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“Consistently Inconsistent”

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St. Regis Lhasa Resort
Ranked #1 of 366 Hotels in Lhasa
Certificate of Excellence
Reviewed January 4, 2014

It’s easy to be the best when there isn’t much competition. The challenge then is to compete with yourself to be the best that you can be. Sadly, the St. Regis Lhasa didn’t rise to that opportunity.

The good: The hotel is physically magnificent, truly like being a guest in a palace. The public spaces are grand, the collection of Tibetan artifacts (loaned by the hotel’s owner) is impressive and the grounds are a real respite from the hectic urban setting. The guest rooms are extremely large, well designed and beautifully furnished; views of the Potala Palace from your own mini-suite are inspiring; and the bathrooms are truly spa-like (an otherwise overused term in the hotel industry these days). There were flashes of brilliance in personalized service, like the time that no fewer than three hotel staff members were camped out on both sides of the busy main thoroughfare outside the hotel trying to flag down a taxi to take us to dinner. Dinner in the hotel’s Chinese restaurant was an elegant affair, but pricey at the level of Shanghai or Hong Kong, several times the cost of the next most expensive restaurant at which we dined in Lhasa.

The bad: Service again, when it was not in the hands of one or two of the hotel’s senior front-of- house staff. At check-in, we were refused an SPG Gold upgrade and it was only upon the intercession of a more senior staff member that not one, but multiple, room alternatives were offered, since the hotel was far from full. Breakfast was a total disaster. Our rate did not include breakfast and we are not breakfast buffet types anyway. When we asked for the breakfast menu, we were offered the buffet. When we ordered just one or two things to go with juice and tea, we waited over half an hour, and there was only one other table occupied! On another morning, the order was wrong (even though it was the same order as the previous day with the same server). On yet another morning, I threatened not to pay for breakfast because it was late again, and eventually just took what we wanted from the buffet so we could actually spend most of the morning touring rather than cooling our heels in the dining room. On our last night, we decided to eat in again and saw that we could order a la carte in the room from the hotel’s Tibetan restaurant. That proved not to be the case since the menus in the room were out of date, one could only order a price fixed complete dinner, and by the time this was finally revealed to us so much time had passed that it was virtually too late to do anything else for dinner. Enter one of the two brilliant senior staff members who came to our room, coordinated with the kitchen and honored the original expectation that we could order a la carte in our room. Some days we had turn down service and late afternoon refreshments brought complimentarily to the room by the butler; others day we did not. Sometime we saw the butler when we called him; most times, not so much.

We were disheartened to see that the hotel is planning a major expansion, the construction of which is well underway. If the hotel cannot properly service an almost empty hotel I don’t know how they are going to manage handling even more rooms. When the Shangri-La opens in Lhasa, there is going to be quite a rude awakening when the hotel will need to step up its game and the owner will have to pay for proper training of the staff. It has nothing to do with whether the staff is Tibetan or Chinese, it has to do with training whatever staff you have to an international level for a clientele with international expectations, which they have every right to have since the hotel is among the most expensive in Asia.

Overall, the physical hotel is at least 5*, service is no better than 3* and, sadly, because we really, really, really wanted to like the hotel better, the overall rating is just 4*. There is much that needs to be done here!

Room Tip: The smallest rooms are vast and beautifully decorated. In fact, we actually turned down a larger roo...
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  • Stayed: August 2013, traveled as a couple
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4  Thank fantasticv0yage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this reviewResponded January 6, 2014

Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you for taking the time to share your feedback regarding your recent stay with us at St. Regis Lhasa Resort.

We would like to take this opportunity to sincerely apologize for any inconvenience our service may have caused you. Your comments about the Problems have been well documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

We would like to apologize again and we look forward to warm welcoming you back to our resort again in the near future. Thank you!

Warm regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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265 - 271 of 506 reviews

Reviewed January 4, 2014

Great facility. Staff tries hard, not quite up to the standards one would expect of a five star property in China. They will improve with time. Enjoyed the spa and had a very good massage. Food was good although I got sick on Yak meat. When in Rome ;-)

  • Stayed: October 2013, traveled as a couple
    • Value
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3  Thank 2Million2Miler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this reviewResponded January 6, 2014

Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here.

I also want to take this opportunity to proudly let you know that we will be enhancing our signature St. Regis service in the near future for all our guests to experience;

We hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013

Stayed there one night and got upgrade to Suite room due to my SPG platinum card. Love the garden and architecture. The hotel is very private and surrounded by its own yards. One of my great memory there was that while I was having breakfast, it's snowing outside, which was really beautiful. You can see snow mountains from the restaurant.

  • Stayed: November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this reviewResponded January 2, 2014

Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to write a review for us, we are happy to hear you had a memorable time during your stay in our resort.

We appreciate your positive comments and feedback; furthermore we hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards from Lhasa,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013 via mobile

This is by far the best hotel in Tibet and was worth each RMB. I love their architecture which is a combination of modern elements + Tibetean style and at the same time the rather conservative St Regis style.
The rooms are huge and clean. Food & service great... although I agree that the staff should pay more attention to details (clock in the room wasn't set, the mini bar not cool, cupboard above TV dusty, one light bulb was broken, changing room at the pool super cold, etc.). Btw - somebody kept putting cucumber and tomatos into our room. Is this supposed to be a "Tibetean snack"?

Stayed: January 2014, traveled as a couple
3  Thank Danieltravelus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this reviewResponded January 2, 2014

Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to write a review for us, we are happy to hear you had a memorable time during your stay in our resort.

We appreciate your positive comments and feedback; furthermore we hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards from Lhasa,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

Just came back from a two day trip at the St Regis and I can't help myself from jotting this down. Still reeling with excitement to go to sleep.

Location: a 5 minute walk from the city mosque and Tibetan Handicraft Center (worth a visit to support the local craftsmen), then another 5 minutes to the Jokhor Temple and the never ending wave of pilgrims. Potala Palace is just 10 minutes by car.

View: we insisted on a Potala Palace view room. And boy was it worth it. The structure is just breathtakingly beautiful. The only other building that stunned me as much was the Taj Mahal. As with the Taj, the Potala is to be appreciated at dawn, at dusk, at night, in broad daylight... and the only way you can get this full spectrum is to stay in a room with the view. Trust me, nothing beats waking up in the morning and seeing it shrouded in mist, or getting out of the shower and catching a glimpse of it at the magic hour!

Service: I emailed the hotel beforehand to tell them this trip was to celebrate our 10th wedding anniversary. So upon arrival we found the room decked with rose petals, a bouquet of red roses sitting in the living room, and our dinner at the western restaurant was also decorated with extra flowers. Antony, our butler, tried his best to keep us pampered. Green tea was served when we wanted, with delicious brownies and cheese cake and biscuits. When I complained that the temperature in the room was a bit toasty, he dashed in and opened the window to air the room. He gave shopping and restaurant recommendations... I can't think of a time when service was needed and wasn't delivered straight away and with a smile.

Food: perhaps my only small complaint is the breakfast buffet (rather limited options) but dinner was fine; just happy to have such crisp romaine lettuce for my Caesar salad. The food at the Chinese restaurant was great but a little pricey.

Spa: it is located in a standalone building across from the main building, thus makes it a bit difficult to just hop over in flimsy gym clothes with freezing temperature outside. The pool looks spectacular, but the attendant told us the heating wasn't working so the water was around 20 degrees instead of the usual 28, a bit too chilly for a dip (swim was out of the question given the altitude). The gym was under renovation, though with the altitude I wouldn't brave the treadmill or any weights....

In the end, all I want to say is a big THANK YOU to Antony and the staff of St Regis Lhasa for making this a most memorable wedding anniversary for my wife and me!

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
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1  Thank Yau Baby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this reviewResponded January 2, 2014

Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to write a review for us, we are happy to hear you had a memorable time during your stay in our resort.

We appreciate your positive comments and feedback; furthermore we hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards from Lhasa,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

The hotel is very nice. The room is spacious and service is generally good. Needless to say that the room is very clean and makes you feel very good after a long day walking around the city. It has an extremely good Chinese restaurant. Very impressed with that restaurant. The Shangri-La Hotel will be built soon so would be interesting to compare those two. However, at this time, this is the only place to stay if you can afford it.

Stayed: November 2013, traveled with friends
2  Thank KLTokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this reviewResponded January 2, 2014

Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to write a review for us, we are happy to hear you had a memorable time during your stay in our resort.

We appreciate your positive comments and feedback; furthermore we hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards from Lhasa,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

This is the best hotel in Lhasa. It is very nice physically but the service is spotty. No Tibet nationals work at the facility for the most part. This is a Chinese run hotel and they don't really get service. The food was good but generally the same buffet day and night. The wine is very expensive but there is really no alternative. The Spa was clean and inviting but the messages were weak and expensive $100+. The location is excellent and the views are something to treasure.

Room Tip: Try to get a room that looks out toward the mountains
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Msbrandin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this reviewResponded December 4, 2013

Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here.

I also want to take this opportunity to proudly let you know that we will be enhancing our signature St. Regis service in the near future for all our guests to experience;

We hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Regis Lhasa Resort

Address: No.22 Jiangsu Road, Chengguan District, Lhasa 850000, China
Location: China > Tibet > Lhasa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lhasa
#1 Top resorts Hotel in Lhasa
#7 Best Value Hotel in Lhasa
Price Range: $108 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — St. Regis Lhasa Resort 5*
Number of rooms: 162
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Also Known As:
St. Regis Lhasa Hotel Lhasa
St. Regis Lhasa Resort Tibet

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