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“Caring Hotel”

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Pullman Jakarta Central Park
Ranked #23 of 459 Hotels in Jakarta
Certificate of Excellence
Singapore, Singapore
1 review
“Caring Hotel”
5 of 5 bubbles Reviewed August 20, 2014

Friendly and caring Staff, my deepest appreciation to the check in staff at the executive lounge who took the extra mile to accommodate my needs when I was suffering from a bad back during last trip on14th Aug . Many Thanks also to Ria and Andres !

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com

Helpful?
Thank BM_Toh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, August 22, 2014
Dear Mr BM_Toh,

Warmest greetings from Pullman Jakarta Central Park.

Thank you very much for sharing the elements of your recent experience at our Hotel on Trip Advisor.

We are pleased to see that the service level of our associates has exceeded your expectation.

We have taken good note of your kind remarks for our colleagues, Ms Ria and Mr Andreas. We will be sharing your feedback with all of our team, which will, un-doubtfully, generates then further satisfaction by providing the best of service to all our guests.

Once again thank you very much for sharing your experience with us.

We are looking forward to having the pleasure of welcoming you again to Pullman Jakarta Central Park in the near future.
Yours sincerely,

Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,812 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Cleveland, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 20, 2014

This was my second time in Jakarta and this hotel has a great location. It's right next to a mall that has a lot of different restaurants. There is also a very nice courtyard out front with patio type restaurants and coffee shops. The mall is 5 or 6 stories and has everything you could imagine. The hotel is very chic and the staff bend over backwards for you. I arrived after midnight on a Saturday night and even though the bar was closed they still managed to supply me with some beers on the patio. The room was very clean and the beds are comfortable. There is also a very nice pool 12 floors up from the lobby. Highly recommend this hotel to anyone looking to relax or go bar hopping as there are also many bars near the hotel. I had the buffet in the restaurant in the hotel on Sunday night and this was also very good.

  • Stayed August 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank GoPhillyFlyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, August 25, 2014
Dear GoPhillyFlyers,

Warmest greetings from Pullman Jakarta Central Park.

Thank you very much for sharing the elements of your recent experience at our Hotel on Trip Advisor.

We are pleased to see that, our Hotel design and facilities as well as the service level of our associates have exceeded your expectation. We are also delighted to see that the buffet quality at our Collage restaurant and our strategic location have contributed to your satisfaction.

Once again thank you very much for sharing your experience with us.

We are looking forward to having the pleasure of welcoming you again to Pullman Jakarta Central Park in the near future.

Yours sincerely,

Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
164 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 bubbles Reviewed August 19, 2014

I stayed during the hari raya holiday, the occupancy at that time was quite high, The reception however was kind enough to get me a room with a nice view to the park, which i appreciated a lot.
It was a deluxe room 926 ( if i am not wrong ), we got us a welcome fruit.

Since this is not the first time i stayed at this hotel, so the only difference from my last stayed was the coffee pod machine, which was something new.
Other than that actually no big surprise. i already aware of the design of the room, bathroom layout, etc.

But this time, i came with my one year old boy, who love the holographic display ants in front of the lifts, which i found a lovely nice touch of arts.

However we were not offered a welcome drink, which i noticed, this hotel did not serve for every body check in on the lobby, i believed only applied to the 12th floor check in lounge.

We tried the pool now, it was windy, and lovely surrounding, but for the dinning option, we choose more to the central park mall compare to the hotel, which offer more varieties.

But for the food quality in collage restaurant, i have no doubt again, since i had several dinner in that place already, quality and price wise is not an issue, you got the quality for the price you pay.

For guest that drive a car, you can park direct at the 4th & 5th floor, the entrance is just after the lobby, then go up in the circle to the parking building. Ask of the security officer who guard the premise told them that you are the guest to the hotel, and please do register your car, for late arrival, just in case, because they will have a list of record of the car who belong to the hotel guest.

Room Tip: Ask for the room facing the garden / central park mall.
See more room tips
  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank The J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, August 21, 2014
Dear The J,

Warmest greetings from Pullman Jakarta Central Park.

Thank you very much for sharing the elements of your recent experience at our Hotel on Trip Advisor.

It is a great pleasure to learn that our Hotel design and the service level of our colleagues have exceeded your expectation. We are also delighted to see that our facilities and Food quality at our Collage restaurant as well as our strategic location have contributed to your satisfaction.

Once again thank you very much for sharing your experience with us.

We are looking forward to having the pleasure of welcoming you again to Pullman Jakarta Central Park in the near future.


Yours sincerely,

Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed August 19, 2014

When we checked in, they offered us an upgrade, which was great. We had a large room with "living room" and "bedroom". Just next door is a huge shopping mall with everything you could possibly need. The only downside was that the bathtub water was brownish when we wanted to use it. We called the reception and they fixed it. It was all new back then, so maybe this bathtub was never used before. But for the price you pay, you get a good five star hotel.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Italian7929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, August 20, 2014
Dear Italian7929,

Warmest greetings from Pullman Jakarta Central Park.

Thank you very much for sharing the elements of your recent experience at our Hotel on Trip Advisor.

We are delighted to see that our room as well as strategic location have contributed to your satisfaction.

We have taken careful note of your remark regarding the water quality in the room. Please allow me to express my sincerest apologies. Please rest assured that we have immediately evaluated those issues with our Chief Engineer for necessary follow up and immediate improvement

Once again thank you very much for sharing your experience with us.

We are looking forward to having the pleasure of welcoming you again to Pullman Jakarta Central Park in the near future.
Yours sincerely,

Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
267 reviews
236 hotel reviews
common_n_hotel_reviews_1bd8 580 helpful votes
5 of 5 bubbles Reviewed August 17, 2014

This was my first trip to Jakarta. And I consulted my business associate as to where to stay for our short two nights stay? She recommended this Hotel, being close proximity to the new Central Park Shopping Mall. I would happily say she was right on.

Check in was prompt and very courteous, being offered welcome drinks at the nearby lounge. Our requested room was on the 9th floor (12th being the highest) and our room faces the Tribeca restaurant area - nice views both day and night and very quiet for sleeping.

The room was a little tight for a Deluxe Twin but it was adequate for a short stay I would stay. The beds were very comfy but pillows a little too flat (as with most Hotels we have been to). The trick is to place a bath towel underneath the pillows and it suited us just fine. On the beds, however, there were two gigantic pillows, somewhat useless to us, so it was quite strange indeed!

The TV has many English channels, including Singapore's very own, Channel NewsAsia. There were also two bottles of free mineral waters in the room, kettle, coffee maker, ironing board, safe, minibar etc. The hotel's outdoor swimming was also a nice size and length (25m long) and I had it all to myself at 7am - bliss after a tiring business trip!

Like most have mentioned, the bathroom was in a weird position but we were totalling fine with it, it probably helps to block out some corridor noises - smart move! And the one and only chair in the room was so very comfy ... good for either reading or resting.

For business or leisure travellers alike, the Hotel's close proximity to two large shopping malls is simply great and a blessing if you are like us, short of time - next door Central Park food court has the best pork satay while Taman Anggrek Mall (a 10 mins walk) food court has the best Nasi Padang (Indo curry rice with meat and vegetables!) we tasted in this trip.

If these malls were still not enough, a 20 minutes taxi ride with no jam will bring you to both Grand Indonesia and Plaza Indonesia Malls for even more shopping. Loved the supermarket below the Seibu Departmental store in the Grand Indonesia Mall - much better than Carrefour in the Central Park.

The only gripes of staying here -
1. breakfasts is too costly and were not included in our rates
2. only 4 lifts to serve so many rooms and guests, long waiting time sometimes.
3. room cleaning not done even at 1pm during our stay
4. Only one toothbrush set for a Twin room?
5. like most Hotels, pillows offered were too soft - provides no neck support.

After a wonderful two nights stay, we took a Blue Bird taxi (go down the slope to hire one if Bellboys were too busy) for the 25 mins journey to the Airport (no jams on a Monday morning, 8.45am). But ask to use the highway and pay the cheap toll, total taxi fare only costing us 103K rupiah.

Once at the airport, be prepared to pay 150K per person for airport tax, seems to be cheaper than the Bali Airport. And if you own Citibank Credit cards, be sure to use its free lounge, too. However, one credit card would only entitle one guest.

Enjoy what this Superb value 5 star Hotel has to offer - it was really that nice, trust me!

Room Tip: Ask for a Tribeca view, higher floor.
See more room tips
  • Stayed August 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank JChua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, August 19, 2014
Dear JChua,

Warmest greetings from Pullman Jakarta Central Park.

Thank you very much for sharing the elements of your recent experience at our Hotel on Trip Advisor.

It is a great pleasure to learn that the service level of our associates has exceeded your expectation. We are also delighted to see that the Hotel facilities and our strategic location have contributed to your satisfaction.

In regard to your comments about the breakfast package, I wish to inform you that our hotel offers a various type of packages. Also, It is optional for the room package to include breakfast or not. We always ensure we make our deals as attractive as possible to provide better value for money for our customers.

In addition, please allow me to share with you, that the Ground Floor (GF) where our main entrance and Reception are located 13 floors below the Floor 1 (the first floor where are rooms are located). This sometimes give our customers an impression that the elevators are moving utterly slow to go up and down. However, the high occupancy we experienced has also created a delay. Please accept my apology if it has somehow discomforted you

I am sorry that the service level from Housekeeping Department did not meet your expectation. Please allow me to mention that our room make-up service is until 2 pm every day. We have taken careful note of your remarks to have early room cleaning service for your future arrangement. Moreover, our room provide a complimentary Pillow Menu where guests could choose their preference from various pillow selections. This facility is offered to ensure we provide the maximum comfort for our customers. Also, the additional tooth brush is available upon request. Our Housekeeping Team would be delighted to assist you with your inquiry. We very much value you sharing your opinion on these.

Once again thank you very much for sharing your experience with us.

We are looking forward to having the pleasure of welcoming you again to Pullman Jakarta Central Park in the near future.

Yours sincerely,

Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed August 7, 2014

at first I was impressed with the lobby, quite artistic. However, when I reach my room, the layout was awkward with the small shower room in the middle. Spaces was limited but got all the basic need. staff was friendly as expected from the stars of the hotel, getting extra towel took 20 minutes though.

Restaurant was modernly designed with buffet area in the middle, price was on the up side though, same as the room's.

The only benefit for me was the location which were near the mall.

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank ammar p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, August 10, 2014
Dear ammar p,

Warmest greetings from Pullman Jakarta Central Park.
Thank you very much for sharing the elements of your recent experience at our Hotel on Trip Advisor.

We are pleased to see that the unique design of our lobby and the convenient location have contributed to your satisfaction.

In regard to your remarks about our room, we would like to inform you that our room lay out and size including out bathroom design had been set out to accord with our hotel design concept, nevertheless, we appreciate your feedback for our future improvements.

In addition, we regret to learn that you had experienced a situation where we failed to deliver our standard services. Please accept our most sincere apologies. We have shared your feedback with our Executive Housekeeper for immediate improvement.

Thank you very much for sharing your experience with us.

We are looking forward to having the pleasure of welcoming you again to Pullman Jakarta Central Park in the near future.

Yours sincerely,

Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Jakarta Central Park

Property: Pullman Jakarta Central Park
Address: Jl. Let. Jend. S. Parman Kav. 28 | Podomoro City, Jakarta 11470, Indonesia
Location: Indonesia > Java > Jakarta > Grogol Petamburan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Romantic Hotel in Jakarta
#14 Business Hotel in Jakarta
#19 Spa Hotel in Jakarta
#22 Family Hotel in Jakarta
#23 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Jakarta Central Park 5*
Number of rooms: 317
Official Description (provided by the hotel):
Occupies strategic location in the heart of vibrant west Jakarta for business and leisure traveller, Only 25 minutes from Jakarta International Airport and approximately 15 minutes to central business district. The only Pullman adjacent to award winning Shopping Mall, Central Park and only few minutes away from Taman anggrek mall and Mall Ciputra Jakarta. A Suitable venue for meetings and social events while Collage offers a contemporary design for a different dining experience. ... more   less 
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Also Known As:
Pullman Jakarta Central Park Hotel Jakarta

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