We stayed during the long weekend holiday c/i 30/03/14 c/o 31/03/14. We've stayed here last year and decided to stay here again because our stay was so nice. The hotel was child friendly and my toddler enjoyed bathing in their deep bath tub.
Upon arrival in the lobby (around 4 pm) there was a huge crowd of people and there was a long queue. Turned out, those were a bunch of angry people, possibly around 15 persons and adding up throughout the hour.
These people have waited, on average, around 4-5 hours to get in their rooms and the staff kept saying that the rooms were not ready yet, have not been cleaned, etc. After waiting for about an hour in the lobby, we decided to go shopping in Grand Indonesia and thought, well maybe they have sorted this problem out when we tried to check in later that night.....and i was soo WRONG
Got back there at 8 pm and you guessed it right....the room WAS NOT ready yet....
to cut it short, we finally managed to check in around maybe 30-40 minutes later after a bit of yelling and still they have not quite finished their cleaning yet. trash has not been taken out, there was no hair dryer (and this is a five star hotel i'm talking about)....oh yeah they compensated by giving us a free buffet in their restaurant probably after the people got really furious with them......simply put NEVER AGAIN
- Official Description (provided by the hotel):
- Hotel Indonesia Kempinski Jakarta represents both a celebration of the glorious past and the bright future. Adjacent to Grand Indonesia Shopping Town - one of Asia's largest shopping mall, the hotel is definitely the ideal address for business, convention, wedding and extravagant shopping. Located at the strategic Bundaran HI (Hotel Indonesia Roundabout), the hotel boasts 289 spacious luxury rooms and suites including the lavish 412 sqm Presidential Suite with its private spa. Hotel Indonesia Kempinski facilities include 6 meeting rooms, a SPA & fitness center as well as an outdoor swimming pool. The hotel comprises a lounge bar, a rooftop cafe along with a chocolate confectionary and a delicatessen shop. Hotel Indonesia Kempinski Jakarta also offers 3 restaurants from international buffet and traditional German food to Japanese premium restaurant. ... more less
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