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“Super friendy staff”

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JW Marriott Hotel Jakarta
Ranked #14 of 464 Hotels in Jakarta
Certificate of Excellence
Stockholm, Sweden
Level 6 Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Super friendy staff”
Reviewed February 13, 2013

JW Marriott in Jakarta follow the other Marriott hotel I have been staying at - over average! For this specific hotel I found the staff very friendly and after just a while I find myself like at home. The transport arrangements that is needed in Jakarta, was easy to get and ther was always a car available for you when going out.

The room is clean and large - water by complementary, so also the internet (maybe based on my Marriott membership?)

The breakfast buff'e and service is excellent, with a great choice from different parts of Asia - my favorite is always the egg chef had excellent variation to choose from.

As always, try to get high up in the building, it was no construction work ongoing and outside it is a small park, so even if you come a little bit lower it should be quiet.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sune N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 5, 2013

My wife and I stayed here for three nights and found the hotel to be top notch with only a few minor niggles. I booked through Expedia and got a decent price of $550 for three nights. For a 5 star hotel in Jakarta with breakfast that's good. They offered to join us to their hotel chains card system which then gave us free internet - saves $16 a day - just do it! They also offered the executive service at a discount but as we were going out a lot we didn't bother.

Yes the entrance involves a fair bit of security (xrays, metal dectators and sniffer dogs) but it doesn't slow you down unless you in a crowd. All the staff we met were well trained and very polite. Rooms are large and the beds are really comfortable. We really enjoyed the breakfast spread and covers the entire range of tastes with really good coffee made to order. Don't miss it!

Our only niggle was the iron not seeming to work but I found out it was just the plug (actually three of them) so perhaps they need them checked.The location is quite central for Jakarta. Will take you between 45 - 90 mins from the airport in traffic. Always take the toll roads to and from. The area around it is not that exciting. The usuall mega malls are close by and so is Lowey Restaurant - but the food IMHO is not that good. There is a Starbucks there as well if you need it and the local supermarket is very well stocked and quite 'reasonably priced by western standards.

Overall if you get a good price on this place then take it.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenwrick_70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 6 Contributor
305 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 448 helpful votes
Reviewed February 2, 2013

Stayed at this hotel for a conference. Very good and courteous service. Wonderful breakfast in the morning, great variety from Chinese, Korean, Japanaese, Indonesian, Indian, Western items as well (with rare pork bacon and sausage in this country), impossible to try even half of the them. The egg station offers all choice of egg dishes and the dish will be sent to the table after order, great noodle station and juice station as well. The room is spacious and clean with great amenities as well as a huge bathroom. A truly five star hotel in the city.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JKWD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cumming, ga
Level 5 Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 559 helpful votes
Reviewed January 21, 2013

It would be hard to believe that there is a finer hotel anywhere in Jakarta. The Jakarta JW Marriott is easily the finest hotel I have stayed at during my extended travels for work and pleasure over the past few years.

The rooms are grand with granite, stone and glass bathrooms that would be the envy of royalty

The executive lounge is outstanding. Also the breakfast downstairs in the restaurant is absolutely huge with multiple stations including extensive bake goods, a fresh juice bar, pancake/waffle station, and an egg/omelet station.

Room Tip: The executive floor rooms are really amazing!
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank ccmarks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Park, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 19, 2013

I am a fan of 5 star hotel chain, especially American brand. I trust them.

The good: nice comfortable bed, awesome upgrade room available, clean and superb gym experience, breakfast could be better.

The bad: freakin hairs, nails that wasn't mine on the carpet.
I order simple fried rice and marinated chicken something for room service. My expectation was like above and beyond, yet what came out was very very disappointing experience, fried rice taste nothing like a fried rice supposed to be, Chinese restaurant in downtown Jakarta can do better than that. The Satay they put on sides taste not good. I was expecting a renowned chef style kind of food. It just doesn't make sense, since their breakfast was really good. The guy who cleaned up the dishes, didn't wipe the table and left all the rice and water stain on my coffee table.
Another thing was the room amenities, the glasses and cups was dirty, many things were missing, tissue, shampoo, soaps, towels and slippers.

The ugly: I paid what i have to pay, and suddenly there was lots of extra charges, every 2 am they charge me percentage of service charge and tax, I ask them why? Yet they can not explain, i stayed for 2 nights and both night I got 3 charges.

I wish to come back, and i had hope for them, but maybe not so soon.

Room Tip: Make sure to check what you paid for.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maharddhika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 16, 2013

Though it was a short stay, did not got much chance to explore Jakarta due to work load, but enjoyed my stay in Marriott. Entry to the hotel was very confusing as so much of checking is involved, but later came to know the exact reason of so much security. Hotel employees are very helpful. In the 1st day itself, Microsim got stuck in my Iphone. Got lot of help from hotel employees to get it resolved. Restaurant in hotel (Sailendra) is really awesome, huge collection of food in buffet. It s really tempting, but unfortunately, can not have dinner continuously 7 days due to stomach limitation :) Rooms are clean and specious. Alameda Spa & Health Club both services i availed. If time permits, i would suggest try Indonesian spa, for me it was very relaxing after continuous 5 stressful day. Blue Martini is little disappointing becaz of less young crowd.

Room Tip: Try to take higher floor room (obviously smoking room), if it is a corner room of the floor, you wil...
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manas p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Michigan
Level 5 Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed January 3, 2013

Stayed here for 2 nights in December for Business. Outstanding hotel. Breakfast is amazing with more choices than you can imagine. This was also the case for dinner where they have everything from salads to pasta to Sushi.
The beds were very comfortable, rooms very clean and the staff was eager to help. Couldn't ask for more.
The only knock I had on the stay was that during dinner many local people brought kids and they were NOT well behaved. Really a parenting issue and not the hotel's issue but I kept thinking a manager might say something to the parents...never happened. We moved tables so in the end no problem for us.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lsdjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Jakarta

Property: JW Marriott Hotel Jakarta
Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#13 Spa Hotel in Jakarta
#14 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Official Description (provided by the hotel):
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott

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