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“Hospitality counts, excellent food quality, clean & fairly priced”

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Four Points by Sheraton Lhasa
Ranked #8 of 366 Hotels in Lhasa
Reviewed March 6, 2013

I lived in this hotel before moving to St Regis. Four Points has been a relatively good brand in China and would like to give it a try. The hotel seems marketed at highest price among all 4-star hotels in Lhasa. the hotel is inside a street next to the main road, which is quite a quiet place.

I quite like the design of the hotel , the lobby is quite western style and inside is pretty much a Tibetian style. The room is a standard 4 star hotel room without much surprise. However, the room seems to be pretty clean compare to other 4* hotel (as my friends live at a 4* hotel and have visited their room, but certainly the price is much cheaper).

I especially like to stay at the open area outside the restaurant, which is so relaxing, you can enjoy a tea and enjoy the sunshine there (there has an big umbrella to cover you from the UV light too). The buffet at the restaurant is very nice, which plenty of things to choose from, you can have the Shanxi noodles or the crab from the Shanghai, or even the Salsom sashimi. Strongly recommend to go to the restaurant to have the dinner.

The breakfast is also of good quality and western style. All things are all okay except the price is relatively more expensive.

Room Tip: Try to ask for a suite room if you're a platinum member of SPG.
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  • Stayed: December 2012, traveled with friends
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3  Thank Joejoejoehk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this reviewResponded March 16, 2013

Dear Mr Joejoejoehk;

Warming greeting from vernal holy city Lhasa !

Very glad your satisfactory stay in our hotel and thanks your positive comments, we will insist on

improving our service standard to meet and exceed our guest expectations and set it as our forever

goal , thanks again and hope to serve you and your friends in near furture.

best regards and wishes

Charles Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 - 87 of 243 reviews

Reviewed October 11, 2012

We stayed as part of a tour. The rooms are very nice (never been in a room that supplied oxygen), the breakfast was more than adequate. The staff was very friendly (stop outside of the hotel and waved to our bus as we left). The massage got rid of the aches from climbing the Great Wall. Provided a companion to walk to the ATM.

  • Stayed: October 2012, traveled with friends
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Thank tilliemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this reviewResponded October 22, 2012

Dear guest

Warm greetings from distant holy city of Lhasa! very happy you have a memorable and

pleasurable experience in our hotel and thanks for your appraisement .Look forward to

serving you or your friends again in the future.

Best Wishes

Charles Lee

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Reviewed October 10, 2012

This is a modern hotel located within a short walk of old town. The rooms were adequate (especially on the upper floors), the staff was friendly but had limited English, and the food in the restaurant was very good. One elevator is small so you may have to wait. I even got a massage in the hotel.

Stayed: September 2012, traveled with friends
1  Thank pawdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this reviewResponded October 21, 2012

Dear Guest

Warm greeting from the roof of the world Can feel the good experience you had in our hotel from

your comment, and thank you for the expectation your mentioned, we will treat them seriously .

look forward to serving you and your friends in the future . thanks again for your

comments

Best Wishes

Charles Lee

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Reviewed October 1, 2012

Our first room stank of cigarette smoke. Luckily our guide offered us hers, a lovely disabled room on the ground floor. I was willing to pay for an upgrade but was told the hotel was full. Outside looks like a paint job is needed.
When my friend was really sick with altitude sickness they organised a doctor who put her on an IV and oxygen. Others in our group were even sicker and the hotel staff were great. I supect it happens a lot. I had a wonderful foot massage at the massage centre.
Food was pretty average.

Room Tip: Ask for a disabled room. Check in early and have a look at the room before you accept it.
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  • Stayed: September 2012, traveled with friends
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2  Thank ChristineJS1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this reviewResponded October 21, 2012

Dear Ms Christine S

Thank you very much for staying at Four Points by Sheraton Lhasa.

Your comments are well received and we appreciate that you take your precious time to leave us

the feedback.

We have shared your comments with hotel management team and focused on improving the

issues you mentioned, especially the food quality. once again, thank you very much for your

comments and look forward to serving you or your friends in the furture

Best Wishes

Charles Lee

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Reviewed September 27, 2012

Stayed here for three nights as part of a tour package, so I have no idea of what the cost was. I did not know what to expect in Tibet and was pleased with the overall quality and service. Desk staff were helpful, though some only had limited English skills, but adequate enough. There is a small convenience store across the street for the odd munchie or drink--much cheaper than the mini bar. Breakfast was good with a nice variety of foods, but the orange juice tended to run out early and did not get refilled. Found some interesting areas to walk around near the hotel, including a nice walk and people watching along the river.

  • Stayed: September 2012, traveled as a couple
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Thank grizz9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this reviewResponded October 21, 2012

Dear valued guest

Warm greeting from holy city of Lhasa, very glad you enjoyed your stay in our hotel and hope

you and your friend can choose Four Points by Sheraton Lhasa Hotel again in the future.

Thanks .

Best Regards

Charles Lee

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Reviewed August 19, 2012

Was a bit disapointed by this hotel. The rooms was clean but the view from our rooms was toward a brick wall. The staff especialy in the resturant spoke very littel english. The location of the hotel is not close but within walking distance from the old tibetan center

  • Stayed: October 2011
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2  Thank Karpatschof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this reviewResponded August 28, 2012

Dear Valued Guest

Thank you for staying at Four Points by Sheraton Lhasa for your recent visit to Tibet. I would like to express my gratitude to you especially for taking the time to complete our satisfaction survey.

Regretfully, I read that you encountered some problems during your stay in our hotel. The point that you mentioned ‘The view from your room was toward a brick wall. The staff in the restaurant spoke very little English’ will be handled and we appreciate that you bring this to our attention. It is feedback such as yours that proves to be invaluable to prevent falling short of our guests’ expectations again in the future.

If there is anything else that you wish to add or if there is something else I can assist you with, please do not hesitate to contact me or my team. In the meantime, I look forward to welcoming back upon your next visit to Tibet!

Kind Regards,

Charles Lee

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Reviewed August 13, 2012

We had the pleasure of staying at the Four Points for several days at the start and the end of our more than two weeks stay in Tibet in April and May 2011. What we enjoyed most was the reliability of staying in a western standard hotel knowing what to expect in terms of quality and service. The rooms were spacious and well appointed. The restaurant was very good and the service was friendly and effective. The breakfast was very good indeed. At the end of our trip through Tibet we were very happy to be back the the Four Points and enjoy true 4 star comforts after some of the rather "basic" stays in the Tibetan country side.

  • Stayed: September 2011, traveled with family
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Thank Hans D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this reviewResponded August 14, 2012

Dear Mr Hans D

Warm greetings from the Roof of the World! Thanks for your laudatory view ,I am glad that you enjoyed your stay in our hotel. We look forward to serve you and your friends in Four Points by Sheraton Lhasa again in the near future !

Best regards

Charles Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Lhasa

Address: No.5 Section 1, Linkuo East Road, Lhasa 850000, China
Location: China > Tibet > Lhasa
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Best Value Hotel in Lhasa
Price Range: $74 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Lhasa 3.5*
Number of rooms: 102
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Also Known As:
Four Points By Sheraton Lhasa Hotel Lhasa
4 Points By Sheraton Lhasa
Sheraton Lhasa
Four Points Lhasa
Lhasa Sheraton
Lhasa Four Points
Four Points By Sheraton Lhasa Tibet

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