Checked into the room on the 30th of Dec, and chose the hotel because of the location at Bunderan HI, the city centre of Jakarta. We booked the Executive Deluxe Room which stated that we get a room with a view of the roundabout (Bunderan HI). However upon checking in, the receptionist mentioned our room does not have a view of the roundabout. And he seemed adamant that we won't be getting a room with the view when our booking slip specifically stated a room with a view. As I understand it, the hotel was also pretty full with many guests checking in for the new year's eve celebrations as the hotel will be a vantage point to view the fireworks at the Bunderan HI.
There was much waiting before the manager could so call 'upgrade' us to an executive deluxe suite which had a view as stated on the reservation. Even then, it was a room on the 2nd floor, which wasn't totally great. Anyway the Executive rooms occupants also get to enjoy the lounge facilities. Even after getting the rooms, the receptionist never offered to show us our rooms or explain the amenities we get in more details, which is usually the norm in other hotels of this standard.
The executive deluxe suite which we have been upgraded to was fortunately great, with 2 queen beds, and an amazing bathroom with a huge tub. Both bedroom and bathroom has huge windows facing the roundabout. There was a large enough LCD TV though it is of an Indonesian brand (Polytron). Picture was alright though. Being a suite, there was also a couch and sitting area. Executive Lounge on the 7th floor was alright, and it reeks of cigarette smoke in the afternoon. There was some small portions of cakes and they had an adequate range of drinks available. Cocktails and alcoholic drinks are only served between 7-9pm, I think. We chose to have breakfast in the main restaurant at the lobby level instead of the small lounge for a wider variety. The breakfast choice was good and service at the lounge and lobby-level restaurant was much better than the reception. One great feature of the hotel was its free internet (wired and wireless) in the room when other hotels like Ritz Carlton charges exorbitant rates for it. Internet was alright, though this being Indonesia, don't expect fast service.
Overall, this would be a great hotel to stay if you don't need great service. It works for travellers who need a comfortable room, and have easy access to Grand Indonesia, the largest shopping mall in town. However, if you are picky about service, choose Grand Hyatt/Four Seasons/Ritz Carlton/Hotel Mulia instead.
- Official Description (provided by the hotel):
- Hotel Indonesia Kempinski Jakarta represents both a celebration of the glorious past and the bright future. Adjacent to Grand Indonesia Shopping Town - one of Asia's largest shopping mall, the hotel is definitely the ideal address for business, convention, wedding and extravagant shopping. Located at the strategic Bundaran HI (Hotel Indonesia Roundabout), the hotel boasts 289 spacious luxury rooms and suites including the lavish 412 sqm Presidential Suite with its private spa. Hotel Indonesia Kempinski facilities include 6 meeting rooms, a SPA & fitness center as well as an outdoor swimming pool. The hotel comprises a lounge bar, a rooftop cafe along with a chocolate confectionary and a delicatessen shop. Hotel Indonesia Kempinski Jakarta also offers 3 restaurants from international buffet and traditional German food to Japanese premium restaurant. ... more less
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