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“Great room” 4 of 5 bubbles
Review of Mercure Convention Center

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Mercure Convention Center
Ranked #122 of 453 Hotels in Jakarta
Christmas Island, Australia
1 review
“Great room”
4 of 5 bubbles Reviewed April 24, 2014

The Family room is very spacious, great for our family with 3 young children. We were given the corner pool/sea view room. Excellent! Staff were friendly. Room service was average. We would stay there again.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Sultan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, April 25, 2014
Dear Sultan S,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your wonderful words and it is our pleasure to know that the accommodation, facilities, and the staff services here have truly met your expectations. We will surely share this great news with the rest of the team as we believe your comments will definitely encourage them to deliver a better service even more.

Once again thank you so much for your kind feedback, and we are looking forward to the pleasure of welcoming you and your family again in the near future.


Sincerely yours,


Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

894 reviews from our community

Traveler rating
    125
    308
    291
    97
    73
See reviews for
509
98
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139
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Melbourne, Australia
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed April 22, 2014 via mobile

We stayed in this hotel because it is close to the marina where we were taking a boat the next morning. We had to change our booking on the day as our flight got cancelled coming to Jakarta. They were very accommodation and even upgrading us. The room was very spacious and a great view on the water. We did not have breakfast there. Service behind the counter was very helpful. We had a very nice lunch there although a bit expensive. I definitely would recommend it. The downside is u have to pay to get into a reserved area before arriving to hotel. It is close to amusement park if u have kids.

Stayed April 2014, traveled as a couple
Helpful?
Thank AlainrlgMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, April 25, 2014
Dear Mr. Alainrlg,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for sharing your review on your recent stay with us. We truly appreciate your positive feedback regarding our hospitality service here. We sincerely apologize for the entrance fee to Ancol Area. Unfortunately our hotel is not under the same management with Ancol. Hotel is giving 2 complimentary tickets for the guest and 1 complimentary ticket for the vehicle per room per day during the guest's stay, right after the check-in process done at the reception desk. This is to avoid the misuse of the tickets by those who cancel the reservation with us on the arrival day.

Once again thank you so much for your kind review and please accept our apologies for any inconvenience caused by this matter.

Hopefully we could welcome you back to our property with a better service than before.


Sincerely yours,



Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Udon Thani, Thailand
1 review
2 of 5 bubbles Reviewed April 20, 2014

The hotel was not nice breath in the room. Bath tub was not provided while it shown on reservation making for Grand Deluxe room type. We come with two children and the reception not even offer the baby cot or more bed. The swimming pool was cleaning even we need to join the kid's pool at 11.00 pm.

  • Stayed April 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Suriya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, April 25, 2014
Dear Suriya C,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for taking your time to write us your input during your stay with us. We are truly sorry that your stay here did not meet your expectations; please accept our sincerest apologies for that. We have taken notes on your concerns to our Dept Head and Team for their review, evaluation, and future improvement.

Once again thank you very much for the feedback, and hopefully we could welcome you back to our property.


Thank you & Kindest Regards,


Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 14, 2014

During my stay I had to change rooms due to refurbishments. I was upgraded to a 2 room suite which I offered to my daughter and family who could take better advantage of the extra space. The hotel management then offered me a room next door to my daughter which resulted in us all staying in a 3 room apartment. I was really impressed by the proactiveness of the staff. I was also impressed by the absolute friendly nature of the staff and that they remembered my name. When next in Jakarta will definitely stay here

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Clyde S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, April 25, 2014
Dear Mr. Clyde S,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your kind and valuable feedback on our hotel through TripAdvisor. We felt flattered with the compliment given, including for the hospitality services that have truly met your expectations.

Once again thank you so much and we truly look forward to seeing you and your family again on the next visit.

Sincerely yours,


Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sri Kembangan, Malaysia
Level Contributor
116 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed April 2, 2014

Book the hotel through expedia website as its close to Dunia Fantasi Ancol where i want to bring my daughter and wife for a holiday. Due to the documentation already done with Expedia, check in is quite a breeze. The room is good, bed is comfy however there are mosquitoes in the room and i dont get a good sleep due to this. Please do something about this.
The restaurant, Sunda Restaurant offer a good variety of breakfast choice along with local choices such as Nasi Uduk, Lontong, Mee Ayam but its located at the exterior part of the restaurant so do your checking before picking up your plate.
There's a very good swimming pool for the kids as it has two water slides which is quite high for kids but the ride is not smooth. Either the water is not flowing fast enough or the slides need to be clean up.
One thing in particular, guest arriving to the hotel will need to go through the Ancol main gate and need to pay IDR20,000 per person (roughly USD2). This need to be paid everytime and even though the hotel provides one free pass per day, this is not enough and its troublesome. Why cant we show the hotel room's key as the sign of guest instead collecting the free pass every day.
Other than this hassle, the hotel's surrounding offers plenty things to do and see which is quite a nice setting they have.
Will come again and i could recommend this to those who are not so picky and choosy.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IbrahimRabani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, April 10, 2014
Dear Lewmoker,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your kind comment during your stay with us. We are honored to receive your feedback and learned that you still had an enjoyable stay with us. However, we would like to sincerely apologize on the room condition and pool slide problem. We have shared this matter with our concerned department for their further prompt and thorough solution and improvement in the future. We would also like to thank you for the suggestion given regarding showing the key card option as the free pass whenever entering Ancol. We will have it evaluated and discussed furthermore for further solution.

Once again thank you so much and look forward to seeing you again on the next visit.


Sincerely yours,



Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed March 30, 2014

Me and my family stay at the hotel for holiday at 30 March 2014... but when i check in the hotel and get the room number 256 all facilities is VERY BAD...

Air conditioner is not working good the room is very hot all my kids open the t-shirt even the technician try to fix that but still cant change anything the room still HOT.... same lamp is not all on.. and smell the room is dirty.....not standard in a star rated hotel

i'm try to tell the staff (twice) about this but the respond is very slow, the staff tell me, she cant help to change the room because all room is fully booked the day, after that my wife go to the receptionist and tell everything about this (with angry) and finally my room is change...... but still cant make a difference..... we move to room number 365 and still cant change anything room STILL HOTTEST.. we sleep without use any shirt we almost naked...... I AM VERY DISAPPOINTED AND NEVER RECOMMENDED THIS HOTEL TO ANYONE......TRUST ME..........

I AM SUGGEST THIS HOTEL CHANGE THE NAME NOT "MERCURE" BUT "MISERY"

  • Stayed March 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Reynold R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, April 10, 2014
Dear Mr. Reynold R,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for the constructive feedback given regarding your stay. We would like to sincerely apologize for the poor service afforded to you during your recent stay with us. We have shared your concerns regarding the facilities, room, AC condition, including the staff service to all the team for their evaluation and immediate action for the improvement; and be sure your valuable feedback helps us in this respect.

Once again thank you so much for sharing the information, and hopefully we still could welcome you back with a better service than before.


Sincerely yours,


Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Convention Center

Property: Mercure Convention Center
Address: Jln. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Jakarta
#60 Spa Hotel in Jakarta
#77 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Convention Center 4*
Number of rooms: 434
Official Description (provided by the hotel):
Mercure Convention Center is the International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20-minute drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 2,000 seating capacities. ... more   less 
Reservation Options:
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Also Known As:
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol

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