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“Most annoying restaurant in Jakarta” 1 of 5 bubbles
Review of Union Plaza Senayan

Union Plaza Senayan
Ranked #101 of 7,648 Restaurants in Jakarta
Cuisines: American, European, Asian
More restaurant details
Restaurant details
Good for: Large groups, Special occasions, Bar scene
Dining options: Dinner, Late Night, Brunch, Lunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Validated Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Jakarta, Indonesia
1 review
“Most annoying restaurant in Jakarta”
1 of 5 bubbles Reviewed March 13, 2013

Recently went to this restaurant after booking 2 days in advance, 6 people on a special occasion. When we arrived at 7,00 we were told we only had the table until 9,00 - if we knew that before we would not have booked but nothing was said until we arrived.

The restaurant was busy, like being on a crowded tube train - awful, can hardly hear each other!

Service was terrible - after 15 minutes of our time allocation still no drinks order. We decided to book another restaurant, and left - when we pointed out how annoying their booking policy was the staff could not have cared less!

Avoid avoid avoid this greedy restaurant which treats its customers with contempt!

We found another excellent restaurant and spent much time and budget there!

  • Visited March 2013
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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335 reviews from our community

Visitor rating
    73
    130
    80
    22
    30
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
62 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Smoke free please?”
4 of 5 bubbles Reviewed March 7, 2013 via mobile

The place has fantastic atmosphere, food is great, a good selections of drinks too. Only thing I don't like there is the poor air ventilation. Although inside of the place is separated into smoking and non-smoking, due to the poor air ventilation, I can't stand the smoke.

    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Fera F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Poor service, arrogant receptionist.”
1 of 5 bubbles Reviewed March 3, 2013

The greeting from receptionist was cold. I went there to buy some cakes for to go around 11 am so its not crowded at that time. When I ask the waitress about the cake, the waitress reply by walking away from me, they reluctant to answer my question. The waitress aren't busy they just standing , watching visitor and talk to each other. If this place keep that waitress, no wonder this place will closed soon because the waitress are so rude, lazy, arrogant. I will not came back to this place again.

    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank Htodnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“the best red velvet”
3 of 5 bubbles Reviewed March 3, 2013 via mobile

i think they have the best red velvet cake that i rver tried.. but for other dishes,its like very ordinary and nothing special..

ambiance very good but it sooo cold there...... but the service also not as good as i expected,mayne because they are very busy...

    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank anakbiru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
59 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Nice Cafe with Average Food and Poor Service, Unattentive Staff”
2 of 5 bubbles Reviewed February 17, 2013

I decided to visit this cafe for being a cafe that many people talk about. The location is great; inside Sogo Department Store in Plaza Senayan shopping mall. The first impression of the ambiance and atmosphere is being nice, cozy, and laid-back. But the greeting from the receptionist was cold. And the worse part was that the visitors are allowed only two hours (or less, if one does not have a reservation) to dine in there. So, the feeling of laid-back was gone instantly, thinking that we had to 'manage' our melas there so that we could finish it in the time given. *sigh*

The waiters are not less arrogant than the receptionist. They were reluctant to come to the our table, they had to be called so that we could make some order. And let me tell you, these waiters were not busy, they were just standing, watching some other visitors and talked to each other.

The speed of the food and drinks coming to the table was reasonable. The food and beverage options are pretty interesting. Some of them are just ordinary, like buffalo chicken wings, onion soup but there are menu with a twist, too, such as burger with truffle oil, pasta with wild mushrooms. The taste is acceptable, but not to die for.

The tables were crammed to get maximum number of customers. It feels kind a crowded. It is a pity, because the ambiance created from the decor is stressing a cozy and relax atmosphere but it is hardly felt for being too crowded and the limited dining time allowance. It is quite hard to walk in there, too for the chairs are too closed to each other creating a narrow alley.

As a place to see and be seen? Definitely! Just be warned of the service and keep watching your time.

  • Visited February 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Noisette-May
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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