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“Good business hotel option in Jakarta”

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Mandarin Oriental, Jakarta
Ranked #4 of 460 Hotels in Jakarta
Certificate of Excellence
Los Angeles, California
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good business hotel option in Jakarta”
5 of 5 bubbles Reviewed August 7, 2011

Was just there for one night, but room size was nicer than other Mandarin properties in Asia and service was just as good. Gym is nice as is the pool area and location is excellent. Security seems tight but this is the same with all top hotels in Jakarta. Staff is exceptionally friendly and helpful, the bell captain actually walked us to our dinner a few blocks away. Good value too.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bret12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,176 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dubai
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 29, 2011

We stopped here en-route to Bali. The service on offer from the hotel was excellent, rooms were comfortable and spotless. Hotel was also in a good location as the mall is at the other side of the busy roundabout. The gym is excellent and the pool feels peaceful (with a great cocktail menu) even though you are in the heart of the city.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bg82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
259 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
2 of 5 bubbles Reviewed July 27, 2011

I've stayed at hotels that haven't been that great but the staff and the service made up for it. Well, this was one of the stays where the hotel is pretty nice but the service is shockingly poor

I had a chance to stay at this hotel for a few nights on a business trip

The check in process was smooth and I was shown to my room

Other TA reviewers have mentioned this before and the rooms are truly large. But more importantly, they are well designed and make great use of space

The work desk is absolutely superb with multiple plugs all over the place. Plus a very comfortable chair and seating position. The wonderful part though is that the massive tv can be connected to the laptop and you can watch your movies on the large screen. The Internet is blisteringly fast. It ranks easily among the fastest speeds I've ever encountered

The furniture is pretty comfortable except for the bed unfortunately. Very lumpy, bad pillows and not condusive to a good night's sleep

The bathroom is large and the toileteries are pretty nice. The shampoo botttles are difficult to open with a wet hand though. The shower is pretty simple to operate but does not get too warm

I ordered mostly room service and though the food was very tasty, there would always be something missing from the order

Taxis are easy to come by and though the hotel is centrally located, other hotels across the street are better connected to a mall for shopping and dining options

I did face issues with the service standards that I brought up to their management. The only response was gestures of helplessness

With several options available including a few across the street, this is one hotel I won't be returning to

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Adesitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
45 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed July 21, 2011

Location of this hotel is in central jakarta near luxurius shopping mall, plaza indonesia and mall grand indonesia. Service is excellent. We have stayed in other 5 star hotels before, but the peope here are more polite and helpfull. Room is big, clean and comfortable. We can see "bundaran HI" from our room. When we stayed there on sunday there was car free day in the morning so we can walk around thamrin and sudirman. They have japanese and french restaurant. We ate in french restoran and the foods are delicious but rather expensive. Fitnes center is good and complete.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank irma_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed July 20, 2011

helpgul staff, very good service, good food in hotel's restaurants.

Room Tip: great suite, personal treatment.
See more room tips
  • Stayed January 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank meizmeiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
東京23区, 東京都
Level Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed July 9, 2011

Centrally located and it takes some additional dozen of minutes to reach some time due to the heavy traffic in Jakarta. Security check is well done and lots of welcoming staffs are always at the gate. Smooth check-in in my room with well prepared cold fresh juice. Room is very spacious and fully equipped. Egg shaped bath tub with pillow can make me relaxed. Variety of breakfast and dinner buffet at the ground floor cafe restaurant. Bar serves nice drinks with light meals. Overall staff attitude to the guests are highly appreciated at every occasion.

Stayed June 2011, traveled on business
Helpful?
1 Thank 美を求める心
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 6, 2011

Last March, I went to Jakarta for a training. I was supposed to stay in a different hotel at the Thamrin area but apparently, that hotel wasn't an approved hotel in our company anymore. A friend of mine then suggested that I book Mandarin Oriental Jakarta instead.

I absolutely loved my stay in Mandarin Oriental Jakarta.

The hotel oozes luxury and class which is pretty obvious the moment you step into its lobby. The staff were absolutely friendly, they were able to make me feel at home. Their service was nothing short of amazing. They even remembered my name and the people in charge of opening the doors would always greet me whenever I go in and out of the hotel.

Their rooms are well-appointed with high quality fixtures and furnishings - they didn't scrimp on anything! The bed was very, very comfortable - I had five nights of wonderful sleep. The bathrooms were great too. I especially liked their shower. The room is equipped with all the necessary gadgetry that a business traveler might need, including a VGA port to connect your laptop to the room's LCD television. Their internet connection is very fast though it comes at an additional cost. In addition to the luxury that embraces you in their rooms, you also have a magnificent view of the vibrant Indonesian capital.

The location of Mandarin Oriental Jakarta is excellent. There are two malls right across Mandarin Oriental Jakarta which is very convenient if you have to buy something. Also, there's a TransJakarta station nearby.

I highly recommend Mandarin Oriental Jakarta. They put excellence to heart. I'd certainly stay here on my next trip to Jakarta.

  • Stayed March 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jasetiojanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Jakarta

Property: Mandarin Oriental, Jakarta
Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Jakarta
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#4 Spa Hotel in Jakarta
#4 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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