We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Palatial sanctuary in a chaotic megalopolis”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Keraton at The Plaza, a Luxury Collection Hotel
Ranked #9 of 463 Hotels in Jakarta
Certificate of Excellence
Sacramento, California
Level 5 Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Palatial sanctuary in a chaotic megalopolis”
Reviewed January 11, 2014

I agree with most of the reviewers that the Keraton at the Plaza (referring to Plaza Indonesia, a high-end shopping mall adjacent to the hotel) is probably one of the best luxurious hotels in Jakarta. Spacious room with great coffee and tea selection, neat lighting and automated window shutter, high tech toilet (albeit a lesser "American Standard", not "Toto") and plenty of bathroom amenities. We stayed in their corner suite with expansive views of the sprawling metropolis, including its "kampung" (slum areas with open sewage canals) clearly visible from our 15th floor room. Which brings us to three disappointing negatives: 1. as aforementioned by several reviewers (without direct response to the issue by the management!), there is a persistent sewer smell in the bathroom that seems to penetrate most high rise buildings in Indonesia - but clearly a problem that can be addressed especially in a 5-star property such as this, 2. the decor is somewhat stark minimalism and rather "cold", but what is more disturbing is the quality of the craftmanship for a hotel this young to already reflect wear and tear; personalized stationery is a nice touch, however again its quality is below average, 3. the designers certainly were not concerned about older guests as the choice of material in the bathroom (consistent with the interior theme) makes for a scary time to take a bath - very slippery with hard edges (although I admit it's quite visually stunning ...). Overall, if you truly enjoy privacy and do not care for a "big hotel chain" feel, and value its central location, you would be happy here. While we find the Keraton is a cut above the aging Mandarin Oriental and Shangri-La, we believe the Ritz-Carlton (there are two: we stayed at Mega Kuningan, but look forward to staying at the Pacific Place), and quite possibly the future St Regis (due 2016) are superlative in quality and service to the Keraton.

Room Tip: Rooms can be quite hot due to the floor-to-ceiling and wall-to-wall surround glass. Fortunately most...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NigellaCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review, January 15, 2014
Dear NigellaCB

Thank you for your feedback on your recent stay. I am dlighted that overall you had an enjoyable stay with us.

I apprecaite the feedback that you have provided and we will certianly look into the areas that you have provied us comment on to understand how we can imporve the expereicne for future guests.

We look forward to welcoming you back to the hotel when you return to Jakarta.

Thank you

Giles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

501 reviews from our community

Traveler rating
    362
    98
    22
    11
    8
See reviews for
89
70
31
237
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Swedish first
  • Any
English first
Canada
Level 4 Contributor
45 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 5, 2014

Pros:

1. Beautiful Rooms with great views
2. Bathroom and Washroom .... amazing
3. Did i mention the great views and the floor to ceiling windows
4. personalized business stationary upon your arrival
5. Fantastic service and response
6. Great food.
7. Great location
8. Great gym
9. The concierge and butler service are very helpful, and are willing to conduct minor errands for you (they fetched diapers for us in the middle of the night, and offered to mail to us some shopping that we could not pick up as it was not ready yet).

Cons:

1. The swimming pool temperature was extremely cold, not enjoyable unless you were born in Sweden and cold water swimming. And hotel guests are not allowed to use the outdoor pool as that is for residents.

Keep up the good work, and please warm up your pool for my next visit.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kinoby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review, January 6, 2014
Dear kinoby

Thank you for your feedback on your recent stay. I am delighted that you had such an enjoyable visit and that the team looked after you so well.

Please let me know when you plan on returning and I will be delighted to assit you with your booking.

Thank you

Giles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
89 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 1, 2014

Keraton is definitely the best luxury hotel in Jakarta that is located right in city centre, next to various shopping malls, cinemas, restaurants,etc. I have been coming back for couple of time for short visit and each time they never disappoint me and my family. What I love most other than its location in my favourite mall, is its no check out time policy. I could stay in the room up to 11.59 pm, if I wish too without extra charga. Where else can you get such an excellent service?

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review, January 6, 2014
Dear FennyG77

Thank you for your feedbakc on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us and that you enjoyed 'Your Own Time' where you could check out as late as you wish with no extra charge.

We look forward to welcoming you back to the hotel again soon.

Thank you

Giles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 5 Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 30, 2013

I recently stayed at this hotel for two nights in Jakarta. If I could rate this 7 stars, I would. This hotel is discreet, hidden, and the best address in Jakarta. What I like about the Luxury Collection hotels in larger cities is that in general they do not keep expansive lounges, multiple restaurants, and large recreational areas. Instead they focus on the rooms and service which are hard to match. The Keraton at The Plaza is no exception. It has one lounge bar which is beautifully decorated, one restaurant which is exceptional, and a small pool and workout area which is more than adequate. However it is the rooms that put this hotel in another league. I had a junior suite and the room is by far the best equipped and designed room I have ever stayed in. It had full expansive views of the city, was furnished with state of the art modern furniture, had one of the best lighting systems I have ever experienced, and probably the nicest bathroom I have experienced to date. I did not want to leave my shower. The attached pictures do not do the room justice. The design and fittings of this hotel are some of the best I have ever seen. Lastly, the staff are exceptional and cater to your every needs and more. Lauren, the front desk manager made sure the hotel took care of my restaurant, spa, and bookings and arranged all my transportation. The room even had stationery printed with my name on it when I arrived. Additionally, it is connected to the Plaza Indonesia, which is the best mall and shopping center in town which also has some great restaurants. People say that Jakarta is a tough city but between the Keraton Plaza hotel and the Plaza Indonesia mall, I had an amazing two days there. The hotel is no bargain by Asian standards but it is still great value. There are many other 5 star hotels in Jakarta that are similarly priced and do not offer half of what the Keraton at The Plaza offers. Leaving this hotel was very tough. If I am back in Jakarta, this hotel is where I will be staying. Note: I recommend electing the hotel BMW’s for airport transfers. Given the Jakarta traffic, you will not be disappointed.

Room Tip: Elect the junior suite or higher. The views of the city are magnificent
See more room tips
  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sfasiantraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review, January 1, 2014
Dear sf_asiantraveller

Thank you for your feedback on your recent stay. I am delighted to hear that you enjoyed the room, shower and the service so much. It is rewarding for the team to receive this feedback.

It is very pleasing to hear that Lauren and the team took care of your needs and i will certianly be passing this feedback on to them.

Please let me know when you return to Jakarta and I will be delighted to assist you with your booking.

Thank you

Giles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
Level 5 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 22, 2013

Based on my experiences, staying in a hotel of the Luxury Collection Hotel chain is always a good choice. I was glad to choose this pretty new hotel during my stay in Jakarta recently. It has a very good location downtown, central of Jakarta. The hotel is connected to the prestigious shopping centre and entertainment complex. I was over the moon when I saw my room. It was spacious with high ceiling and nice decorations. You feel more like in your own bed-room rather than in a hotel-room. The hotel front office and concierge staff were all very friendly and helpful. Keraton is a Javanese word, it means Palace. This hotel deserves its name! Highly recommended.

Room Tip: Higher floor is better.
See more room tips
  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rency Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review, January 1, 2014
Dear Rency Z

Thank you for your feedback on your recent stay with us. i am delighted to hear that you enjoyed the room and it did indeed feel like you were styasing in your own Palace.

Please let me know when you plan to return and I will be delighted to assit you with your booking.

Thank you

Giles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2013

The hotel is absolutely amazing. Genuine friendly staff which is uncomparable in city hotels. The rooms are spacious and with good view on smogged Jakarta. The bathroom comes with douche and bath. Next to hotel there is a shopping mall.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank German_Herman100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review, December 11, 2013
Dear German_Herman100

Thank you for your feedback on your recent stay with us.

I am delighted that you enjoyed your stay and that you found the staff genuniely caring for you, this feedback is very rewarding to hear.

Please let me know when you return to Jakarta and I will be delighted to assit you with your booking.

Thank you

Giles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jakarta
Level 4 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 24, 2013

the best location for our 2 years old daughter since she loves P.I Miniapolis.

everything you would expect from a Luxury Collection hotel (more & less)

more:
- one of the best hotel gym, if not the best, that I've ever tried (city hotel)
- service & genuine smiles from the staffs is second to none for a hotel in Jakarta
- extra touches, like putting on my favorite music genre & adjusting the room temp to my preference, extra Nespresso pods & TWG tea-bags for our favorite hot beverages.
- I stayed in a few St.Regis hotels & resorts but none of them gave personal touches as detailed as this hotel.

less:
- sewer smell from the toilet that just wouldn't go away, nothing too strong but certainly not what you would expect from this hotel

Ms. Lauren Holly - Front Office Manager
very commendable for her hospitality. She greeted us on check-in & gave our daughter a teddy bear on check-out (she wanted to give earlier but our room had the don't disturb light turned on most of the time)

small confusion regarding the booking but was quickly solved

requested a few extras to surprise my wife because this was to celebrate our wedding anniversary & they did everything & more, by adding rose petals in the bathtub & room floor

truly satisfied & 100% will return. From now on, this hotel might even be our no.1 choice for anniversary sleep over.

Room Tip: "enhanced" rooms have better views because they are not obstructed by the Plaza office bui...
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stefanus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review, November 26, 2013
Dear PoHib

Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay and you apprecaited the extra touches that we offer to all of our guests to make the stay as personal as possible.

I will certianly pass on your feedback to Lauren.

It is pleasing for the team to know that your wife enjoyed your wedding anniversary surprises and that we are now your preferred hotel in Jakarta.

Please let me know when you plan on retunring and I will be delighted to assit you with your booking.

Thank you

Giles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Jakarta hotels
Menteng
Hotel Indonesia Kempinski
Menteng
Grand Hyatt Jakarta
Grand Hyatt Jakarta
#27 of 463 in Jakarta
1,050 reviews
Menteng
Pullman Jakarta Indonesia
Show Prices
Show Prices
Show Prices
Menteng
The Hermitage Jakarta
The Hermitage Jakarta
#6 of 463 in Jakarta
338 reviews
Raffles Jakarta
#1 of 463 in Jakarta
486 reviews
Show Prices
Show Prices
Show Prices

Been to Keraton at The Plaza, a Luxury Collection Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Keraton at The Plaza, a Luxury Collection Hotel

Property: Keraton at The Plaza, a Luxury Collection Hotel
Address: Kav. 15 Jl. MH. Thamrin, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #9 of 463 Hotels in Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel 5*
Number of rooms: 140
Official Description (provided by the hotel):
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Booking.com, Expedia, Orbitz, Hotels.com, Asiatravel.com Holdings, Ctrip TA, Priceline, Travelocity, TripOnline SA, Cancelon, Agoda, Hotwire and Evoline ltd so you can book your Keraton at The Plaza, a Luxury Collection Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing