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“Great Hotel to stay but in Demonstration Area”

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Hotel Indonesia Kempinski
Ranked #26 of 468 Hotels in Jakarta
Reviewed November 28, 2013

I love to stay in this Hotel, the staff are very professional, helpful, always greetings and smile. The Hotel area also very high-end and the room and bathroom are spacious and clean.I really enjoyed to stay in this hotel but what the negative point which is actually not from hotel side is that in front of the hotel is a Demonstration area, on 27 November at 18.00 o'clock we stuck in the traffic just to enter the hotel area although we try to come over the Grand Indonesia side, and I can not sleep in the evening because a demonstration so loud with music at 01.30 early in the morning? is it really allowed? You have to be lucky to stay in this hotel not in the demonstration time otherwise you have to choose another hotel instead.

  • Stayed: November 2013, traveled on business
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Thank Arya_Swadharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHotelJKT, Manager at Hotel Indonesia Kempinski, responded to this reviewResponded December 4, 2013

Thank you for commending our staff and room and bathroom technology. With central location in the city comes the risk of traffic jam. That being said, the safety and security of our guests is our first priority. We are always in the loop for every demonstration that is scheduled to happen in the city and based on our record and observation, there was no demonstration at the day and time you mentioned. Nevertheless, we regret that your sleep was disturbed. We do wish you a better experience when you visit Jakarta in the future.

Kind regards,
Hotel Management

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645 - 651 of 1,101 reviews

Reviewed November 27, 2013

Hotel was one of the best in Jakarta and will always be one of the best. All the hotel staffs were friendly and helpful, the room was very comfortable, spacious, neat and clean. The room design was excellent as well. Great location with 2 big malls which provide various dining option.

  • Stayed: November 2013, traveled on business
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Thank JamilMohamed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2013

The Hotel was good and very clean. For Shopping maniac the hotel connected to Grand Indonesia Shopping Mall with Luxury Shops and a lot of restaurants.
The Breakfast has a lot of selection from Indonesia, western and Japanese.

  • Stayed: November 2013, traveled on business
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Thank anatsir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2013

Overall was good,clean room,nice place and location was great,but the server at coffee shop was rude i will never forget her name asteria.if i have to back stay there i would prefer having lunch at restaurant at their mall.

  • Stayed: November 2013
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Thank kazunorinagata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHotelJKT, Manager at Hotel Indonesia Kempinski, responded to this reviewResponded November 26, 2013

Thank you for your review. We have taken your feedback about the staff’s friendliness seriously and it has been addressed to the relevant department heads to execute training for improvement. We find your comments very helpful to us and we are looking forward welcoming you back at Hotel Indonesia Kempinski Jakarta to provide you with a genuine Indonesian hospitality and sincere employees that serves from the heart.

Kind regards,
Hotel Management

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Reviewed November 18, 2013 via mobile

Stayed for 3 nights. Good service all round even at the fitness centre. Spacious and very comfortable hotel room and the buffet breakfast has the widest selection I have ever come across! Highly recommend this hotel with the added benefit of being connected to Grand Indonesia shopping mall.

Stayed: November 2013, traveled on business
1  Thank AdelineCM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

at first the impression of the hotel is really great, the design of the entrance hall, the restaurants, bars and function rooms is great and well done, but I really had big problems with the lightning system and also with the toilette in my room, cause I think its rather useless to get a heated toilet seat when you cant find the flush at first sight...it cost me 2 phone calls to find out how it works and it was a big surprise to find the button for the flash hidden under the phone in the toilet, what a nice treasure hunt, arranged by the architects and designers......I did not try the food except the breakfast and this was ok, the staff in the breakfast room was very friendly and competent....all in all a place for business travellers, but not for normal tourists, cause the prices are rather high as well

  • Stayed: October 2013, traveled on business
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Thank javaman011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013 via mobile

There was a time when hotels in south east Asia were excellent VFM - not any more, it seems. This towering 5 star bang in the middle of Jakarta offers all you would expect (and some things you wouldn't, including those Japanese style electric loos). It's all cooked up to be very high end, but what lets the Kempinski down are the details: poor service in the highly priced breakfast area (the fee was waived without hesitation when i complained); no plug socket next to the bed (so phones have to be put on the other side of the room for overnight recharging); cramped in-room workspace; not enough shelf space in bathroom for personal effects etc. Ok - I'm being picky but at £200 a night you expect the very best in a country where this kind of price is out of all proportion to the real economy. On the plus side, I found the reception staff efficient and helpful, the food to be good enough (though not excellent) and the room to be comfy and well appointed. The free wifi was reliable and reasonably fast. And they seem to take security seriously - both at the front door and in the lifts where you need your key card to access your floor. It's a pity TA doesn't offer a 7 star grading system - I'd give Kempinski 5 out of 7, but not 5 out of 5.

  • Stayed: November 2013
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Thank TiredTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indonesia Kempinski

Address: Jln. M.H. Thamrin No. 1, Jakarta 10110, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 468 Hotels in Jakarta
Price Range: $183 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Indonesia Kempinski 5*
Number of rooms: 289
Official Description (provided by the hotel):
Hotel Indonesia Kempinski Jakarta represents both a celebration of the glorious past and the bright future. Adjacent to Grand Indonesia Shopping Town - one of Asia's largest shopping mall, the hotel is definitely the ideal address for business, convention, wedding and extravagant shopping. Located at the strategic Bundaran HI (Hotel Indonesia Roundabout), the hotel boasts 289 spacious luxury rooms and suites including the lavish 412 sqm Presidential Suite with its private spa. Hotel Indonesia Kempinski facilities include 6 meeting rooms, a SPA & fitness center as well as an outdoor swimming pool. The hotel comprises a lounge bar, a rooftop cafe along with a chocolate confectionary and a delicatessen shop. Hotel Indonesia Kempinski Jakarta also offers 3 restaurants from international buffet and traditional German food to Japanese premium restaurant. ... more   less 
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