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“Excellent staff, hardware is worn, management is... missing”

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Mandarin Oriental, Jakarta
Ranked #8 of 465 Hotels in Jakarta
Certificate of Excellence
Shanghai
Level Contributor
222 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Excellent staff, hardware is worn, management is... missing”
Reviewed February 21, 2014

I don't always just a hotel by the egg station but the poor egg chef is very badly equipped with a plastic spatula and a sticky "non-stick" frying pan. How was he ever going to get the fried eggs out without breaking the yolks? And he didn't, twice. That, my friends, is a management issue. As is my room not being made up by the time I got back to my room in the early afternoon.

What is management doing? Gone walkabout? Can't blame the staff or the rather worn hardware. Sorry Mr GM, I pin this one on you, get out of your office and get back to basics.

Room Tip: Woken up early on both nights by traffic outside on the main road. Try to be on the other side (sorr...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Safemach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,198 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
seattle
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 19, 2014 via mobile

Jakarta traffic is epic. The Mandarin is centrally located and is a lovely property centered on service and understated luxury. The rooms have recently been renovated and are gorgeous. So are the bathrooms including the tub. I am a bathtub professional!

Stayed February 2014, traveled on business
Helpful?
1 Thank lisa h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 14, 2014 via mobile

I was there for a couple of days on a business trip. Everything was just perfect and service impeccable. At checkout I had some problems with some of the charges and it was solved in a friendly and professional way. Plus I got the added bonus of a car upgrade to the airport. Small things that show that the hotel cares about its customers. A few hours later, I also received an e-mail from the duty manager with an explanation. Definitively my first choice for my next stay in Jakarta.

Stayed February 2014, traveled on business
Helpful?
1 Thank Francesco A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed February 9, 2014

booking in Mandarin is always with a high expectation while in Jakarta was very average. service good though but you can tell the hotel is dated a bit. the room smells when you enter the room..personally will not come back again.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SAZ040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
Reviewed February 9, 2014

We had our wedding last September 2013 at Mandarin Oriental Jakarta (MOJ) and we received none but excellent services. Our initial contact with MOJ during our preliminary research for a wedding venue was with Mr. Azumar – I called his direct number (it was his day off) and he gave me a comprehensive venue's estimate, clearly and concisely and we received a prompt follow up the next day via email. From thereafter, the services we received from the MOJ team were consistently 5-star. The services were beyond great, the rooms were clean as new, and the bed was heavenly comfortable. Our guests attended the event on time because MOJ is located strategically at the heart of Jakarta. Two thumbs up for Mr. Azumar and his staff and our endless praises to their great services all around. Thanks MOJ!!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 8, 2014

After another fantastic stay at The Mandarin Oriental, I feel compelled to write to say that it is the absolute best place to stay in Jakarta! I’ve been all over the city in various 5-stars and although their level of quality can usually be assured, you must always look for the extra & often intangible difference which puts The Mandarin Oriental above all others.

From the moment your weary body steps into their peaceful haven, staff greet you with a smile and handle you in such a welcoming and professional manner that you know your stay will be a great one. Nothing is too small to ask or too much to be sorted to meet your personal requirement.

The rooms are everything and more, and a soak in a big bath just has to be done. You will sink into the amazing beds every night without fail. Room tip – just enjoy! Food is of the highest standard and a huge variety is guaranteed. The incredible breakfasts will fill you for the day so try not to overindulge!

When it’s time to relax, head straight to the fabulous MO Bar for both drinks and food. Now I’m a fairly unassuming person yet it doesn’t matter if you are loud & chatty or quiet & calm, the wonderful team led by the exceptional Nonie know just how to handle you with a warm, friendly and assured ease. Try a new concoction or sip something familiar, the great range of choice means you’ll never be disappointed. Just enjoy the music, unwind and let the MO Bar enhance your Mandarin experience.

My overall opinion? Everyone is one step ahead of you and that is the excellence of The Mandarin Oriental. It’s simply outstanding. Don’t think twice, you’ll love every minute.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TheTartanExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 7, 2014

The location is good. The staff are helpful and most speak English, if they do not speak good English they understand it well.
the gym is a good size.
The room was well keeped, like all fasilateys at the hotel.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lobster84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Jakarta

Property: Mandarin Oriental, Jakarta
Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Jakarta
#1 Family Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#8 Luxury Hotel in Jakarta
#8 Spa Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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