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“Excellent Hotel”

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Mandarin Oriental Jakarta
Ranked #5 of 470 Hotels in Jakarta
Certificate of Excellence
Reviewed June 2, 2014

First stayed at Mandarin Oriental was in May 2013 and one year later, nothing changed except that it was even better now. Service is excellent from the time I arrived until the day I checked out. The room was huge and lovely with full amenities. The breakfast was amazing - the best I ever had! The spa was great and it close at midnight ! .. giving me plenty of time to shop, dine and end the day with a relaxing spa. The location was excellent especially on Sunday morning when the street was closed for walking and biking. A great business hotel during week days and comes weekend, the lobby is decorated to cater the family whereby children are treated to sweets! First class hotel indeed.

  • Stayed: May 2014, traveled on business
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2  Thank Annie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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647 - 653 of 1,300 reviews

Reviewed May 30, 2014

This is probably one of the finest hotels in the world.. great hotel, service as you'd expect.. immaculate.. room a good size and the views amazing.. wifi signal was strong, the facilities are top notch and they have an excellent breakfast with amazing variation of things to choose from.. if you want to pamper yourself you can always visit Plaza Indonesia front of the MO...

Overall it was fantastic experience to stay in such 5 stars hotel in Jakarta, and would like to come back again to MO one day..

  • Stayed: April 2014, traveled with family
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2  Thank NPRW2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2014 via mobile

The service here is what you expect from a mandarin, excellent. Plus the staff all have the most exotic of smiles. Nice bar on a Tuesday night. Great gift shop. Rooms are big and modern. I'd definitely stay here anytime I was visiting Jaka in future.

  • Stayed: May 2014
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Thank Philyellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2014

Fantastic service from staff, always make you feel like your visit is a special occasion. Excellent and very reasonably priced massages. Very good location- can not ask for too much more from a hotel in any aspect. Great business centre with small, but nice buffet- good selection of wines.

Stayed: February 2014
1  Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2014

For once the brochure doesn't lie! Mandarin Oriental Jakarta Hotel is quite simply an amazing hotel with an incredible consistently high level of personal service.

It is extremely rare that I would like to stay longer at any hotel. I was in Jakarta as a keynote speaker at the Adtech Asean Jakarta Roadshow. So sadly I only got to enjoy the experience of this remarkable 5-star+ hotel for 2 days. But when I was chauffeured to the airport, I cursed the fact that my schedule was so tight. I really would have liked to stay a few more days. It was that good.

What sets this hotel apart is the consistent high level of personal service. From the reception staff - who all were outstanding and deserves the highest praise - to the concierge who did a remarkable job on following up on my lost luggage to the waiters, bell boys, cleaning personnel and - not to forget - the wonderful and fun receptionists at the spa & gym.

Food was perhaps not the best food in Jakarta, but it was good enough for me.

On my second day I deliberately looked for flaws- something to complain about. And after searching the room high and low, I found it. The office chair in the room was about 5 centimeters too low ! So there you have it; no one and no thing is perfect.

I love it when hotels strive for perfection. It is very rare. Sure many say they do, but it doesn't show. And it does at the Mandarin Oriental in Jakarta.

If you are ever in Jakarta and want a flawless experience, go with the Mandarin Oriental. I think you'll find the experience agreeable.

PS: Did I mention that water pressure is high, the bath tub is just the right size, there is plenty of complimentary teas and coffees in the room and the view is good too.

Room Tip: Likely a room at a higher floor will present you with a slightly better view of the Central Business...
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  • Stayed: May 2014, traveled on business
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2  Thank michaelleander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2014

I travelled to Jakarta for Business for the first time and had the opportunity to stay in this fabulous Hotel. Staff was so welcoming and helpful. They were very supportive and made me feel at home. I travel more than 100 days in a year but have not never felt soo looked after. Amazing experience.

  • Stayed: May 2014, traveled on business
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1  Thank Jaspreet26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2014

I stayed at MO Jakarta for 2 nights and it's been the most wonderful business trip I ever had. The staff there (from the concierge to the reception, from the fitness center to the room service) were simply the best. If you're looking for a business hotel in Jakarta with excellent service, this is the one for you.

However, since that was my first trip to Jakarta, I cannot compare it with other business hotels in Jakarta yet. But I have stayed at many different 5-star hotels in many different countries, and still find MO Jakarta the best in terms of service. I will stay at the FS in Jakarta next month, I will then make a comparison.

Concerns:
I stayed on the 16/F but could still hear the noises from the main street.
I couldn't find the toaster for the bread...

  • Stayed: May 2014, traveled on business
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Thank salmon_sushi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental Jakarta

Address: Jl. M.H. Thamrin no. 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Jakarta
#1 Business Hotel in Jakarta
#5 Spa Hotel in Jakarta
#5 Luxury Hotel in Jakarta
Price Range: $189 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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