I recently stayed at the Keraton, and I have to say, I loved my stay, with only one exception, that did disappoint me considering the quality of everything else.
Firstly the positives... The service was second to none! I help like a VIP from the moment I arrived, until I left a couple of days later! The location is brilliant to access restaurants and shops, as it is connected to Plaza Indonesia.
The rooms are magnificent, and even when I had a little leak from my A/C in the roof, it was fixed within 30 mins. The bathrooms in even their base level rooms need to be seen to be believed!
The only thing that stopped me rating this hotel a 5, was the pool area. For a hotel of this quality (and price!), the pool area is an embarrassment. I saw 4 different guests walk in, and scoff and walk out in the 30 mins I was there. The pool is shallow and indoors. It is also facing the restaurant as you enter the pool, so those eating breakfast can watch you start your swim. The pool was ice cold too! The final piece of disappointment came when I saw the 'residents' pools, they looked amazing.
I've stayed at the Kempinski which is located just across the road a few times, and Keraton beats this hotel in terms of service and room quality (and that is an achievement), but the pool (including a bar) and gym and much much better. If there was any way for guests to use the residents pool, this review might have been a lot better!
Will I stay there again, I'm sure I will, but I'll miss my morning swims, as swimming at the Keraton is not pleasurable at all.
- Official Description (provided by the hotel):
- The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more less
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