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“"Typical franchise restaurant"”

Hard Rock Cafe Jakarta
Ranked #105 of 8,000 Restaurants in Jakarta
Price range: $7 - $26
Cuisines: American, Steakhouse
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Restaurant details
Dining options: Late Night, Breakfast, Reservations
Description: Welcome to the official TripAdvisor page of Hard Rock Cafe Jakarta! It's for everyone who loves great food, cool people, & incredible music. Keep on rockin!
Reviewed October 28, 2013

We visited HRC Jakarta for dinner. New location is at Pacific Place Mall in CBD Sudirman. The staff are friendly, seems they came from the old place. Interior is typical HRC around the world. Ordered drinks and food but we must wait for such a long time. Food presentation and taste is totally average. Price is very expensive compare to quality of food we've ordered at local restaurant. It's not value for money. Not the best place to hang out anymore in Jakarta.

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Thank Dewi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this reviewResponded November 11, 2013

Dear Ms Dewi,

On behalf of Hard Rock Cafe Jakarta management, we would like to thank you for sharing your experience while visiting Hard Rock Cafe Jakarta. We also want to apologize if you were not really satisfied with our service and food in your first visit. We will address your comments to our operational team so that we could improve our service to get better in the future. However, we'd really like to see you again at Hard Rock Cafe Jakarta as we promise to provide a lot better service to all of our customers.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (339)
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Reviewed October 28, 2013

Came here on Sunday Night, we are entertained by a live band that played britpop songs as it is a Sunday Night theme songs.. The bands are okay.. the waiter/waitresses are typical hard rock.. friendly and nice.. ordered smoked salad simply because we find the avocado images on the menu is very tempting.. so we ordered one. When it reached our table, there are no avocado at all! we ask nicely to the waiter and he politely said that the avocado is finish. A little bit dissapointed by the answer and for him not to tell us from the very beginning about it but the taste of the salad is frankly not bad. The atmosphere of the cafe is quite upscale, not as laid back as the previous place of Hard rock cafe in Jakarta before.

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Thank missMetro123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this reviewResponded October 29, 2013

Dear madam,

On behalf of Hard Rock Cafe Jakarta management, we are truly sorry for the lack of communication from our server while serving you in our cafe last Sunday. However, we assure you that we will address this to our operational team to avoid the same issue in the future, Thank you so much for your comment and input, we really appreciate it and we hope to see you again to experience the better service from us.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

I visited the new Hard Rock Cafe...Nice and clean location....Disappointed by the triple high souvenir prices compared to all branches world wide...No price control in Indonesia I think..Lousy staff at the store, failed to wrap 3 shirts and some key chains....Not recommended if you can get the stuff in a different country....Also found that Ebay can provide the same materials half the price..keep laughing HRC lovers.

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Thank MARZZJJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this reviewResponded October 8, 2013

Hi there,

Thank you for visiting Hard Rock Cafe Jakarta and our Rock Shop. Please understand that the price of the items here might be higher as the result of the tax (as all of our items are imported). We also want to apologize if one of our retail staffs has disappointed you. However, we really appreciate your comments and let this be our learning point to improve our service in the future.

Thank you and we hope to see you again in Hard Rock Cafe Jakarta :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

The server very dissapointing and some are ignorant. Tho i love tha food, but it also a big turn down to hang out here! :(((

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Thank LeaOlivia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this reviewResponded October 8, 2013

Hi there,
Thank you for visiting Hard Rock Cafe Jakarta. Looking at your comment, we truly apologize for anything that made you feel uncomfortable in our cafe. Could you please share with us what happened and who's the server that assist you that day?

Thank you :)

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Reviewed September 26, 2013

HRC Jakarta finally just reopened in Jakarta after 9 months. The new location at Pacific Place may not better than Plaza Ex previously, but the restaurant setup feels much more comfortable, there's also a terrace for cooler evening hours. However, the design doesn't look good for live music performances, but that's just a guess.
Menu/food is standard HRC quality, maybe a bit on a pricey side but nothing unexpected. As the restaurant had opened just a few days before out visit it was still clear that a training phase was going on. Some orders were lost and had to be repeated a few times, personnel insisted on speaking English (which is not a bad thing, but requires some more training). I believe this kind of problems will be solved in the near future, once the restaurant has been operating for a while.
Overall OK impression after the first visit.

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Thank sumatera_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novelia S, Public Relations Manager at Hard Rock Cafe Jakarta, responded to this reviewResponded September 26, 2013

Hi there,

Thank you for your positive feedback and comments towards Hard Rock Cafe Jakarta. We are really glad that you can enjoy our hospitality while you were here and thank you for understanding that we're still in our learning process. It's really important for us :)

Thank you again for your visit and we can't wait to see you again! :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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