I've been in some very ritzy hotels over the years, including some nice 4- and 5-star places in various parts of Asia. Last year around this same time I was in a 4/5-star hotel in Kuala Lumpur, and for two countries in such close proximity the differences are startling.
Now, I have to start with the positives, and there are some of those to be sure. First off, the location is very good. It's very close to the water and in the Ancol area, meaning there are attractions very close by. The staff are quite friendly and willing to help. I sought currency exchange, and although I did so after their exchange closed they gladly accommodated. I also had issues with the room that they moved promptly to remedy, including a situation where the key cards would open the door but not allow the lights to be turned on. Took about 20 minutes with a technician on a ladder to remedy that problem, and he did so with a smile and friendly words. They had at the ready a map of the area to find something quick to eat, and promptly procured a taxi to take us there as well.
Now, for the not so good. The fact that the room smells musty was an immediate turn-off. In the room there is no iron or ironing board, meaning I'm stuck with wrinkled clothes or additional fees for in-house laundry. The bathrooms are horribly out of date, with toilets that resemble those in truck-stop bathrooms. The shower head leaks almost as much water as it sprays. And as far as the water is concerned, I find it concerning that I cannot have tap water that's safe to drink and must rely on the complementary bottles placed in the room. Granted, they do give the bottles, but in the long run treating the water would be more cost effective.
Internet, although listed as an amenity, was spotty at best, and it kept dropping because the signal was weak.
The AC unit is very old and does not do an adequate job of cooling the room, which was not pre-cooled when I went into it. They also ask that the AC be turned off while I'm out of the room which, for a country where it's hot and humid year-round, is quite the request. It's nice to come back to a cool room when it's warm outside. Add to that the fact that the thermostat is prehistoric. It's a dial that was turned all the way down when I arrived, and I cannot tell if that's the lowest temperature for the AC or not. One vent cools the room and it's not especially powerful.
I guess the real kicker of them all though is that there's a solitary power plug in the whole room, and it's on the complete opposite side of the room from the bed. I use a CPAP and have a laptop that I want to charge. To do so, I'd have to bring my own power strip. Took a look behind the bed, wondering if there's a plug back there, and was quite taken aback at the rat's nest of wires and open boxes. Long story short, I'm sleeping with my head to the bottom of the bed and my CPAP positioned on the floor between the bed and the plug so I can actually use it.
This is nowhere close to what I'd call a four-star experience. The location does not justify the cost, which I'm glad is not an expense to me, particularly as my view is of the lower roof and a bunch of construction cranes. Rooms are between $170 and $225/night, for which one might expect a bit more. I am still at the hotel as my event is just beginning. If anything changes I'll update this review.
- Official Description (provided by the hotel):
- Mercure Convention Center is the International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20-minute drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 2,000 seating capacities. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Convention Center Ancol Jakarta Hotel Jakarta
- Mercure Hotel Jakarta
- Accor Convention Centre Ancol