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“Mandarin Oriental never lets us down”

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Mandarin Oriental, Jakarta
Ranked #8 of 464 Hotels in Jakarta
Certificate of Excellence
Pittsburg, California
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Mandarin Oriental never lets us down”
Reviewed February 26, 2013

Beautiful location with great shopping near by. They have the nicest staff. Instead of just pointing to our dinner spot, the door lady walked with us there to make sure we got there ok. The rooms are impeccably clean and Very comfortable. Restaurants are great, especially the Cinnamon.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnitaLouiseP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,214 reviews from our community

Traveler rating
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    229
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    10
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Taipei, Taiwan
Level 6 Contributor
154 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed February 26, 2013 via mobile

Stayed 1 night. Arrived late. Checkin was smooth. Rate included both breakfast and internet access. Room on the 24th was pretty big. Large work desk. Large in room safe. Both wired and wireless internet access were available. Room and bathroom were clean. International power sockets were available. 4 bottles of water were provided.

Had dinner at the 'Dirty Duck' restaurant across the street. Breakfast spread was pretty good. Check out was smooth.

All around, the stay was great.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Plus2kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 24, 2013

Just for two nights here... I am tremendously impressed and pleased by how fast I was assisted with the room check-in even though I arrived hours earlier, it was truly hospitality at its best when I was accompanied by the same staff at the counter to my room and ensuring everything was fine. The room was spacious, everything was flawless... from cleanliness of the linens to the many toiletries. The breakfast selection was fantastic, good quality international breakfast... from Indonesian, Chinese, Indian and of course, Western.
All the staff in this hotel were superb... so friendly and make you feel so at home. I was even granted late check-out till 4pm... one of the few hotels that allow you to use their Taxi Limo service by meters and not charging you as an airport transfer fees.
However I hope the gym could be renovated with more equipments one day and comparable to standards like major hotel gym like Shangri-la or Grand hyatt.
Overall a great stay... hope to come back soon!

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank ZuLtall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns
Level 6 Contributor
236 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed February 23, 2013

This is such a wonderful place to stay when in Jakarta. Service is always top notch and people the friendliest you will ever meet. There is no wider array of selections at breakfast ANYWHERE in the world! The restaurants are all great and you have great shopping options across the road.
I'll be back at the MO next time, guaranteed.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graeme017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 20, 2013

Dear MO Manager,
I just wanted to take a moment before too long after my stay at the Mandarin-Jakarta to tell you how consistently impressed I have been with your facility, but more than that, with your exceptional staff. I discovered your hotel last November and have been back twice and from that moment on you have captivated and spoiled me toward every other hotel I stay in.
Your goal, I know, is to “delight” all guests, and I feel you accomplish this with every exchange, every greeting, every smile, no matter how seemingly insignificant, with each employee. I existed in the temporary illusion that I really am a special guest. The staff in the morning greeting me in Cinnamon and their attention throughout the meal is nicely understated and the food varieties and freshness notable and appreciated. A special mention needs to go to your Fitness/Spa center staff. Having a modest workout after very long flights from Washington, followed by a massage is only recently something I’ve begun to anticipate, being new to the whole spa culture. Your spa staff have completely converted me. They’re all professional and caring, up-beat in personalities and have enough English to carry on a conversation (though I know this isn’t important to most people during such therapies, it is to me). They’re important assets within the larger hotel experience, coming as they do at critical moments, like the recovery from travelling half way around the world, and I assure you they are worth their weight in gold.
I have been lucky enough to have had Deluxe rooms and Club access, which of course helps ensure the level of delight I’ve experienced. But everything is impressively tasteful in the Jakarta Mandarin yet efficient for my purposes, leaving few questions to ask or annoyances to suffer. All of this is assured by the gentle and wonderful staff members ready to help at any moment. Congratulations on a wonderful accomplishment, the Mandarin Oriental Jakarta.

Room Tip: Consider the relative cost of extraordinary comfort of an upgrade to Deluxe.
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  • Stayed January 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank nvmcvep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed February 19, 2013

Great view, great room, great service! Especially love the breakfast spread buffet. However, this trip was a bad one due to the rain and flood.

That's why lots of time were spend in the room. I enjoy the Tv programs and hotel gym and spa within. Service from staff is sincere and prompt.

However, the wi fi signal is weak.

Room Tip: Great Spa and massage!
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  • Stayed December 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank EducatorMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 13, 2013

I got in late evening a flight and after work with a throbbing headache, the front office staffs were very friendly, cold welcome towel was fantastic. I requested for some Aspirin for my headache, the lady at the reception seems genuinely concerned and accompanied me to show my room and said “I hope you will feel well sir” before she left. A few minutes passed and the door bell rang with room service with my Aspirin daintily wrapped in an envelop. Fantastic service, warm and welcoming staff, got even upgraded to an executive deluxe which was over 500 squire foot, two 46” LCD’s, separate lounge and a bathroom to die for!

Room Tip: Get an upgrade to an executive delux if you can, the bath is fantastic!
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aghbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Jakarta

Property: Mandarin Oriental, Jakarta
Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Family Hotel in Jakarta
#8 Luxury Hotel in Jakarta
#8 Spa Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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