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Pullman Jakarta Central Park
Ranked #25 of 468 Hotels in Jakarta
Certificate of Excellence
Reviewed March 22, 2013

This would have to be one of the best hotels that I have stayed at. Only stayed one day/night on business in Jakarta but will definitely head there again. On the Accor program and pricing via Garuda, I was upgraded to an Executive Room with separate bedroom and even a separate guest toilet! Food at the restaurant (Collage) was very good if not outstanding. But the best part was the service - absolutely world class and truly outstanding. The Staff were extremely friendly and did everything speedily without question to make my stay very comfortable. The hotel is new and of a very high standard in all aspects - the rooms are visually stunning. Even when I departed by taxi, they handed me a contact card so that if I experienced any problems at the airport I could phone them for support. The prices were good and compared favourably with many hotels offering a MUCH lower standard. And the internet connection for the Executive floors was free and fast. Highly recommended!! And particularly, congratulations to the Staff (and the Executives who had the foresight to educate/encourage them) for wonderful, warm service. It surpassed the usual very high standard I have come to expect at Pullman Hotels.

  • Stayed: March 2013, traveled on business
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Review collected in partnership with Accorhotels.com
1  Thank seajay47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded April 2, 2013

Dear seajay47,

Greetings from Pullman Jakarta Central Park.

We are delighted to learn that our product and level of service have fulfilled your expectation and we are pleased to know that you have found our accommodation a perfect value.

On behalf our our entire family, I would like to inform you that we are glad to be off your service and we look forward to welcoming you again at our hotel.

Yours sincerely,

Fabrice Mini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,341 - 1,347 of 2,098 reviews

Reviewed March 21, 2013

RECOMMENDED: Due to nightmarish traffic, you'd be smart to pick a hotel close to your destination or risk hour long rides in stop n' go traffic.

The Pullman is a new hotel on top of a huge shopping mall with numerous types of restaurants, bars and eateries. You literally can stay on the secured grounds during your visit with all your requirements satisfied. A big + in crazy Jakarta traffic.

There are many positives to this hotel, but the ultimate decision is the bathroom.

The bathroom is a central fixture in the rooms, the shower is literally in the middle of the room surrounded by glass. There is no divided space. If you're in the room, you're in the bathroom by default.

As a single traveller this is less bothersome, but for a couple, even with a high level of intimacy, there is simply no privacy. If someone is on the shower, toliet or sink - the whole room is gonna be aware of it.

This "open bath" concept is a recent and disturbing trend amongst newer hotels and while it looks good on a story board, it fails in practice.

On to the positives, the staff is excellent and Indonesians in general are eager to please visiting foreigners. The staff spoke good English and several spoke French.

Everything in the room was functional, good work area, assortment of outlets, air con worked well and was quiet, ceilings are quite tall and airy, good lighting and floor to ceiling windows. Internet in Indoenesia is always spotty, but I had general good experience. Bedding was quite comfortable and quality sheets were used.

The actual lobby is fairly small and busy, but there are various other areas in the hotel to hold an informal business discussion. I had access to the business lounge where evening drinks and food is served. For the mgmt - the table top swivel lounge chairs are heavy to move and uncomfortable to sit at.

The outdoor rooftop pool is decent as is the fitness gym.

My room was near by to the elevator and was quiet, though as other reviewers noted the bell is very loud. Try not to get the room directly in front of the elevators.

A solid 4* experience.

  • Stayed: March 2013, traveled on business
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3  Thank roadwarrior30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded April 2, 2013

Dear roadwarrior30,

Greetings from Pullman Jakarta Central Park.

Thank you for choosing our hotel and for posting a constructive feedback of your recent stay at the TripAdvisor.

I am happy to learn that in most aspects you are gratified by our accommodation and for your information, the lay out and style of our open concept bathroom were chosen to best accord with the overall hotel’s interior design concept, which is a dynamic industrial raw and to provide guests (who do not feel commodious with its style) with an alternative, there are showers that already covered.

Once again, thank you for your review and I look forward to welcoming you again at our hotel in a not too distant future.

Yours sincerely,

Fabrice Mini
General Manager

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Reviewed March 21, 2013

This is a hotel you will either love or hate. This is not the usual 5 star hotel where you will expect opulence in decoration and furnishing. It is ultra modern and full of art pieces everywhere in the hotel, even in the room toilet.

Wifi is free and food at the restaurant was really very good. Plenty of channels on TV.

We stayed 1 night in a room with a pool view and the second night with a park view. The one with a pool view is actually facing a residential apartment right across which is too close for comfort. Had to draw the curtains otherwise felt like living in an aquarium for the viewing pleasure of the residents living just a cross. The room with the park view has excellent view of the park with other buildings and apartments in the distant which is much more relaxing to enjoy some good view and sunlight.

The rooms are nice but the bed is too high. Got to be careful of the solid wood edges around the bed. We hurt our legs and knees a few times. Nevertheless the bed was very clean and very comfortable.

The bathroom has a great rain shower enclosed in a frosted glass cubicle. The separate toilet is also enclosed by frosted glass wall and door. Don't think this type of room is suitable for family with children.

Notwithstanding, service from hotel staff were simply impeccable. The hotel is located next to 2 huge modern malls with plenty of restaurants and eateries. Shopping and dinning were really good.

Will certainly come back again the next time.

Room Tip: Chose rooms with a park view.
See more room tips
  • Stayed: March 2013, traveled as a couple
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1  Thank TJX05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded April 2, 2013

Dear TJX05,

Greetings from Pullman Jakarta Central Park.

Thank you for choosing our hotel and for sharing your experiences to the TripAdvsior readers.

We are in delight to learn that you have in most aspect taken pleasure and savored your recent stay with us and the level of service from our associates has indeed fulfilled your expectation.

The room views have its own highlights and the height of the bed has actually benefited the guests with their shopping merchandises since they could store them underneat it, however, we appreciate your thoughts on these. Moreover, our spacious Executive Suite would be a perfect alternative for family travelers.

Once again thank you for your review and your next arrival is truly awaited.

With best regards,

Fabrice Mini
General Manager

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Reviewed March 20, 2013

I loved everything about this hotel. The room was comfortable and the staff were friendly and competent. The breakfast in particular was very good. Full credit to the General Manager.

Since the General Manager reads to these reviews, I have to ask one (friendly) question ...

Why on earth do hotels (especially new ones like this) have loud bells announcing the arrival of the elevators?? If I were staying near the elevator it would drive me nuts. Surely the bells can be turned off (or at least reduced to a barely audible level).

Stayed: March 2013, traveled solo
1  Thank RTWTripping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded April 2, 2013

Dear RTWTripping,

Greetings from Pullman Jakarta Central Park.

I would like to greatly thank you for your wonderful review in Trip Advisor recounting your recent stay at our hotel.

We aim to pursue the highest level of service and we are delighted to learn that you have experienced it.

Kindly accept our apology if the elevator bell is somehow too loud for you. We are reviewing this at all floors to ensure that we set them on at a suitable sound level.

Once again thank you and I look forward to welcoming you again if your travel plan brings you back to Jakarta.

Yours sincerely,

Fabrice Mini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

The Hotel is reachable from the airport by taxi within 30 to 45 minutes. Reception and other staff are friendly and helpful. The room has a special art touch, interesting way of placemnet of furniture. Everything well done and comfortable. The annex mall is splendid for enjoying shoping or dinner without having the need to move away from the hotel area.

  • Stayed: March 2013, traveled on business
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Review collected in partnership with Accorhotels.com
1  Thank reneadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded April 2, 2013

Dear reneadvisor,

Greetings from Pullman Jakarta Central Park.

Thank you for staying with us and for sharing your thoughts to the TripAdvisor readers.

It is with great pleasure to learn that you have taken pleasure at our product, facility and the level of service from our associates. I am happy to know that our strategic location, which is adjacent to Central Park Mall
and a shorter distance to and from Soekarno-Hatta International Airport has also benefited you.

Once again thank you and I look forward to having you as one of our guests again in the near future.

Yours sincerely,

Fabrice Mini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

Very cool hotel enjoyed the stay.Rooms are very elegant
Excellent service staff to a very nice clean rooms Great view from inside the rooms varied breakfast in-room Internet is available for free.
Markets and major commercial centers feet away from the hotel.

Certainly will be chosen for the upcoming holidays.

  • Stayed: March 2013, traveled with friends
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Thank Naift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded April 2, 2013

Dear Naift,

Greetings from Pullman Jakarta Central Park.

Thank you for your candid review posted on the TripAdvisor.

It is pleasing to learn that our product and facilities has fulfilled your expectation.

We are looking forward to welcoming you again at our hotel soon.

Yours sincerely,

Fabrice Mini
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

The hotel design is sort of modernist industrial with seemingly concrete finishing on the wall and ceiling, and open piping all over the place. This was sort of humabnised by great art installations - particularly liked the magnified ants shadows moving about on the floor - don't know if its a live broadcast or filmed! The problem with this finishing is that the hotel does not provide a comfortable and welcoming environment to relax in.It's just too edgy for me!

The room I was in was dominated by a bathroom that form a sort of island in the room and a huge bed which was so high off the ground even the feet on the end of my 6ft 3in body didn't touch the floor. Worse there was nowhere comfortable in the room to relax. So down to the bar I went, but even that doesn't ooze comfort. Minibar was a little spartan, I guess to encourage you down to the main bar!

The lifts are a nightmare - hard and slow to operate - easy to miss your floor, and so slow to change floor display that you wondered if you were actually moving.

On the plus side, the conference facilities were fantastic, the conference food, breakfast and dinner were superb, and I do mean superb, and the staff brilliant, particularly Anya and Ria who were so welcoming, The staff alone would bring me back here.

I was only there for a short time so the ability to stretch you legs in the mall next door and try some non-hotel food was a bonus.

I didn't see the surroundin district except from a taxi but I gather that is the nature of Jakarta!

Well done managers for selecting such great staff and inspiring such great food! Pity about the building.

Room Tip: Not on second floor - lift is so slow you wonder if you are moving I think it accelerates the higher...
See more room tips
  • Stayed: March 2013, traveled on business
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Thank Ian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded March 17, 2013

Dear Ian T,

Greetings from Pullman Jakarta Central Park.

Thank you for choosing our hotel and for posting a review of your recent stay with us on the TripAdvisor.

I am delighted to learn that you have been impressed by our conference facilities and the level of service our associates have provided you. I have passed on the message to them and they are personally thankful and highly appreciate your comment, which we believe would motivate us higher to bring an impeccable service level to our valued guests.

Our hotel design concept is a dynamic raw industrial and the size and style of our furniture and the lay out of the rooms are set out to accord with it, including the height of the bed, which actually benefits the guests with their shopping merchandises since they are able to store them underneath plus to easily sight surroundings over the windows, however, I would like to apologize if they have discomforted you somehow.

Moreover, in regards to the elevator speed, herewith, I would like to inform you that the GF (Lobby Area) are 13 floors below the first room floor with no hotel facilities are in between, thus, the guests who are unaware of this would have an impression that they are moving utterly slow.

Once again, thank you for your review and we look forward to welcoming you back soon.

Yours sincerely,

Fabrice Mini
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Jakarta Central Park

Address: Jl. Let. Jend. S. Parman Kav. 28 | Podomoro City, Jakarta 11470, Indonesia
Location: Indonesia > Java > Jakarta > Grogol Petamburan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Romantic Hotel in Jakarta
#14 Business Hotel in Jakarta
#19 Spa Hotel in Jakarta
#22 Family Hotel in Jakarta
#24 Luxury Hotel in Jakarta
Price Range: $109 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Jakarta Central Park 5*
Number of rooms: 317
Official Description (provided by the hotel):
Occupies strategic location in the heart of vibrant west Jakarta for business and leisure traveller, Only 25 minutes from Jakarta International Airport and approximately 15 minutes to central business district. The only Pullman adjacent to award winning Shopping Mall, Central Park and only few minutes away from Taman anggrek mall and Mall Ciputra Jakarta. A Suitable venue for meetings and social events while Collage offers a contemporary design for a different dining experience. ... more   less 
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Also Known As:
Pullman Jakarta Central Park Hotel Jakarta

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