stayed February 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Daniel_Setiawan92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review, February 10, 2014
Dear Daniel_Setiawan92,

Thank you for your comment on TripAdvisor with regards to your experience at our hotel. I was very concerned about the less pleasant experience you had.

Therefore I would like to apologize for the inconvenience and I can assure you that I have personally shared your comments with the related department for further investigation and improvement.

Kind Regards,
Algamar Idris
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed February 1, 2014

The Media Hotel and Towers is situated in North Jakarta, a 7-8 min. drive from Mangga Dua shopping complex. The building is standing rather on its own, with no restaurants, shops etc. right next to it. However, there are several restaurants and cafes inside the hotel, as well as a spa, salon and some other facilities. Quality of the food is decent, I tried the Indonesian restaurant and it was quite nice. Also the cocktails and 'mocktails' are quite nice :-)

The rooms are generous in size, have air-conditioning and all facilities of a 5* hotel. Complimentary bottles of water is provided. Also, there are tea/coffee making facilities in the room, which is unusual for Indonesian hotels, but is a pleasant bonus. Free wifi as well, fast internet. Rooms on higher floors have great views!

The best part of the hotel, I felt, were the staff. In particular the front office manager (wearing glasses) who was working on Sun. 5th Jan. around noon, and the female receptionist working this same time + the following morning provided an EXCELLENT service. They were most friendly and helpful and gave a personal approach to the customers. The female receptionist even helped me upon check-out when I was unable to open my suitcase as I was so silly to put the key of the lock inside the case... Big thank you to these staff members.

Just one warning for customers (not related to the hotel itself): if you take a taxi, watch out that they don't fool you. Always insist of using the meter, or agree to 50,000rp for short distance (apparently it is the minimum fare).

  • Stayed January 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EddieFP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review, February 4, 2014
Dear EddieFP,

Thank you for taking the time providing us with the feedback about your stay with us. We are very pleased that you have had a great time during your staying with us and it’s always great to hear that you enjoyed our hotel and service.

We are looking forward to welcoming you back in The Media Hotel & Towers for your next stay in Jakarta.

Kind regards,
Algamar Idris
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Media Hotel And Towers

Property: The Media Hotel And Towers
Address: Jln. Gunung Sahari Raya 3, Jakarta 10720, Indonesia (Formerly Sheraton Media Hotel And Towers)
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#79 Spa Hotel in Jakarta
#93 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Media Hotel And Towers 4*
Number of rooms: 350
Official Description (provided by the hotel):
The Media Hotel & Towers is one of the major recognized international branded hotels in the North Jakarta area accommodating a mix of domestic and international business coming to Jakarta. Strategically located to the Mangga Dua World Trade Center (the largest retail shop in Southeast Asia), the hotel provides delegates easy access to the Jakarta International Expos (the largest exhibition hall in Indonesia) and direct access to International Airport. ... more   less 
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Also Known As:
Sheraton Media Hotel
Sheraton Jakarta
Jakarta Sheraton

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