We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyable stay at the Marriott”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
JW Marriott Hotel Jakarta
Ranked #14 of 464 Hotels in Jakarta
Certificate of Excellence
Melbourne, Australia
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Enjoyable stay at the Marriott”
Reviewed February 5, 2013

My wife and I stayed here for three nights and found the hotel to be top notch with only a few minor niggles. I booked through Expedia and got a decent price of $550 for three nights. For a 5 star hotel in Jakarta with breakfast that's good. They offered to join us to their hotel chains card system which then gave us free internet - saves $16 a day - just do it! They also offered the executive service at a discount but as we were going out a lot we didn't bother.

Yes the entrance involves a fair bit of security (xrays, metal dectators and sniffer dogs) but it doesn't slow you down unless you in a crowd. All the staff we met were well trained and very polite. Rooms are large and the beds are really comfortable. We really enjoyed the breakfast spread and covers the entire range of tastes with really good coffee made to order. Don't miss it!

Our only niggle was the iron not seeming to work but I found out it was just the plug (actually three of them) so perhaps they need them checked.The location is quite central for Jakarta. Will take you between 45 - 90 mins from the airport in traffic. Always take the toll roads to and from. The area around it is not that exciting. The usuall mega malls are close by and so is Lowey Restaurant - but the food IMHO is not that good. There is a Starbucks there as well if you need it and the local supermarket is very well stocked and quite 'reasonably priced by western standards.

Overall if you get a good price on this place then take it.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenwrick_70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,238 reviews from our community

Traveler rating
    763
    363
    78
    16
    18
See reviews for
152
124
86
777
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Level 6 Contributor
302 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 447 helpful votes
Reviewed February 2, 2013

Stayed at this hotel for a conference. Very good and courteous service. Wonderful breakfast in the morning, great variety from Chinese, Korean, Japanaese, Indonesian, Indian, Western items as well (with rare pork bacon and sausage in this country), impossible to try even half of the them. The egg station offers all choice of egg dishes and the dish will be sent to the table after order, great noodle station and juice station as well. The room is spacious and clean with great amenities as well as a huge bathroom. A truly five star hotel in the city.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JKWD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cumming, ga
Level 5 Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 559 helpful votes
Reviewed January 21, 2013

It would be hard to believe that there is a finer hotel anywhere in Jakarta. The Jakarta JW Marriott is easily the finest hotel I have stayed at during my extended travels for work and pleasure over the past few years.

The rooms are grand with granite, stone and glass bathrooms that would be the envy of royalty

The executive lounge is outstanding. Also the breakfast downstairs in the restaurant is absolutely huge with multiple stations including extensive bake goods, a fresh juice bar, pancake/waffle station, and an egg/omelet station.

Room Tip: The executive floor rooms are really amazing!
See more room tips
  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank ccmarks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Park, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 19, 2013

I am a fan of 5 star hotel chain, especially American brand. I trust them.

The good: nice comfortable bed, awesome upgrade room available, clean and superb gym experience, breakfast could be better.

The bad: freakin hairs, nails that wasn't mine on the carpet.
I order simple fried rice and marinated chicken something for room service. My expectation was like above and beyond, yet what came out was very very disappointing experience, fried rice taste nothing like a fried rice supposed to be, Chinese restaurant in downtown Jakarta can do better than that. The Satay they put on sides taste not good. I was expecting a renowned chef style kind of food. It just doesn't make sense, since their breakfast was really good. The guy who cleaned up the dishes, didn't wipe the table and left all the rice and water stain on my coffee table.
Another thing was the room amenities, the glasses and cups was dirty, many things were missing, tissue, shampoo, soaps, towels and slippers.

The ugly: I paid what i have to pay, and suddenly there was lots of extra charges, every 2 am they charge me percentage of service charge and tax, I ask them why? Yet they can not explain, i stayed for 2 nights and both night I got 3 charges.

I wish to come back, and i had hope for them, but maybe not so soon.

Room Tip: Make sure to check what you paid for.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maharddhika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 16, 2013

Though it was a short stay, did not got much chance to explore Jakarta due to work load, but enjoyed my stay in Marriott. Entry to the hotel was very confusing as so much of checking is involved, but later came to know the exact reason of so much security. Hotel employees are very helpful. In the 1st day itself, Microsim got stuck in my Iphone. Got lot of help from hotel employees to get it resolved. Restaurant in hotel (Sailendra) is really awesome, huge collection of food in buffet. It s really tempting, but unfortunately, can not have dinner continuously 7 days due to stomach limitation :) Rooms are clean and specious. Alameda Spa & Health Club both services i availed. If time permits, i would suggest try Indonesian spa, for me it was very relaxing after continuous 5 stressful day. Blue Martini is little disappointing becaz of less young crowd.

Room Tip: Try to take higher floor room (obviously smoking room), if it is a corner room of the floor, you wil...
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manas p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Michigan
Level 5 Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 3, 2013

Stayed here for 2 nights in December for Business. Outstanding hotel. Breakfast is amazing with more choices than you can imagine. This was also the case for dinner where they have everything from salads to pasta to Sushi.
The beds were very comfortable, rooms very clean and the staff was eager to help. Couldn't ask for more.
The only knock I had on the stay was that during dinner many local people brought kids and they were NOT well behaved. Really a parenting issue and not the hotel's issue but I kept thinking a manager might say something to the parents...never happened. We moved tables so in the end no problem for us.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lsdjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bahrain
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 31, 2012 via mobile

We booked online through asiarooms.com firstly prices didn't include taxes which seems most of the case in Jakarta so we ended up paying more.
Security is tight getting in buts that's fine. It's was also New Year's Eve when we checked in so probably busier than usual.
Checking in was a pain. Some of the machines seem to not accept debit credit cards so we had to go and withdraw cash to pay. Annoying as a few hundred dollars ends up a wad of rupiah. Not exactly easy to carry around! Then we were told Internet was only free if we signed up for the rewards program. However our booking through asiarooms said we had free wifi, 4 pieces of laundry a day & 30mins free massage. Once we showed them our booking everything was sorted out. Still took a good half an hour.
Room was a good size. Nothing flash but comfortable.
Breakfast was good. Lots of choice both Western & Asian/local.
Spa prices decent & service good.
Everyone is very friendly on occasion too friendly. Saying hello to all the staff over and over got tiring.
I would defiantly stay again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fchaudari76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, February 18, 2013
Dear Valued Guest,

Thank you for taking the time and sharing your valuable feedback on services at JW Marriott Hotel Jakarta.

We would like to sincerely apologize for any inconvenience you experienced during the check-in process particularly regarding the payment method and your reservation details. Again, we are very sorry for all the hassle you had to go through. We have informed our Front Office and Reservation team, and they are working hard to fix the issues and improve our services.

Aside from the issues you experienced, we are glad you had a pleasant stay with us and satisfied with our breakfast selection as well as our Spa service.

We appreciate your time and thoughts. Please don’t hesitate to email us at mhrs.jktjw.marcomm.exec@marriotthotels.com or call us at +6221 5798 8888, if you have any additional comments and/or questions. Thank you for staying at JW Marriott Hotel Jakarta, and we hope to see you again soon.

Warmest Regards,

The Management of JW Marriott Hotel Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Jakarta hotels
Tanah Abang
Shangri-La Hotel Jakarta
Shangri-La Hotel Jakarta
#16 of 464 in Jakarta
1,463 reviews
Menteng
The Hermitage Jakarta
The Hermitage Jakarta
#5 of 464 in Jakarta
327 reviews
Show Prices
Show Prices
Show Prices
Menteng
Pullman Jakarta Indonesia
Raffles Jakarta
#1 of 464 in Jakarta
451 reviews
Gran Melia Jakarta
#19 of 464 in Jakarta
1,072 reviews
Show Prices
Show Prices
Show Prices

Been to JW Marriott Hotel Jakarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Jakarta

Property: JW Marriott Hotel Jakarta
Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#13 Luxury Hotel in Jakarta
#13 Spa Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Official Description (provided by the hotel):
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Agoda, Ctrip TA, Hotels.com, TripOnline SA, Travelocity, Hotwire, Cancelon and HotelQuickly so you can book your JW Marriott Hotel Jakarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing