Mushroom soup that was ordered from room service for supper caused food poisoning. It was the last thing I ate around 1am and approximately 4 hours later nausea woke me up. I drank water and 10mins later it all came up including remnants of mushroom soup.... My travel partner and I shared food the whole of last night except supper where she skipped on my soup; and she is not ill at all. I was unable to keep in any food or liquids, not even water; vomitting and purging until I saw a doctor and took prescribed medication.
The Assistant manager understood what I was saying but politely stated there was no real proof / evidence to which I said simple deduction brings us to that conclusion.
As a result of this food poisoning We have had to burn return flight tickets as we were meant to check out today, we have no choice but to spend another night here and buy new return airfare etc.
My travel partner is a SPG Member and has written to the GM of Keraton and will copy SPG Customer Service. An otherwise impeccable stay here as been marred by this event. Understandably, these things happen but it's an expensive inconvenience which should be remedied.
We hope that this will be handled with compassion when considering the additional room charge we are having to pay.
Will update tripadvisor accordingly.
- Official Description (provided by the hotel):
- The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more less
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