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“Good Hotel”

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Pullman Jakarta Central Park
Ranked #25 of 465 Hotels in Jakarta
Certificate of Excellence
A TripAdvisor Member
“Good Hotel”
Reviewed January 28, 2012

Very Good Hotel, design, room, and near mall. Service very very good. Good Looking Hotel.
Breakfast very Ok.
The Price is cheap but five stars quality hotel.
Management very good, response fast.
All staff very very good.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, February 1, 2012
Dear Valued Guest,

Greetings from Pullman Jakarta Central Park.

Thank you for staying with us and for sharing your opinion as our customers’ feedback are the most precious source of information in order to consistently keep on improving our services and facilities.

Moreover, in regards to the room rates, we are glad to learn that you have been satisfied by the value and please be informed that we would always try to offer deals as attractive as possible and be beneficial to our customers.

It is pleasing to read that you enjoyed our hotel and our service and we hope to have the pleasure to welcome you again very soon.

With best regards,

Fabrice Mini
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (253)
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English first
Kuala Lumpur, Malaysia
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 26, 2012

I´ve been in many hotels, but nothing quite like this. It is very fancy and full of stylish details on the walls, ceiling and everywhere you look.
The hotel is still at a soft opening stage. But the grand opening will be soon. Usually at this stage not everything is perfect, but here it was. I can´t find a single thing that was wrong. The service was well organized, friendly and fast.
The only downside are the elevators. They take quite long, if you wanna go at peak times.
Be prepared for a very uncommon room design. When you step into the room, you´ll first see the shower. It is in the middle of the room and surrounded by glass. If you are looking for privacy while taking a shower, you can't! And you´ll see yourself in a big mirror as well, while you shower. It sounds worse than it is though. It´s all in all a very nice room with smart little details.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jekoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, February 1, 2012
Dear Jekoko,

Greetings from Pullman Jakarta Central Park.

Thank you for sharing your recent experience with us on TripAdvisor.

It is our entire pleasure to be of your service and I am glad to hear that you had a most enriching and distinctive experience at our hotel.

In the meantime, in regards to your comments about our elevators, we would like to acknowledge you (since most of the guests are unaware of this) that structurally the Ground Floor (GF) where our Main Entrance and Reception are located is 12 floors below the Lobby Floor (L) where Collage All Day Dining is located. This is to give our clients an idea when they get an impression of the elevator moving utterly slow to go up and down what seems to be 1 level.

Furthermore, we would also like to inform you that to provide our guests with alternatives, we do have showers that are already covered.

Once again thank you for your feedback and on behalf of Pullman Jakarta Central Park team, we look forward to welcoming you again in the not too distant future.

With best regards,

Fabrice Mini
General Manager
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Makassar, Indonesia
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 26, 2012

suggesting for a call prior to arrival to make sure your room is ready, if not you might end up waiting for hours altogether, we booked 4 rooms, 2 rooms were ready at checked in time (2pm) 1 room was ready at 4pm and 1 room was ready at 6pm! We saw the house keeping crew cleaning the remainig 2 rooms since 2pm, for our concern, it took them 2 hours to clean 2 rooms. The receptionist didnt seem to care much of quest discomfort on this delay, they gave an excuse the delay because of group quest, being a 4 or 5 star hotel, it shouldnt be a problem to have group even till 100% ocupancy of the hotel as an excuse for poor and lack of service. The quest can not stay after check out time nor enter before check in time, therefore it is the quest right to demand on punctual check in time and readyness of the room. The repair of the broken shower button also took us more than 8 hours for fixing, cleaning the room (which previously stayed the night before) also done at 6pm the next day. They are also still ackward and dont know how to respond to quest special need as we kept a lugage of frozen food to be taken to france the next day, they rejected it with the excuse their kitchen can not take any frozen lugage, after complaining then they accepted it, it is quite a strange manner for a big name hotel such as pullman. Been operating since end of October and still finding them crawling in improving their services. Hopefully by our next visit coming week they will have better service. Other than the things mentioned above lines, the hotel gave good service such as in room dining, the friendly greeting from the staff, and the clean frangrant towels.

  • Stayed January 2012
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank earlifransiska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, February 1, 2012
Dear earlifransiska,

Greetings from Pullman Jakarta Central Park.

Thank you for your valuable feedback on your last stay with us and please take my sincerest apologies that you were not satisfied with some of our services.

Despite check-in delays occur during higher occupancy, I would share your comments with our Executive Housekeeper to better monitor the time of the rooms make-up process to strictly adhere with our standard operating procedures.

I would also like to apologize that it took longer to fix the shower button and to fulfill your request to store frozen luggage. I have taken notes of these comments and passed on to the respective departments for further review and improvements.

Once again thank you for your comment, this helps us to improve our services and I hope to welcome you again in our hotel in the future.

Yours sincerely,

Fabrice Mini
General Manager
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Elizabeth Town
Level Contributor
349 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed January 26, 2012

The central park Pullman is about 40 mins from the airport so it is a vg option for a Jakarta stopover. They though should look at adding the option of a late checkout lounge! The rooms are designed to be different. The showere is in middle of the room and is glass sided. The bed is raised off the floor. The artwork is a talking point. Specially like the big in the restaurant. With two huge malls less than 5 mins walk away there is lots of choice for shopping, eating and drinking. The foot massage place under matahari department stall at mall taman angrekk is highly recommended. The restaurant at the Pullman is excellent and even the buffet is a vg option. Service is friendly and professional. Recommended.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbfun48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, February 1, 2012
Dear dbfun48,

Greetings from Pullman Jakarta Central Park.

Thank you for your feedback.

My team & I are pleased that we have been a part of your satisfactory stay and we are also glad to know that you have been benefited by our strategic location and the fact that we are adjoining to Central Park Mall and are walking distance to Mall Taman Anggrek.

It’s always great to hear from our guests how much they have enjoyed both our product & our staff services. Your compliments will only motivate my team & I to strive harder to raise our standards even higher.

Thank you also for recommending us in Tripadvisor.

We look forward to welcoming you at Pullman Jakarta Central Park.

Yours sincerely,

Fabrice Mini
General manager
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Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 24, 2012

We booked 3 nights. The rooms were extremely modern, the whole hotel and central park area has only been open since November. There is no real centre to Jakarta, but this hotel is easy to get to by taxi, you can walk to a wide range of restaurants, cafes and shops. Many different cuisines. The shower is in the middle of the room? Really comfortable rooms, comfy, big, high beds. Very friendly staff. The hotel is furnished with large modern sculptures and paintings. Look out for the skipping babies in bikinis. The hotel is made completely of glass. they have very good spa facilities and good all day dining. taxis are waiting outside the entrance. we really enjoyed the bars and restaurants around the complex that provided a much needed refuge from some of the craziness of Jakarta. I would definitely choose to stay here again if I returned to Jakarta.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adairclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, February 1, 2012
Dear Adairclay,

Greetings from Pullman Jakarta Central Park.

Thank you for your delightful review.

We are thrilled to hear that you enjoyed our hotel and that you were able to experience beneficial advantages while staying with us.

It is through feedback such as yours that could motivate me and our Team to strive to a more excellent service standard while knowing that the guests we have gratefully served satisfied.

We hope to welcome you again at Pullman Jakarta Central Park soon.

Yours sincerely,

Fabrice Mini
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 23, 2012

Small room, no bath up and worst bath room too, uncomfortable bed linen, spooky painting at the room, weird decoration (great concept but wasn't done nicely, rough finishing and some part of the decoration are not match with the ambiance), lousy elevator, slow check in (lined up about 30 minutes), the corridor looks like a hostel corridor, the only positive about this hotel is thank god is unexpensive

sorry to say instead of artsy and classy this hotel looks rusty and cheappy

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank moomoo2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this review, February 1, 2012
Dear Moomoo2009,

Thank you for posting a review on your recent stay at Pullman Jakarta Central Park on TripAdvisor.

Our hotel has a contemporary raw industrial design where you could find array selection of distinctive artwork and our shower and corridor were chosen to be pertinent with the overall interior concept and bath ups are available at the Executive Suites.

Moreover, guests react differently to artwork, therefore, our associates would be happy to assign you to another room should you feel uncomfortable with the painting, nevertheless, we appreciate your feedback.

In addition, slower check-ins occur during higher occupancy and we would like to apologize for the inconvenienced caused and please rest assured that we are putting our efforts to solve and improve this shortfall.

Furthermore, it would be highly appreciated if you could be more specific in regards to your opinions about our bed linen and elevator since we always treat our customers’ feedbacks as the resourceful information for improvement. Our email address is available at our website.

Moreover, in regards to the room rates, we are glad to learn that you have been satisfied by the value and please be informed that we would always try to offer deals as attractive as possible and be beneficial to our customers.

Once again thank you and we hope we would be able to accommodate you again in the future.

Yours sincerely,

Fabrice Mini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Jakarta Central Park

Property: Pullman Jakarta Central Park
Address: Jl. Let. Jend. S. Parman Kav. 28 | Podomoro City, Jakarta 11470, Indonesia
Location: Indonesia > Java > Jakarta > Grogol Petamburan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Romantic Hotel in Jakarta
#14 Business Hotel in Jakarta
#21 Spa Hotel in Jakarta
#22 Family Hotel in Jakarta
#24 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Jakarta Central Park 5*
Number of rooms: 317
Official Description (provided by the hotel):
Occupies strategic location in the heart of vibrant west Jakarta for business and leisure traveller, Only 25 minutes from Jakarta International Airport and approximately 15 minutes to central business district. The only Pullman adjacent to award winning Shopping Mall, Central Park and only few minutes away from Taman anggrek mall and Mall Ciputra Jakarta. A Suitable venue for meetings and social events while Collage offers a contemporary design for a different dining experience. ... more   less 
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Also Known As:
Pullman Jakarta Central Park Hotel Jakarta

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