I agree with most of the reviewers that the Keraton at the Plaza (referring to Plaza Indonesia, a high-end shopping mall adjacent to the hotel) is probably one of the best luxurious hotels in Jakarta. Spacious room with great coffee and tea selection, neat lighting and automated window shutter, high tech toilet (albeit a lesser "American Standard", not "Toto") and plenty of bathroom amenities. We stayed in their corner suite with expansive views of the sprawling metropolis, including its "kampung" (slum areas with open sewage canals) clearly visible from our 15th floor room. Which brings us to three disappointing negatives: 1. as aforementioned by several reviewers (without direct response to the issue by the management!), there is a persistent sewer smell in the bathroom that seems to penetrate most high rise buildings in Indonesia - but clearly a problem that can be addressed especially in a 5-star property such as this, 2. the decor is somewhat stark minimalism and rather "cold", but what is more disturbing is the quality of the craftmanship for a hotel this young to already reflect wear and tear; personalized stationery is a nice touch, however again its quality is below average, 3. the designers certainly were not concerned about older guests as the choice of material in the bathroom (consistent with the interior theme) makes for a scary time to take a bath - very slippery with hard edges (although I admit it's quite visually stunning ...). Overall, if you truly enjoy privacy and do not care for a "big hotel chain" feel, and value its central location, you would be happy here. While we find the Keraton is a cut above the aging Mandarin Oriental and Shangri-La, we believe the Ritz-Carlton (there are two: we stayed at Mega Kuningan, but look forward to staying at the Pacific Place), and quite possibly the future St Regis (due 2016) are superlative in quality and service to the Keraton.
- Official Description (provided by the hotel):
- The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more less
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