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“For Business, Perfect 10”

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AYANA Midplaza JAKARTA
Ranked #40 of 465 Hotels in Jakarta
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“For Business, Perfect 10”
Reviewed October 9, 2013

I have stayed a the Intercon a number of times and figure I would finally do a write up about it.

The Food: Since they completed the renovations of the Rasa Restaurant, you will find the food is in a class of its own. Chef Gary Palme has created a unique system where the chefs are out from behind the wall and interacting with the public. The food goes from the grill to your plate in no time , it is unique to have them make a Caesar salad mixed in a big bowl of parmesan cheese, it is these small touches that sets the food in this hotel apart. If you have an urge for comfort food, the burgers are truly the best you will have anywhere.

The Service: This where this hotel separates itself from the others. It is smaller than the other 5 star hotels and there is much more of a friendly, family attitude. I met the Director of Rooms Edy Handrias to congratulate him on one of the quickest check in services I have seen in a long time. They have the correct number off staff who are skilled but more importantly they always have a floor supervisor watching over to make sure it goes efficiently and quickly. I love the luggage crew at this hotel, these guys seem to love their job and are often seen running across the lobby to help someone with their luggage, it is truly unique and for me, standing in line is pretty much my worst possible nightmare.

The Executive Lounge: Now this is truly the secret gem of this hotel if you travel on business. The Lounge is run by an expert staff led by the lounge mother Puspa Kirana. I call her the lounge mother as she knows every ones name, greets us all with a warm smile, seems to remember what we like to drink, truly the best at what she does. The value for money of the lounge is brilliant. The food concept from the Rasa is in the lounge as well as they have an open cooking station with a chef to make our breakfast and at happy hour always cooks a different dish each night. The food lay out is more like a buffet than a lounge, well thought out, well presented and always fresh, this applies in the morning and evening. You will find that the quality and quantify of the food and drink is such that once you come in from a day in Jakarta traffic, you will stay in the lounge, eat and drink and be thankful that Puspa and her staff are keeping such good care of you and you are not out fighting the Jakarta rush hour traffic.

I have stayed in all the big hotels in Jakarta, and stayed in them for long periods of time, and for my money, this is the only hotel to stay in, in Jakarta if you are here on business, location is excellent, it is quiet, the service is peerless and the facilities are first rate... as I say The Perfect 10

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this review, October 16, 2013
Dear Robert W,

Thank you for your continuous support towards InterContinental Jakarta MidPlaza and sharing your staying experience recently.

We are delighted to hear that you were extremely satisfied with our facilities and the service provided by our employees.

Thank you for your compliments over our friendly and professional colleagues.

Rest assured we will share your comments with the team and ensure that those employees involved will get the recognition they deserve. Our hotel team delivers their best service to meet our guest expectation and we are very happy that you have experienced this perfectly.

We look forward to welcoming you again in InterContinental Jakarta MidPlaza in the near future.

Best regards,

Customer Care
InterContinental Jakarta MidPlaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
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English first
Jakarta, Indonesia
2 reviews
Reviewed October 3, 2013

The staff is so great, they really friendly, professional and helpful, we received outstanding service..We stay in bridal suite, the suite is soo amazing, the size of this room is so big. me and my husband really enjoy our stay there..The location of this hotel is strategic, near a lot of sightseeing and big shopping mall..the spa also really good..we have absolutely have no complaints..I really recommend this hotel, with the easy access and very delicious food (rasa restaurant and scusa restaurant), this is simply outstanding hotel..

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadya Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this review, October 7, 2013
Dear Nadya Z,

Congratulations on your wedding and thank you for sharing your staying experience in InterContinental Jakarta MidPlaza.
We are glad that you find the bridal suite, location, spa and food to your liking. Most of all that you have enjoyed your stay.
Thank you for your compliments over the outstanding service from our colleagues.

We look forward to welcoming you again in the near future.

Best regards,
Customer Care
InterContinental Jakarta MidPlaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 27, 2013

Ok seriously. I've been to the Intercontinental in Manila, and this one far outstrips in terms of the hotel size, room quality, and most importantly, food.

Some points
- The lounge food is great on most days, and excellent on some. Free pork ribs! Imagine. And they cook it really well.
- Breakfast has 2 options. The one on the top floor is less known, try that. It's got a slightly better view, more lighting, and generally decent food.
- Rooms are great, though the view is not
- Staff is quite nice and hospitable, and everyone speaks English
- Internet is fantastic.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shitijnigam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this review, October 2, 2013
Dear shitijnigam,

Thank you for choosing InterContinental Jakarta MidPlaza as your accommodation during your business trip in May 2013.
We are delighted that you find the hotel size, room quality and our food to your liking.
Thank you for your compliments over our hospitable staff and the internet.

We look forward to welcoming you back in InterContinental Jakarta MidPlaza on your next visit to Jakarta.

Best regards,

Customer Care
InterContinental Jakarta MidPlaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
64 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 27, 2013

Stayed 3 night for business conference in the hotel, the room in the hotel just a good size for one person stay and bathroom not the largest and comfortable I seen, however I do love the bidet installed at each toilet seat though. Location is good easy access to difference part of city and not too far from night live activity.

Went to Spa upon check out and it's a good experience with good choice of aroma herbal massage and follow by warm bath, should try it out if you stay there next.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yoong w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this review, October 1, 2013
Dear yoong w,

Thank you for choosing InterContinental Jakarta MidPlaza as your accommodation during your recent business trip.

We are delighted that you find the bidet, hotel location and spa experience to your liking.

Once again, thank you for sharing your feedback and we look forward to welcoming you back on your next visit to Jakarta.

Best regards,
Customer Care
InterContinental Jakarta MidPlaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
130 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed September 25, 2013

I had a short business stay in Jakarta. Everything at Intercontinental went very well. The staff in all departments were professional, friendly, and knowledgable. I have absolutely no complaints after a 3-day stay. We received great service in the lounge, restaurants, and at the front desk. I recommend as the location and service are all great.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jchanlifat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this review, October 1, 2013
Dear jchanlifat,

Thank you for your recent stay and sharing your staying experience at InterContinental Jakarta MidPlaza.

We are delighted that you find overall service to your liking and thank you for your compliments over our professional, friendly and knowledgable staff.

We look forward to welcoming you back in the near future.

Best regards,
Customer Care
InterContinental Jakarta MidPlaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
231 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed September 24, 2013

Have not visited hotel for more than 6 yrs, so was happy to visit it recently. Rooms are comfortable, breakfast spread and restaurant ambience was good. Can see restaurant staff working hard to meet customers expectations, so even if there were some small issues, was happy to forgive them.

Spa was as good as I remember. Worth a visit during a business trip in Jakarta.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csh68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this review, September 27, 2013
Dear csh68,

Thank you for choosing InterContinental Jakarta MidPlaza as your accommodation during your business trip in August 2013.
We are glad that you find the room, breakfast spread, restaurant ambience and our Spa to your liking.
Thank you for your compliments over the service from the restaurant staff to meet costumers expectation.

We look forward to welcoming you back in InterContinental Jakarta MidPlaza on your next visit to Jakarta.

Best regards,

Customer Care
InterContinental Jakarta MidPlaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 16, 2013

I stayed for one night on the 4th floor. I have to say your services are very prompt. Car park service for registering police number was fast, and when I asked spa front desk to email me membership details, the email was received in less than 1 hour... even in early morning!

The room was good, too bad I didn't enjoy your pillow options. One thing that needs improvement is the buffet choices.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miranti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this review, September 22, 2013
Dear Miranti G,

Thank you for your recent stay and sharing your staying experience in InterContinental Jakarta MidPlaza.
We are delighted that you find our service and room to your liking.
In regards to the buffet choices, thank you for your constructive feedback and for sure we will put this into our considerations to improve the variety in the future.

We hope you have the opportunity to try one of our pillow selection on your return visit to InterContinental Jakarta MidPlaza.
Once again, thank you for your feedback and we look forward to welcoming you again in the near future.

Best regards,

Customer Care
InterContinental Jakarta MidPlaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AYANA Midplaza JAKARTA

Property: AYANA Midplaza JAKARTA
Address: Jl. Jendral Sudirman Kav. 10-11, Jakarta 10220, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Romantic Hotel in Jakarta
#16 Business Hotel in Jakarta
#27 Spa Hotel in Jakarta
#38 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — AYANA Midplaza JAKARTA 5*
Number of rooms: 366
Official Description (provided by the hotel):
This 5-star luxury hotel is strategically located in the heart of Jakarta's business and commercial district in the Sudirman and Thamrin area. It is convenient to shopping malls such as Plaza Indonesia and other attractions in the city centre. The hotel lends itself to corporate events, conferences and weddings with an extensive array of meeting facilities, complemented by elegant guest rooms and stylish restaurants. InterContinental Jakarta also offers a luxury spa and modern fitness centre. ... more   less 
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Also Known As:
Intercontinental Jakarta Midplaza Hotel Jakarta

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