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HARRIS Hotel & Conventions Kelapa Gading Jakarta
Ranked #40 of 464 Hotels in Jakarta
Certificate of Excellence
Reviewed February 14, 2013

Harris hotel was a nice place that got an excellent in Jakarta. Staffs were definitely helpful by helping with luggage. The room was extremely great with big King size bed, comfortable ambience and modern bathroom. Would recommend the hotel Harris!

  • Stayed: February 2013, traveled as a couple
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Thank SlightWay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this reviewResponded February 14, 2013

Dear Valued Guest,

Thank you very much for staying with us and we are, indeed, very glad to read that you had a great experience .

We are sincerely delighted to find out that our staff has made your stay memorable, and please be sure that your review has been obviously warmly received by all our players.

Once again thank you for your wonderful review which encourage us to maintain and to try improving our services and facilities.

We look forward to having the pleasure to welcome you again very soon.

Harrisly Yours,
Jean-Pierre Serfaty
General Manager

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Reviews (638)
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394 - 400 of 638 reviews

Reviewed February 4, 2013

What a nice hotel! Clean with very friendly staff and superb value for money. Breakfast buffet style at 90,0000 rupiah, including bread and butter pudding, is outstanding. The rooms are large enough and clean.

A small criticism is that wifi is only available on the ground and 5th floors and is not totally reliable, internet connection wise.

We will definitely stay here the next time we are in Jakarta.

  • Stayed: February 2013, traveled with family
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Thank Jacko070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this reviewResponded February 6, 2013

Dear Jacko070,

Thank you very much for staying with us and for taking the time to share your wonderful comments.

We are delighted to read that you enjoyed your stay with us, our breakfast and our bread and butter pudding. Please be sure, that your review has been warmly welcome by the whole team.

We are as well glad to inform you that we are working on a project to provide WIFI in all Guests rooms and all public areas. We do hope that you will be able to enjoy it on your next visit to Jakarta.

Muchas Gracias! and we indeed look forward to welcoming you again very soon.

Harrisly Yours,
Jean-Pierre Serfaty
General Manager

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Reviewed January 21, 2013

Harris Hotel was such a nice surprise for a budget hotel.

Staff are friendly and can speak English. The hotel has a pleasant citrus smell and a very pleasant atmosphere. In fact when we arrived there was a dancing dinosaur buts hitch made us laugh so much when waiting to check in. The rooms are very clean. The bathroom was on the smaller side, but the shower had good water pressure and was nice and warm. Free wifi and English cable tv. The pool area was great aswell. The best part about the hotel was that it is connected to a mall where you can easily spend hours shopping and eating.

I highly recommend this hotel to anyone who visits Jakarta

  • Stayed: January 2013, traveled with friends
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Thank Linda1300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this reviewResponded January 27, 2013

Dear Valued Guest,

Thank you very much for staying again in HARRIS Kelapa Gading, and for taking the time to share your wonderful comments.

We are delighted to read that you have enjoyed our hotel and its surrounding area . We are glad to find out that you enjoy the overall concept of our hotel as well as our facilities.

Kindly be informed that the Hotel has been classified and certified as a 4 stars Hotel by the Hotel Association of Indonesia.

Please be sure, that your review has been warmly welcome by our whole team and that we stay focus to try to consistently improve our facilities and services.

Once again, thank you very much for your review and we are looking forward to welcoming you again on your next visit to Jakarta.

Harrisly Yours,
Jean-Pierre Serfaty
General Manager

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Reviewed January 19, 2013

We only stayed one night in Jakarta for transit, but given Jakarta's unpredictable traffic, this hotel is not the best choice -- it took up to 3 hours to get to the hotel. However, the hotel itself is totally nice. Service was super-friendly all around. Our pick-up from the airport was smooth and cheaper than taking a taxi. The room is clean and spacious. The hotel exits directly into a shopping centre, so there's a lot in close proximity, including a fabulous pancake place right outside. We didn't try the hotel's breakfast, because those pancakes were cheaper... We tried some snacks and fruit smoothies from the hotel's menu, though, and those were very nice indeed. Highly recommended overall.

  • Stayed: December 2012, traveled as a couple
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Thank DocMighty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this reviewResponded January 20, 2013

Dear Doc Mighty,

Thank you very much for staying with us and for taking the time to share your wonderful comments. It is our pleasure to read that you have enjoyed your stay.

We understand that the strategic location of the hotel next to the Kelapa Gading shopping Mall has been essential to you.

Be sure that your review has been warmly received by our whole team and that we stay focus to try to consistently improve our facilities and services.

Wishing you a pleasant day and we look forward to having the pleasure to welcome you again very soon.

Harrisly Yours,
Jean-Pierre Serfaty
General Manager

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Reviewed January 9, 2013

Harris is simply a business budget hotel. 30 mins ride from airport, yet 1hr ride to any tourist attractions (due to traffic). Don't expect too much from the room and the service. Room is clean, yet some daily necessities were missed and we had to make a few calls just to get slippers / tooth brush / iron...etc. Staff at this hotel are friendly, yet not too helpful. Most of them speak an okay English, but always misunderstood what we were trying to say. One night we were trying to figure out the departure tax, and they thought we were talking about taxi and then...after a few mins of discussion, those 3 staff ended up talking (about the subject) among themselves and didn't answer our question at the end.

One plus is the mall that's connected to the lobby of the hotel. If you need anything, coffee/ food/ clothes/ money simply go there. You can find quite a lot of restaurants, there's even a starbucks, coffee beans, a bank..etc (simply anything u need!)

  • Stayed: January 2013, traveled as a couple
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Thank Alexa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this reviewResponded January 10, 2013

Dear Valued Guest,

Thank you very much for choosing HARRIS Hotel & Conventions Kelapa Gading and for sharing your review.

Our Customer's feedback is our most precious source of information in order to try to consistently improving our services and facilities.

Please accept my sincere apologize for the inconvenience that you had during your stay, and please be sure that your comments have been well noted by the entire team.

Training is, as well, one of our major concerns, in order to continuously trying to improve our services and facilities.

Kindly be informed that the Hotel has been classified and certified as a 4 star hotel by the Hotel Association of Indonesia.

Once again thank you for your review and please do not hesitate to contact me directly should you have any concern.

We look forward to having the pleasure to welcome you again very soon.

Harrisly Yours,
Jean-Pierre Serfaty
General Manager

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Reviewed December 25, 2012

Harris hotel is nowadays getting more and more popular i guess...
I will definately coma back here, i had a really good stay, great pool, good room, clean and comfortable, and the free wifi that helps a lot...
Keep up the good work and beat all the other which is not well maintained :)
I love this hotel, it is connected to a Kelapa Gading Mall where you can find almost anything, great food good athmosphere or even for a real shopper...
One that pay attention to me was only the security. So a friend of mine visiting me at the hotel with his big luxury motorcycle, the BMW, maybe they don't see it often or stuff like that, so when we came down, the were sitting on the motorcycle and taking pictures, don't they have to ask for something like that?? what if the motorcycle was damaged, who's gonna responsible for that.
Fortunately in the end was nothing happened to the motorcycle, but it could, and i think they should prevent for something like this to ever happen again in the future.

Other than that, this hotel is recommended. Thanks Harris!!

  • Stayed: June 2012, traveled with family
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Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this reviewResponded January 2, 2013

Dear Valued Guest,

Thank you very much for choosing HARRIS Kelapa Gading and for sharing your review.

It is a pleasure to read that you enjoyed your stay with us and we are as well very glad to know that HARRIS life style's match with your own taste.

We understand that the strategic location of the hotel next to the Kelapa Gading shopping Mall has been essential to you.

Please be sure that your review has been very warmly welcome by our whole team.

Kindly accept my apologies for the inconvenient experience you had due to the security guard sitting on your friend's motorcycle.

Corrective action has been taken, as we are continuously trying to improve our services and facilities. Training is as well one of our major concern in order to fulfill our Guest expectations.

Once again thank you very much, and we are indeed looking forward to welcoming you again very soon.

Harrisly yours,
Jean-Pierre Serfaty
General Manager

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Reviewed December 16, 2012

This is a great hotel located right above the Mall. Its my third stay here in Harris Kelapa Gading. Whenever I need to visit Kelapa Gading area, Harris will be my first choice. The room are simple but they are clean and spacious. The color theme are unique and soothing to the eye. The staffs are friendly too. What i love most about this hotel is their location next to the mall. Plenty of dining options. Shopping is pretty good too. And there is a movie theatre in the mall to, so if you have some spare time, going to the movies might be a good option.

  • Stayed: December 2012, traveled on business
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Thank kebenarans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this reviewResponded December 17, 2012

Dear Mr Kebenarans,

Thank you for always choosing HARRIS Kelapa Gading and for sharing your review.

It is a pleasure to read that you always enjoy your stay with us, and, be sure of our continuous efforts to keep on trying to positively surprise you every time you will come to our Hotel.

Wishing you a pleasant day and we look forward to having the pleasure to welcome you again very soon.

Harrisly Yours,
Jean-Pierre Serfaty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Hotel & Conventions Kelapa Gading Jakarta

Address: Blok M Jln. Kelapa Gading Permai Raya, Jakarta 14240, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Jakarta
#28 Spa Hotel in Jakarta
#38 Luxury Hotel in Jakarta
Price Range: $58 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HARRIS Hotel & Conventions Kelapa Gading Jakarta 4*
Number of rooms: 307
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Also Known As:
Harris Hotel And Conventions Kelapa Gading

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