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“My favourite hotel”

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JW Marriott Hotel Jakarta
Ranked #14 of 464 Hotels in Jakarta
Certificate of Excellence
UK
Level 5 Contributor
95 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“My favourite hotel”
Reviewed October 8, 2012

I have yet to stay at a better hotel anywhere in the world. This place definitely has the happiest and most motivated hotel staff anywhere I have stayed at.

Bedrooms terrific.

Restaurant fabulous. The buffet for all meals has to be seen to be believed....not cheap but great food and fantastic variety offered.

I needed to change my flights home. The concierge sorted this out for me so quickly and efficiently I was both stunned and very happy.

Reception staff are magnificent.

best review I have ever written.

Room Tip: Prices on Saturday night are a lot cheaper. Breakfast on other nights can sometimes be included in t...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank oliveruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,256 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 1, 2012

The spa has five star prices with three star service. A very perfunctory massage by an obviously bored therapist followed by an offer of 'extra' was not what I was looking or paying for. There are some excellent spa's in Jakarta but this is not one of them.

Room Tip: Google 'family massages' for a list of safe, clean and professional places to visit in Jakar...
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Stayed September 2012, traveled solo
Helpful?
4 Thank Baxter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 5 Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 28, 2012

I had an absolute joy staying here for two weeks on a working trip.
I absolutely loved the fact that they remembered my name from the get go. This is amazing attention to detail and something that I will not forget.
When you're away for work and you're looking for that personal touch, its great to feel at home, and at the JW marriott, this is where you will find that.

I loved the rooms, they were clean, spotless, and apart from small hiccups, the staff were ever ready to look into any problems I had while in my room.

The breakfast offers a vast variety, almost too many things to offer unfortunately, and another thing I didn't like so much is that the breakfast was very noisy. They cook the breakfast in the same place they serve it, therefore you can see the chef's cooking the food, and this makes things very noisy, and not something I look forward to so early in the morning, but nonetheless, this is the restaurant and I don't blame the Marriott for any of their short comings.

Room Tip: Get a room facing the round about. The opposite direction can be a little too much to digest. Go fo...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gdavid87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roskilde, Denmark
Level 6 Contributor
215 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed September 24, 2012

Everybody smiles at the Marriott in Jakarta. The staff seem to be the happiest people on the planet, greeting their customers enthusiastically at reception, in the lifts and as they deliver chocolates and fruit to the rooms in the early evening. The sad stories of bombs are forgotten. The rooms are spotless, with huge bathtubs, good lighting for work and plenty of space. Perhaps the best feature are the views from the executive lounge, from which - while sipping good wine and nibbling tasty food - the city's nightmare traffic jams and rapidly expanding malls can be peacefully observed from above. The outside world is a dangerous and dirty place, but inside the Marriott all is swish and secure. Have a nice day!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lenemike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Level 5 Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 24, 2012

I was quite impressed with this hotel, where I stayed for six nights on a recent business trip. The breakfast is really amazing, with a juice bar, excellent fresh fruit, dim sum, Indian food, Chinese food, eggs, toast, noodles, salad, you name it! The coffee is excellent and you can get espresso or tea if you prefer. I had room service 4 or 5 times and was always very happy with it. I tried the Japanese restaurant and Chinese restaurant in the hotel and they were both good (the Chinese restaurant especially). I didn't care for the bar (the Blu Martini) but that's just me. The spa was also nice.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CateBSeattle_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level 6 Contributor
114 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed September 23, 2012

My home in Jakarta. This is an update, but repeat review, so I’ll be brief. The JWM continues to offer superb service, spacious rooms, and excellent security.

The Executive Lounge was, as always, really nice. Lots of food in the evening, with a rotating action station, where a chef is preparing food for you. They’ve upgraded the quality of the wines here (perhaps because of my prior review?????). And, in the mornings, they make a delightful cappuccino for takeaway.

Ate at the Japanese restaurant on a Sunday afternoon, and the food was great, the service crisp.

As always, I like the security here, and feel very comfortable.

I’ve been in meetings at the Four Seasons, the Shang, the Mulia and Le Meridien. I’ve also stayed at the Grand Hyatt. I continue to return here, and will keep coming back. Excellent hotel.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chauncey_Gardiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 11, 2012

I like the most is the breakfast in Marriott. Various option of menu; from traditional nasi uduk, continental, italian pizza, korean food, juices, good coffee, etc just name it, they have it. Taste also okay.
I like the good quality of its pastry selection.
The room is big and bright, as you can expect from Marriott standard.
Jacuzi is another good spot, with wide window to see crowded Jakarta street.
In overall, you get what you paid for Mariott. It wont let you down.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raja Kamar

Helpful?
Thank faranita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Jakarta

Property: JW Marriott Hotel Jakarta
Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#13 Spa Hotel in Jakarta
#14 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Official Description (provided by the hotel):
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott

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