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“Comfortable and nice location”

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Mercure Convention Center
Ranked #117 of 460 Hotels in Jakarta
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916 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
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English first
Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed July 3, 2013

The room is small, quite old, not cozy at all. I really expected more from 4 stars hotel like Mercure. Checked in at 1 pm, but room is ready at 4 pm, gosh it was really dissapointing. Very very long queue at checked in and checked out, cause there were only 2 front officers there.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Dimihidayat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, July 9, 2013
Dear Dimihidayat,

Warmest greetings from Mercure Convention Center, Ancol – Jakarta!

Thank you for your time to share the review regarding your recent stay with us on Trip Advisor.

Our apology for the difficulty you had during the check-in process with us. For your kind information our check-in time is actually from 2PM, the aim is to make sure the rooms will be properly ready used by the next guest. However, we have taken notes on this including your concern on the number of the staff in charge. We will review the situation accordingly.

Once again thank you and look forward to having you and your family here.

Sincerely yours,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed July 1, 2013

After numerous reviews of how bad the hotel is: the check-in that takes forever, dirty rooms, yellowish water, unfriendly staff, etc etc, I was bracing for bad experience at Mercure Convention Center, Ancol. The only reason I chose this for my family holiday is the location: inside Ancol dream park. There is only one other facility, the ancient Putri Duyung cottages - which I don't prefer.
Turned out, the experience was quite okay. The long line at check-in counters at about 1:30 PM is very understandable, July being the peak school holiday season. I intentionally pick Sunday to check-in, rather have the real 'weekend' - hotel would be jam-packed, and I don't think I would enjoy it. The queue was advancing at about 5-10 minutes per guest, so it was okay. At about 2:00 pm, they opened another check-in counter. They should've opened two counters earlier. I asked for 2 side-by-side rooms, non-smoking. They only have level 2 for non-smoking floor, and all connecting rooms were fully booked. My rooms were ready in an hour, due to such special request. The rooms were okay. The carpet in front of the empty mini bar is wet. The bathroom is very tight, though with bathtub. Water in the water-closet is yellowish, but the one from the tap is clear. Amenities are cute and complete. AC was cool - unlike those reviews. Shower water can be hot or cold, depending on how good you are with the lever. At least I see hotel has managed to fix those problems. Surprisingly, all staff were very nice. My superior rooms reservation were without breakfast, so cannot comment on it. The pool was the one thing that make this hotel good for the holiday: it was so much fun for the kids (especially younger kids). I guess it makes it worth the stay: the way my kids were having fun just because of the pool (and the fact that after a tiring and hot day in Ancol, we don't have to drive all the way home and instead bunk our self in this hotel).
Suggestion to management: would be very nice to have complimentary entry tickets to Ancol with confirmed booking, so we don't need to pay. And would be nice to have the exterior also upgraded to change the old and tired look.

Room Tip: Level 2 seems to be the only non-smoking floor available. For the ocean view rooms, though, level 2...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Si_Lalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, July 3, 2013
Dear Si_Lalas,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for taking the time to express your experience with us. We are pleased to know that the improvement we have made could please you and your family. We are also pleased to know that your children really have had fun playing and swimming in our outdoor pool. There are lots of kid facilities that can be enjoyed by the children and family as well in our hotel, such as playing a play station, Wii Game, tennis table, and more in our Mimo Kids Club and Entertainment Area. Please come again and enjoy these facilities on your next stay. For further details and information, you may contact us at 0216406000 / 7000.

We have also noted some of your concerns about the cleanliness, water condition, complimentary entry tickets to Ancol with confirmed booking and others for our follow up to our management accordingly.

Thank you and look forward to welcoming you back at Mercure Convention Center, Ancol - Jakarta.

Sincerely yours,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Convention Center

Property: Mercure Convention Center
Address: Jln. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Jakarta
#59 Spa Hotel in Jakarta
#74 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Convention Center 4*
Number of rooms: 434
Official Description (provided by the hotel):
Mercure Convention Center is the International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20-minute drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 2,000 seating capacities. ... more   less 
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Also Known As:
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol

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