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“Best hotel in Jakarta” 5 of 5 bubbles
Review of Mandarin Oriental, Jakarta

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Mandarin Oriental, Jakarta
Ranked #3 of 453 Hotels in Jakarta
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
173 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“Best hotel in Jakarta”
5 of 5 bubbles Reviewed October 3, 2013 via mobile

Best hotel in Jakarta. Nicest lobby, best service ! Best food , best hotel bar . Rooms are amazing ! Big size , nice bathroom providing all you need ! People are friendly , and location is very central ! Opposite hyatt hotel on bundarin HI... Close to mall grand Indonesia and plaza Indonesia but you need to cross the street first ...

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PKTVI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,149 reviews from our community

Traveler rating
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    26
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    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed October 3, 2013

Great hotel and great service. The bathroom is my favorite. They also provide free bath set for the baby. Staff there are extremely friendly. And strongly recommend the Chinese restaurant, taste very good with reasonable price.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dylan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

This is one of the best, if not the best hotel I've ever had the pleasure to visit. The staff is appropriately attentive, and each of them exudes a friendly attitude. In fact, I felt like I was visiting old friends during my entire stay. My room was first rate -- clean and bright with more than enough amenities to make for a relaxing work environment. I will never stay anywhere else on my trips to Jakarta and will look for the Mandarin Oriental brand elsewhere too.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

Attentive but not intrusive staff. Everything works and the hotel as everything you will need. Rooms are large and bedding is super comfortable. Rest. Dining is great / room service food is ok. Very close to Jakarta's best mall shopping.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WestEastOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 28, 2013

Notably known as business hotel and the ballroom is slightly smaller compare to the other neighbouring hotels, yet this is why I find that it’s a perfect venue for my small yet intimate wedding party. The location is excellent, situated in front of Jakarta’s famous monument, where there are two malls just across the hotel. The lobby is classy and not excessively big, and there are bar upstairs for late night chat. The swimming pool is quite small but reasonable. My husband and I were given a complimentary spa treatment which we highly recommended.
Our families and few guests stayed there for 2 days during the occasion, and we feel that the staffs were very friendly and polite, truly 5-star services. The superior rooms are spacious, not to mention the comfortable bathroom with his and her basin. -I was told- that my bridal suite was upgraded to Oriental suite. The suite itself was really lovely with a bottle of champagne and congratulation card by the hotel manager; the one thing I regret is I can only enjoyed the suite for half a day…

Mr. Azumar was the contact person with whom we arranged the wedding package with; there were few occasions where there are miscommunication regarding the contract, but overall I am pleased with his assistance. The wedding buffet food was great, and chef Thierry was very friendly too.
The only downside with the hotel that I can think of is the car park; on certain levels there is no immediate access to the hotel so guests would have to walk out of the parking building to access the hotel, and the parking spaces are quite limited. However the hotel gave us free valet services for our guests during the wedding event, which were really helpful.
Overall, it was a pleasant stay and I highly recommended this hotel.

Room Tip: Ask for a corner room which overlook Bundaran H.I. (the previously mentioned monument), the view is...
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  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Silvia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC
Level Contributor
158 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed September 28, 2013

I was upgraded to a suite, for reasons unknown, and the space was terrific. I've stayed in entire hotel rooms that would have fit inside this suite's bathroom. Walk-in shower, office, living room, bed room, walk-in closet - all well appointed, and well lit. Terrific view of the traffic circle. Traffic is heavy in the area around the hotel - and not ideal for walking about. Check in and out was easy and uneventful and concierge service provided good directions.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rbrech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
100 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed September 22, 2013 via mobile

Stayed for a week with work. Beautiful service. Lovely room on the top floor. Very luxurious but functions well for working too. Pool is small but refreshing. Spa treatment was outstanding. Breakfast options immense. Wifi overly expensive and should not be included.

Stayed July 2013, traveled on business
Helpful?
Thank BitofaPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Jakarta

Property: Mandarin Oriental, Jakarta
Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#3 Luxury Hotel in Jakarta
#3 Spa Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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