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Reviewed July 2, 2016

I have been to Jakarta a few times, but never had an opportunity to stay at the Mandarin Oriental, so this time, when looking for a place for a short break, I decided on the Mandarin, and boy, what a lovely visit it turned out to be.
It was like the hotel had passed around a secret message to treat me and my wife like VVIPs... our Deluxe room got upgraded to a suite and every single interaction we had with the hotel staff: Carissa in the French Restaurant, Albert at the Concierge, the ladies at the entrance who insisted on waving us good-bye each time we got into a cab, the security gentleman who apologized each time he had to scan us... the list is endless... I have to say that if this is the quality of people at the Jakarta Mandarin, then they have a head-start over almost every hotel I have ever stayed in... THANK YOU guys...you made our visit very special!!!!

Room tip: Well, we were upgraded, so the suite was amazing!
Date of stay: June 2016
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank Rav1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MOJKT, Director of Rooms at Mandarin Oriental Jakarta, responded to this reviewResponded August 27, 2016

Dear Mandarin Oriental Guest,

Thank you very much for taking the time to review your recent experience at MO Jakarta. I was delighted to read that you felt well looked after and that the team has made it a very memorable stay for you and your wife. I have also shared your comments with the rest of the team.
We are all very much looking forward to welcoming you back in a not too distant future.
Kind regards,

Martino Del Buono
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2016

This was my first time to stay at Mandarin Oriental Jakarta. Upon arrival at airport, hotel representative was professional and transfer service was excellence. Once arrival at hotel, quickly checked-in at room was perfect with professional staff. Room was perfect, clean and comfortable but only small thing was room was a bit hot because my room was facing the afternoon sun but I love the view of facing the monument.

Club lounge on 21th floor was perfect. Staff were friendly and provided quickly assistance as need. I would like to thank you to all of them. I spent half of the day each day working with my college at there.

Breakfast, afternoon tea and evening cocktails are club lounge were perfect.

I would love to stay at Mandarin Oriental Jakarta again for my next business trip.

Date of stay: June 2016
2  Thank khomkritp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MOJKT, Director of Rooms at Mandarin Oriental Jakarta, responded to this reviewResponded August 27, 2016

Dear Mandarin Oriental Guest,

Thank you very much for taking the time to review your recent experience at MO Jakarta.
I am delighted to hear that you very much enjoyed your stay with us and felt well looked after by my colleagues in our Mandarin Oriental Club Lounge. I was sorry to read that you encounter some issues with the temperature in your room and I will make sure we noted down for any future stay.
I hope I will have the pleasure to welcoming you back personally in a not too distant future.
Kind regards,

Martino Del Buono
Director of Rooms

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Reviewed June 24, 2016

I always stay at the Mandarin Oriental Jakarta. It's in a great location with strong security, rooms are very large and comfortable with nice views of the city, a great gym and the service throughout the hotel is just excellent ! This last trip I was careless and left my pouch of jewellery behind & a Bose headset & my passport. The Mandarin Oriental staff found it, located me as I had already checked out. This will always be my hotel for all my trips to Jakarta

Date of stay: June 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank AngelineOoi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MOJKT, Director of Rooms at Mandarin Oriental Jakarta, responded to this reviewResponded August 27, 2016

Dear Ms. Angeline,

Thank you very much for taking the time to review your recent stay at Mo Jakarta. I am delighted to know that you enjoyed your stay with us and that my colleagues were helpful and able to retrieve your belongings during your last visit.
I hope I will have the pleasure to personally welcoming you back to your home in Jakarta on your next visit.

Kind regards,
Martino Del Buono
Director of Rooms

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Reviewed June 21, 2016

My boss has specifically recommended Mandarin Oriental for our 2-day business trip. When I asked her why, she reasoned out that it's a 5-star hotel that provides excellent service to its customers. From the time I arrived and checked in till I checked out and stepped out, your staff made me feel like a VIP. Now I know what my boss meant by what she said. To add on, my room is huge. How I wish I stayed longer to enjoy all the amenities. I will definitely choose Mandarin Oriental again when I'm in Jakarta.

Date of stay: June 2016
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Flordemay J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MOJKT, Director of Rooms at Mandarin Oriental Jakarta, responded to this reviewResponded August 27, 2016

Dear Mandarin Oriental Guest,

Thank you very much for taking the time to review your recent stay at MO Jakarta. I am delighted to hear that both you and your boss very much enjoyed your experience and most of all our bespoken service while staying with us.
I hope to have the pleasure to welcoming you back to MO Jakarta in a not too distant future.

Kind regards,
Martino Del Buono
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2016

I stayed at the hotel for one night prior to my onward journey. The whole experience was 5 star. I was sorry that I couldn't stay longer in order to take advantage of all the hotel had to offer. I will certainly look at Mandarin Oriental hotels in other cities after this experience.

Date of stay: June 2016
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank J8713ELhelens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MOJKT, Public Relations Manager at Mandarin Oriental Jakarta, responded to this reviewResponded June 20, 2016

Dear Helen,

Thank you for sharing your feedback with the TripAdvisor Community. We are happy to hear that you enjoyed your stay and we look forward to taking good care of you again in the future.

Kind regards,
Nadia K. Tika
Communications Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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