We stayed in the Diplomatic suite for a weekend, with access to the Executive lounge. A very relaxing weekend with a 3 hour Royal Java Ritual in the hotel spa which was wonderful. The suite accommodation was very spacious with a view overlooking the Hotel Indonesia roundabout (traffic circle) outside, and was the height of luxury with even an automatic WC (heated seats,automatic operation and other bells and whistles) . The service in the Executive Lounge was excellent and was a relaxing place for a pre-dinner drink and canapes. We had an evening meal in the Casa d'Oro restaurant (the Favoloso set menu - 4 course meal) which was excellent with live music providing the ambience. Prices a little steep, especially the wine by the glass.

Location is very convenient next to the plush Grand Indonesia shopping mall. We spent Saturday afternoon in the cinema there again in luxurious reclining seats (Satin suite) . Seats cost no more than 9 USD/ ticket.

One downside of overlooking the Hotel Indonesia roundabout is that it is the gathering place in Jakarta for various celebrations and demonstrations. We were in fact woken up at 4:30 on the Sunday morning by loud noises outside on the roundabout which were a Japanese celebration which ran from 4:30 to 7:30 in the morning. Overall though, this did not detract from a very enjoyable weekend.

I book two room here, non smoking room, the manager gave me smoking room. While beside me there is this good looking korean guy talking to her and asking for a grand deluxe room with a deluxe room price, and she simply gave it to him.
I told the manager, indri, she should upgrade mine too, since she gave me smoking room and the two room was in the different floor. But she insisted no. I told her to cut off her racism issues here.

Room Is just ok, I prefer grand hyatt, bigger with more polite staffs. Room only have one bottle of mineral water, 2 towels, 1 slippers, 1 brush, everything is only for one person. Which is a bit annoying to keep on calling for it. I was waiting for my mom infront of my mom room, and this male staffs came straight to me, look at me suspiciously and asked "what are you doing here?" I looked back at him and says " what's your problem, I'm waiting for someone here" and then he looked at my mom, and says "fine" and leave. They obviously need a behaviour training.

Staffs are seriously rude, esp the breakfast restaurant. I was asked for my room no for 5 times. Feels like they're suspecting me and my family as a sneak in guests, even I showed them our key room. Giving the bills in the middle of our breakfast, without the word, "excuse me" "sorry mam" "please", they just came and says "sign here with your room no". I feel seriously humiliated. I didn't say anything, I just sign and worst when the waitress said "this is free and include in your room bills". Do you need to explain to me, that this is a hotel as well?

My dad asked for tea, 3 times, and it didn't came. Meanwhile, the french guy beside my table asked for a latte it came in a minute. I asked for tooth pick, the waitress gave it way too far, in the age of the table, as if we're invisible.
Took and clean the used plate without saying "excuse me mam, can I clear this?" Nope, they just took it and leave. I even wonder if they select properly their what - so - called manager.

This hotel service is looks like a budget hotel service, with a fine pressed uniform.

I pay the same amount, I'm not staying here for free, the kempinski management should give a proper training on how to behave to the customer and understand enough what is service. Its such a shame and degrading for kempinski name. If only kempinski care with quality.

Should I recommend this hotel to others? Never if you're asian chinese. They're racists. Only if you're good looking french guy or hot looking korean guy, then you'll be privilege while your stay here.