Hotel was very clean and even smell like a brand new car, staff was friendly but sounds really unprofessional and really slow in responding to a query.
Happen to us twice when we let the front desk know that we're going to extend 3 more nite but when we came back from lunch we cant open the room as they havent updated their database on the computer so we have to go back down to the reception and wait there for 15 mins to get it sorted. 3 days later it happened again.
Also our first room was really warm not cold at all so we're sweating inside the room then we call their engineer but given a wrong statement which he told us that it was a minimum room temperature already (22 degrees). Hellooo we stayed in so many hotel already and never heard of that so we force them to move us to another room and we get a better room with a good aircon.
Apart from that problems the hotel was great especially the location are perfect connecting to a big mall so dont need to worry about traffic if we want to go out for lunch or dinner.
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- Also Known As:
- Harris Hotel And Conventions Kelapa Gading