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Reviewed October 22, 2012

it was my 4th times staying in this beautiful hotel. I always feel comfortable in this hotel.
Fast check in
Housekeeping staffs in this hotel always make fast responses
Your privacy is prioritized by this hotel

Breakfast :
Very good croissants, you could find wholewheat croissants,
various kind of raw honey,
dim sum was very ok

Date of stay: October 2012
  • Trip type: Traveled on business
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Thank Junsurya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this reviewResponded October 28, 2012

Dear Junsurya,

Thank you very much for the positive feedback and your continuous patronage towards InterContinental Jakarta MidPlaza.

We are glad that the breakfast was to your liking and you also had a comfortable stay. Most of all, thank you for your compliments over our attentive Housekeeping team.

We hope to see you again in the not too distant future.

Best regards,

Customer Care
InterContinental Jakarta MidPlaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2012

I have stayed twice in this hotel, and is one of the best hotels Ive ever been. The basics: Great Rooms, great bed, working internet cable and wifi, great food, good location.
Depending on the traffic that is simply horrible it will take you average 1 hour from the airport, the surroundings has not much to see if you want to do a short walk. There is a starbucks half block away and a shopping mall close, but bassically your are in the middle of the financial district so there isnt much going on. But if your working, you dont need to go out, cause you have it all inside .The gym is completely good for any need, machines are new and have a great view, also with a clean and working sauna and steam room. The spa is also great and I dont think too pricy considering that you are inside an Intercontinental. I got a greta rate for executive floor that I recomend, and had breakasta at the top floor, wich is good but with a small range of options, still pretty good and nice cause is not crowded. One morning I went to Java for the buffet breafast and I was dissapointed, is crowded, the service is not nice, maybe because is too crowded people are running so they are not that nice and the food even if it has a greater range of options is very different (in a bad way) compared with last year, this year was not good at all, I better stay at the executive loung for breakfast.

Date of stay: October 2012
  • Trip type: Traveled on business
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    • Cleanliness
    • Service
1  Thank JibberChile
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this reviewResponded October 28, 2012

Dear JibberChile,

Thank you very much for providing us with your feedback and your continuous patronage towards our hotel.

It is certainly one of our hotel strength that the hotel is conveniently located within the pulse of the city’s thriving central business, commercial district.

We are very happy to receive your compliments over the rooms and SPA InterContinental.

We sincerely apologise for the shortfall of service you experience in regards to having breakfast in Java Restaurant. We had forwarded your comments to our culinary team in regards to the breakfast variety as they strives to give the best to our guests to improve the variety of food.

Once again, thank you for taking the time on letting us know your feedback and we look forward to welcoming you again on your next visit to Jakarta.

Best regards,

Customer Care
InterContinental Jakarta MidPlaza

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Reviewed October 20, 2012 via mobile

No wonder the rates are so cheap compared with the other 5 star establishments in Jakarta. This place reminds me of the early 2000's as it sure feels that way. Time for an upgrade mr el cheapo-nental.

Date of stay: May 2012
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5  Thank YewMing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this reviewResponded October 28, 2012

Dear YewMing,

Thank you for taking the time and letting us know your feedback.

We would like to take this opportunity to share with you the hotel’s current refurbishment updates. We are delighted to inform you that as part of our ongoing efforts to update and refresh the guest rooms and meeting rooms, the hotel had undergone room refurbishment on some floors of the hotel and meeting rooms in Lower Ground level and Mezzanine level. In addition to that we are planning a renovation in our Java Restaurant and Pool area starting 1st quarter 2013.

We believe that Jakarta is a dynamic city that continues to evolve and it is vital for us to keep abreast with all the changes that are going on around us.

Once again, we appreciate you taking the time to share your feedback with us and we hope that we will have the opportunity to welcoming you back in the near future.

Best regards,

Customer Care
InterContinental Jakarta MidPlaza

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Reviewed October 18, 2012

My stay at the InterContinental Jakarta MidPlaza was very pleasant with no issues. All the staff were quite helpful and very accommodating. Unfortunately, I forgot my laptop in my room when I checked out. I was at the airport, ready to board my plane for another country, when I realized my laptop was missing. I quickly called the hotel and asked them to retrieve my laptop and DHL it to me in the next country. The whole process encompassed one week, due to DHL not delivering laptops with batteries, unless there is a special letter from the computer company. The InterContinental Jakarta MidPlaza continued to communicate with me daily as to the progress of my laptop's delivery. The entire concierge staff was courteous and "went the extra (thousands of) miles" for me. I will happily stay there again.

Date of stay: October 2012
  • Trip type: Traveled on business
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1  Thank Rebecca W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this reviewResponded October 18, 2012

Dear Rebecca W,
Thank you very much for providing us with your positive feedback. We are glad that you had enjoyed your stay and found our staff helpful and very accommodating.

We had shared your comments to our staff and on behalf of our staff we would like to thank you for the recognition as well as the compliments given to our staff.

We look forward to welcoming you back in the near future.

Best regards,

Customer Care
InterContinental Jakarta MidPlaza

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Reviewed October 5, 2012 via mobile

Well trained very helpful staff. Modern faculties. Comfortable room. Nothing really I could fault the hotel on.

Staffing business centre very good and concierge knew his city very well when assisting with dinner reservations.

Date of stay: October 2012
    • Value
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    • Rooms
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1  Thank SYDNEY_TRAVELS2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this reviewResponded October 9, 2012

Dear SYDNEY_TRAVELS2012,

Thank you for your recent stay at InterContinental Jakarta MidPlaza.

We are delighted to hear that our staff and facilities to your liking.

At InterContinental Jakarta MidPlaza we would like to ensure that our guests has a memorable and authentic experience, where our Concierge team plays a big role to this.

On your next visit, they will be ready to share their local insights for choosing the best store for you to purchase gifts or arranging private visits to Jakarta’s cultural sights.

We look forward to welcoming you back at InterContinental Jakarta MidPlaza.

Best regards,

Customer Care
InterContinental Jakarta MidPlaza

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