Actually, I'm a big fan of this Accor's brand. Their property in Thailand is very good, so my expectations might be a bit high, but...
- upon arrival, there was no bell boy to help with the luggage, although no other cars stopped to drop off the passengers. Ok, I could admit that they only have one bell boy and he was busy helping someone else...But at the same time there were a few staff members present (seemingly doing nothing, just standing near the porter desk), who saw us but did nothing to help (and we got A LOT of luggage). Ok, we picked up the luggage, went to the lobby - still nobody cared to help with the bags. Not a good first impression.
Later I asked the reception staff, do they have a bell boy and why there was nobody to help us, but all the answer was "No, there was always somebody, you just didn't see".
- as a Platinum A-Club member, I expected a room upgrade and a late check-out (which was essential as our flight was scheduled late). I mailed the hotel in advance to explain this. Eventually, they did receive my mail and told me that it would be done on a "high priority basis". Alright. On check-in I was told that they are fully booked, so no upgrade is available. Regarding the late check-out, they could only offer 2 hours more, because of the same reason. Ok, I totally understood that. What I didn't understand, though, is that when I went to the room and decided to check the Pullman website, there were still available rooms of every type (including the executive room that I was supposed to be upgraded to). SIncerely, I didn't care about the upgrade (the rooms are basically the same, more on that later), but I didn't like people lying to me. The young woman that checked me in was very polite and attentive, so I decided to ask her again - maybe this was just a misunderstanding. I went to reception with my laptop, showed her the booking page of Pullman's official website with available rooms, but she insisted that it is a mistake and no rooms are available. She even let me look at the hotel's reservation system where there were no executive rooms, just the suites. 5 minutes later I received a phone call from her, and this time she told me that, actually, she could give me the executive room, but it's worse than the room I was given, because the view is really not good, and, more than that, I would not benefit from the executive floor because my booking is on "room only" basis, so I won't be allowed to use the executive lounge. I was trying to explain that it's not the upgrade that I'm worried about, and that I just didn't feel welcome, but she kept telling me that "all the rooms are the same, you don't benefit from upgrade"... Clearly she thought that I'm an annoying person.
- deluxe and executive rooms are really the same and generally too cheap and simple to be 5*. It's clear that Pullman intends to design their hotels in a modern and chic way, but why lose the comfort and convenience? Pullman in Bangkok had huge and very comfortable rooms with both shower and bathtub, and was chick and modern at the same time. But this time room was small, cheap and uncomfortable. A very strange open-concept bathroom could be nice for honeymooners but do they really get a lot of these in Jakarta? Just a small standing shower, no bathtub - also the cheapest kind of bathroom I have ever seen in Pullman.
The only difference in executive is that you get access to their lounge where they serve the breakfast, but only if you book on BB basis.
- remember the fully booked hotel and late check-out? We missed the time and checked-out an hour later. I expected that they would call and remind us that other guests are coming and we have to leave the room. But exact the opposite - when I asked about it, the staff told me there were a lot of rooms available. Why then tell me that they were fully booked? We could easily stay in the room two or three hours more...
Now the positive side:
+ all the other staff (in restaurant, business centre etc) was nice, smiling and attentive.
+ breakfast was generally good (though it should be - for the price you pay - 15$ plus 21% tax).
+ free Wi-Fi
+ just steps from the Central Park Mall, hence no problems with shopping or dining
- Official Description (provided by the hotel):
- Occupies strategic location in the heart of vibrant west Jakarta for business and leisure traveller, Only 25 minutes from Jakarta International Airport and approximately 15 minutes to central business district. The only Pullman adjacent to award winning Shopping Mall, Central Park and only few minutes away from Taman anggrek mall and Mall Ciputra Jakarta. A Suitable venue for meetings and social events while Collage offers a contemporary design for a different dining experience. ... more less
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- Also Known As:
- Pullman Jakarta Central Park Hotel Jakarta