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“Mandarin Oriental - One of Best Business Hotels in Jakarta”

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Mandarin Oriental, Jakarta
Ranked #4 of 459 Hotels in Jakarta
Certificate of Excellence
Singapore
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Mandarin Oriental - One of Best Business Hotels in Jakarta”
5 of 5 bubbles Reviewed May 31, 2013

I have stayed in this hotel for the past two years on a weekly basis. The service level is probably one of the best in Jakarta and the best among all the Mandarin Oriental's I have stayed. The rooms are big, new and well equipped. The laundry and room service are excellent.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerkwijk1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,173 reviews from our community

Traveler rating
    907
    221
    27
    9
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See reviews for
138
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699
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wellington, New Zealand
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 27, 2013

This was a magnificent experience, from the welcome at the door to the farewell smile. Staff strongly influence how you feel about a place and I found everyone excellent, regardless of their location and responsibility. Smiling, helpful and interested in 'my' stay. The food choices; Indonesian, Asian and Western, were diverse - I primarily ate Indonesian and was always delighted by the visual and taste experience. The room was great, plenty of space to relax and a very comfortable bed. I also liked the desk and ease of internet connection. My room looked out over the big roundabout which was always full of activity, including during the carless time on a Sunday morning. I really look forward to going back.

Room Tip: Room with a view of the roundabout. Fascinating vista and no noise!
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 22, 2013

The Mandarin Hotel Jakarta is an excellent place to stay if you're a business traveler. The rooms are spacious, the staff friendly (they learned my name after only a couple of days), and the food is good.

One downside is that it's a bit isolated in a peculiarly Jakartan way: it's not connected to anything. The Kempinski across the street has the benefit of being attached to a mall, so if you are staying long term and want some variety in food, it's easy to walk over there. The massive size of the traffic circle outside the Mandarin and the rain/heat make what would seem to be an easy walk unappealing if you're in a hurry and in a suit, so you end up being stuck at the hotel.

That said, there are certainly worse places to be stuck!

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C_A_Moc_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed May 22, 2013

My stay there was a comfortable experience. From being received at the airport to the hotel, the staff was friendly and attentive, ready to help. For a basic superior room, it was very spacious, comfortable and clean. The layout of the power sockets was at the side of the table so easy accessible for the user to power-up their laptops or mobile phone charge. The rooms feels nice that every details was planned and layout nicely.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SunDownUnder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed May 16, 2013

The rooms have been refurbished and have a great layout and view. Breakfast buffet is top class with a super selection of both Eastern and Western dishes. The staff is super helpful. You will not be disappointed with this hotel.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Cayman
Level Contributor
203 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

Went to Jakarta for three days on business and got booked into the Mandarin as one of three designated "safe" hotels in Jakarta. It certainly feels very safe, but it is also extremely luxurious and pleasant. Staff are friendly and helpful almost (but not quite) to the point when it feels intrusive. Everything is immaculately appointed and extremely well done.

I expect that by Indonesian standards it is frighteningly expensive, but to Westerners it all seems very reasonably priced for what it is. The only very minor niggles which I have is (i) the breakfast selection - I know it is a Muslim country, but I am not a nice person when I don't get bacon in the morning, and (ii) they fall into that trap that so many better quality hotels fall into of charging for every little thing. Check in online and print out your boarding pass? Pay for that. WiFi? Pay for that (but an excellent WiFi signal by the way).

Overall though it was very good. Should I return to Jakarta I will certain stay there again.

Room Tip: Not sure about good rooms, but if you are flying in I would certainly recommend arranging an airport...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rhone_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 13, 2013 via mobile

Have stayed here a few times and just love it. One of the best hotels I have stayed at in South East Asia. The service is amazing and staff really go above and beyond! Definitely recommend this hotel.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathalie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Jakarta

Property: Mandarin Oriental, Jakarta
Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#4 Luxury Hotel in Jakarta
#4 Spa Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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