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“Grand hotel well done”

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Mandarin Oriental Jakarta
Ranked #7 of 464 Hotels in Jakarta
Certificate of Excellence
Reviewed May 12, 2014

I recently stayed at this hotel for a short business trip. From check-in over breakfast to check-out the experience was one of efficient service delivered with the right touch of local flavour. Food both dine-in and breakfast buffet is of excellent quality with wide choice. Rooms are spacious with ample facilities, and unusually for a hotel of this category free wi-fi was the icing on the cake. Overall highly recommended.

  • Stayed: April 2014
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Thank JayT_UK75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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615 - 621 of 1,253 reviews

Reviewed May 5, 2014

From the moment I was collected at the airport by the hotel until the minute I was checking out I experienced exceptional customer service from everyone at this hotel.
Unfortunately the airline lost my bags during my transfer to Jakarta, but when the Mandarin Oriental heard about this they went above any expectations and offered to dry-clean my clothes (complimentary!) while I wait for my suitcase, they arranged for collection of my suitcase (because it would be quicker then waiting for the courier from the airline) and this was dealing with an issue from the airline.
My experience with every department within the hotel was always friendly, professional and I have no hesitation in recommending this hotel to anyone for business or pleasure.

  • Stayed: April 2014, traveled on business
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1  Thank Mark77uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2014

This past April, my wife and I held our latest vacation in the South East Asia area of this beautiful planet. This trip involved several legs of various durations, starting in Bangkok, then Jakarta, a few days in Borneo and then finally Bali.

We were spending only 1 night in Jakarta, taking a flight the next afternoon to Borneo. This hotel is on the pricier side but they meet every expectation you would set for this accommodation level. Car service from the airport was spot on and timely. In-room check-in services was a welcomed relief after a long day of flying and transiting. Our room was absolutely the best (a junior suite I believe). The next day we even had the hotel organize a quick drive around with short stops at major sites in Jakarta, before heading to the airport. The latter within a reasonable price all things considered.

So basically, if your budget does permit, do not hesitate to stay at the Mandarin Oriental Jakarta Hotel, you will see that it is well worth the money.

  • Stayed: April 2014, traveled as a couple
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2  Thank Sophie and Paul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

We were in Jakarta and chose to stay at the Mandarin Oriental. The hotel was beautiful and our room was nicely furnished, it also came with a great view of the city. The part that sets this hotel apart from many others was its excellent staff. We enjoyed superb hospitality right from the airport. It is amazing that the staff anticipated our needs, and they were very attentive. For example, my wife folded a page in a book she was reading and went shopping. When we came back, the folded page had a beautiful MO bookmark in place :-)

We have always loved MO and will definitely stay with MO the next time we are back! Thank you guys, for making our Jakarta visit such a wonderful experience!

  • Stayed: April 2014, traveled on business
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2  Thank Gerald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

My husband and I found the hotel service extremely well. We were being upgraded to a junior suite with minimal addition charges. The food at the executive lounge was well served.
The room was perfectly equipped and the size of bathroom was exceptionally good.
The masseuse who came to our room was excellent. We enjoyed very much the stay at Mandarin Oriental and would definitely come back again next time when we visit Jakarta

  • Stayed: April 2014, traveled as a couple
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1  Thank Lucy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2014

Very friendly welcome and extremely attentive and polite staff through the visit.
We stayed at the hotel for the weekend. The reason we choose Mandarin Oriental, while a lot luxury hotel in Jakarta, that because in general the new hotel today, room size is smaller with the standards as compared to the size of the room in Mandarin Oriental.
Although relatively old hotel, but well maintained. Lovely big room, comfortable bed, huge bathroom.
Highly recommended.

  • Stayed: April 2014, traveled with family
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1  Thank LuckyNana168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2014

Superb hotel with a superb staff providing top notch hospitality. I stayed 2 nights at MO Jakarta and it was magnificent. I was given a superb service right from the airport. I would say MO Jakarta "family" holds a true legendary hospitality. They are ever ready to serve you with their excellent service without being intrusive at all. Had all the privacy I would need but with a staff ever ready to attend within a smile away. Return to MO Jakarta? Definitely! Visit another Mandarin Oriental? Of course! I am now your true "fan".

  • Stayed: April 2014
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1  Thank Imran Hafiz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental Jakarta

Address: Jl. M.H. Thamrin no. 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Jakarta
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#7 Spa Hotel in Jakarta
#7 Luxury Hotel in Jakarta
Price Range: $174 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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