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“Great location, very clean but unprofessional staff”

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HARRIS Hotel & Conventions Kelapa Gading Jakarta
Ranked #41 of 465 Hotels in Jakarta
Certificate of Excellence
Auckland, New Zealand
1 review
“Great location, very clean but unprofessional staff”
Reviewed July 25, 2010

Hotel was very clean and even smell like a brand new car, staff was friendly but sounds really unprofessional and really slow in responding to a query.
Happen to us twice when we let the front desk know that we're going to extend 3 more nite but when we came back from lunch we cant open the room as they havent updated their database on the computer so we have to go back down to the reception and wait there for 15 mins to get it sorted. 3 days later it happened again.
Also our first room was really warm not cold at all so we're sweating inside the room then we call their engineer but given a wrong statement which he told us that it was a minimum room temperature already (22 degrees). Hellooo we stayed in so many hotel already and never heard of that so we force them to move us to another room and we get a better room with a good aircon.
Apart from that problems the hotel was great especially the location are perfect connecting to a big mall so dont need to worry about traffic if we want to go out for lunch or dinner.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aucklander_indo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JakartaAntoineV, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this review, July 28, 2010
Dear Aucklander_indo,

Thank you very much for having chosen HARRIS hotel & conventions Kelapa Gading for your stay in Jakarta.

Kindly accept our sincere apologies for the "unprofessional" experience you faced in our hotel. Your valuable comments are very useful in order to improve our service and facilities.

As you have properly mentioned in your message, the hotel smells new because it is new as we have opened on May the 2nd, 2010. After such a short period, we are still making some mistakes and be sure that we are committed to reduce those for a better service to our Guests.

Despite this experience, we are pleased to notice that the overall score you gave us is good.

Wishing you a very pleasant evening,
Best regards.

Antoine Villette
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Hotel & Conventions Kelapa Gading Jakarta

Property: HARRIS Hotel & Conventions Kelapa Gading Jakarta
Address: Blok M Jln. Kelapa Gading Permai Raya, Jakarta 14240, Indonesia
Location: Indonesia > Java > Jakarta
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Jakarta
#28 Spa Hotel in Jakarta
#39 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — HARRIS Hotel & Conventions Kelapa Gading Jakarta 4*
Number of rooms: 307
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Also Known As:
Harris Hotel And Conventions Kelapa Gading

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