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182 - 187 of 877 reviews
Reviewed April 15, 2017 via mobile

The Aston Marina is not a luxury pad. So dont compare with 5 star establishments. The hotel is one tower in an apartment complex of 5 residential towers. Rooms are large generally as they are either 1 or 2 bedroom apartments. Furniture seems dated but overall comfortable. Superior rooms offer smoking but deluxe rooms are non smoking. The lobby lounge allows smoking. Que at front desk can be long between 12-2 pm. Its 32 floors are served by 2 guest elevators. Theres a service lift that you can use if waiting for the guest lifts seem dreadful. Breakfast spread is decent. The staff seem nice, dedicated and professional. I stayed here because it is near the highway to the airport and travel time to from airport is about 30-40 minutes. I would stay here again if i dont want to go to Plaza Indonesia or Kuningan area. Oh the smoking area outside lobby restaurant is mosquito infested. Please do something about it.

Date of stay: April 2017
Trip type: Traveled on business
Thank Datokadir
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2017

I like the condo-tel concept of this hotel. got a 2-bed room with a kitchen that includes electric stove in it. unfortunately all these great facilities were not backed with great services and maintenance. most of the appliances inside the room were stained, filthy bathroom, seemed like the windows hadnt been cleaned for months. once you enter the elevator, you can smell the strong cigarette odor, as if all the floors were all smoking room. fortunately the buffet breakfast was good, has a lot of varieties of food and beverages. the swimming pool is shared with the apartment, hence most of the time it will be very crowded in late afternoon.

Date of stay: March 2017
Thank BillyGabriel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noer S, General Manager at Aston Marina Hotel & Residence, responded to this reviewResponded May 4, 2017

Thank you for your honest review, this means a lot to us. We have taken action to prevent this from happening again in the future. We have increased the amount of room inspections daily to make sure all the room conditions are up to standards. Regarding the cigarette odor, please do not hesitate to contact the staffs if you happen to see anyone smoking outside the smoking area. We hope through these improvements you will consider us as your preferred hotel choice, thank you.

Best Regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2017 via mobile

I stay at room in 15th floor, I dont understand its not in a middle on the night why you put staff only one for check in. Where all the other staff??

I'm sorry to sending you a review like this but this is still operational time. Why you let your guest que like this?

Please improve your service. I know your hotel can do more better than this.

Date of stay: March 2017
Trip type: Traveled with family
1  Thank Femmy D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2017

I have been in this hotel almost two weeks and was convenient to me to go to work, but i really can'tt believe how this hotel is managed.
Room equipment is really minimal, they just give to you one roll of toilet paper a day , and they don't change add every day. At the fourth day I have to request to reception and I gor only after 3 times and after I went down to speak with in charge manager . 1 roll of toilet paper in 4 days!
Bathroom has not face or hand towel but just to big towel!
The best part is also come when you need a laundry, which in service hotel is a basic matter. You have to call when you need the service , but as difference from other hotel they don't delivery to you if you don't ask it. Off course get ready to call 2-3 times to get the laundry back to your room, don't bet on single call. Then during my stay the do have only one lift working which make time consuming to go up and down from your room especially in the morning.
Breakfast is not exciting .
Staff is very polite and try to help you but i do believe that the above problem ( toilet paper, towel ) come from management.
Rooms area also quite noisy due to Jakarta high traffic
I will not recommend this hotel at all.

Date of stay: March 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank Sergio0412
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2017 via mobile

Im proud of them...herlina yosi ari apri rahmat Mnur and indri at lounge bar. Im very enjoying stay at aston marina ancol. Very friendly staff......i like nachos jalapenos...room not to bad but need mantained.

Date of stay: March 2017
Trip type: Traveled on business
Thank ronald s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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