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Reviewed November 25, 2014

All the staffs are very helpful and kind. The hotel room is very good and clean. Enjoyed my stay here during my business trip...
Used the fitness facilities before work. The staff are very friendly and kind.
Generally a very good hotel for staying.

Date of stay: November 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Kelvin Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MOJKT, Manager at Mandarin Oriental Jakarta, responded to this reviewResponded December 12, 2014

Dear Kelvin K,

Thank you for your support towards Mandarin Oriental,Jakarta. We are very pleased to hear that you enjoyed your stays with us.

I look forward to share your positive feedback with our colleagues and your kind words will certainly motivate the team in our mission to delight and satisfy our guests.

We look forward to welcome you back soon and if I may personally assist with your future arrangements, please do let me know.

Kind Regards from Jakarta,

Christian Dolenc
Director of Rooms
christiand@mohg.com
+62 21 2993 8888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2014

I don't know how many times I stayed in this hotel, but every time I come to Jakarta for my business trip, I feel like coming back another home. Again, stay was just great, smooth and efficient check in/out by front desk team, amazing quality of the bed, great smiles at breakfast every morning, flawless wife in the room...for the first time, I also tried Chinese Restaurant, Xien Hwa (not sure with spelling) and again, it was a great experience. Food was very authentic, team was so attentive. Well done to the team for such a consistent service quality! Can't wait to coming back! :))

Room tip: This time, stayed on high floor with roundabout view, which was also amazing!
Date of stay: November 2014
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Symoon1103
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MOJKT, Manager at Mandarin Oriental Jakarta, responded to this reviewResponded November 25, 2014

Dear Symoon1103,

Thank you very much for such a nice review. We are delighted to learn that you are a "Fan" of our hotel and keep coming back. We will share your great compliments with our colleagues.
We appreciate you highlighting the team at Xin Hwa and are pleased to read that you had an enjoyable experience.

We already look forward to having you back with us soon. Please do reach out directly, if I may personally assist with your future bookings.

Best Regards from Jakarta,

Christian Dolenc
Director of Rooms
christiand@mohg.com
+62 21 2993 8888

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2014

If you're looking for royal treatment, I highly recommend the Mandarin Oriental, Jakarta. I don't know now they do it, but by the time you leave the check out counter, the entire staff knows you by name. The hotel is very clean and conveniently located near fine shopping. If you're into movies, the shopping my houses a 4DX movie theater. It dates 3D movies back to the days of VHS movies. The restaurant offers reasonable priced dining and a bakery to die for. You will want for nothing at this hotel. If they're not able to provide you with something you may need, they will quickly find it elsewhere. The staff is very attentive to details. Always striving to provide each guest with the very best. I left a book in my room to return and find a Mandarin Oriental bookmark placed in the cover......who does that?! Only the Mandarin Oriental, Jakarta in my experience. :-) I would rate them superior, if that was an option.

Date of stay: November 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Cynthia B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MOJKT, Manager at Mandarin Oriental Jakarta, responded to this reviewResponded December 12, 2014

Dear Cynthia B,

Thank you for your support towards Mandarin Oriental,Jakarta. We are very pleased to hear that you enjoyed your stay with us.

I look forward to share your positive feedback with our colleagues and your kind words will certainly motivate the team in our mission to delight and satisfy our guests.

We look forward to welcome you back soon and if I may personally assist with your future arrangements, please do let me know.

Kind Regards from Jakarta,

Christian Dolenc
Director of Rooms
christiand@mohg.com
+62 21 2993 8888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2014

Service and room was excellent, we were treated very well during our stay in this hotel. Housekeeping team is always help me with our need and always care about our room (they ask us if we need a room refreshment and ask for refill the mineral water). In this opportunity, I would like to say Thank You for Front Office Team who helps me prepare birthday surprise for my sister and especially Mr. Harris (Front Office) for helping me during my check in and check out time. It was a delightful experience for me and my family during our stay.

For the breakfast on the Cinnamon, I think you should add pork menu for the variation because i can't find it during my breakfast.. And for the taste, I think you can improve that because based on my opinion, taste of the breakfast was so so for 5 stars hotel..

I hope you maintain your excellent service and please welcome me if I stay in your hotel again.. :)

Cheers.. :)

Date of stay: November 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Michael_Frans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MOJKT, Manager at Mandarin Oriental Jakarta, responded to this reviewResponded December 12, 2014

Dear Michael_Frans,

Thank you for your support towards Mandarin Oriental,Jakarta. We are very pleased to hear that you enjoyed your stay with us and that the team was able to contribute to a successful birthday surprise for your sister.

I look forward to share your positive feedback with our colleagues and your kind words will certainly motivate the team in our mission to delight and satisfy our guests.

We look forward to welcome you and your family back soon and if I may personally assist with your future arrangements, please do let me know.

Kind Regards from Jakarta,

Christian Dolenc
Director of Rooms
christiand@mohg.com
+62 21 2993 8888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2014

Stayed 2 nights for business trip. Pleasant stay with the big room and amenities. Food is nice at the restaurant, especially the Lyon, french restaurant. Staff is very friendly and helpful. Will definitely revisit.

Room tip: Selecting a room view that can see the big roundabout.
Date of stay: November 2014
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank VK C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MOJKT, Manager at Mandarin Oriental Jakarta, responded to this reviewResponded November 19, 2014

Dear nikontraveller87,

Your kind feedback is much appreciated and it was a pleasure to read how much you enjoyed your time here at the Mandarin Oriental, Jakarta. The team is looking forward to weloming you back very soon. Please do contact me, if I may personally assist with your future arrangements.

Kind Regards,

Christian Dolenc
Director of Rooms
christiand@mohg.com
+62 21 2993 8888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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