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“St Regis Lhasa, always the best and definitely stick to the details” 5 of 5 bubbles
Review of St. Regis Lhasa Resort

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St. Regis Lhasa Resort
Ranked #1 of 339 Hotels in Lhasa
Certificate of Excellence
Hong Kong, China
Level Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“St Regis Lhasa, always the best and definitely stick to the details”
5 of 5 bubbles Reviewed September 9, 2013

Having a re-visit to the St Regis Lhasa. I couldn't forget the wonderful services offered by the butler Rainy, she's a very detailed girl which help to keep track of all your schedules. The detail of the services definitely differentiate this hotel from other 5* hotels.

August is a very good time to visit Lhasa and this hotel is still keep at very good condition. They offer me an option to upgrade me to a suite or a potala view room. I picked a suite which have a central view of the garden which is very comfortable.

I did enjoy the hotel especially the swimming pool, you can call it the golden swimming pool which is the only one to be found in whole world. Yes, it's made of 24k gold tile.

Also tried the Chinese restaurant which is one of the best in Lhasa, the price is not very expensive (actually all dining outlets inside the hotels are very reasonable priced compared with other 5* hotels in top-tier cities, not to mention the St Regis brand).


The only drawback is.. the hotel is now much much more expensive than 2011 which I pay nearly 4000/night.. That's worth the penny!

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joejoejoehk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, September 13, 2013
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to write a review for us, we are happy to hear you had a memorable time during your stay in our resort.

We appreciate your positive comments and feedback; furthermore we hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards from Lhasa,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

426 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
138 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 bubbles Reviewed September 8, 2013

Excellent staff at reception and breakfast room. We had the Deluxe King room which is a big room. Love the bathroom space area. However the rain shower jets are weak and sparse which is hard to get a good shower. Internet wifi connection was changed recently (to be monitored by the govt) which resulted in unstable connection. Otherwise the room is fantastic.

They've this Golden swimming pool which is perhaps a 20m by 20m hot pool (water is about 30 degrees) made of gold. You can't really swim but I tried by swimming diagonally. No gym but hopefully with the new opening of Shangri-la Hotel and another 5 Star hotel will give St. Regis something to think about since their area is huge.

St. Regis has a nice wine bar on the 1st level but it deterred us from going in as group of Chinese tourist are constantly smoking in the bar, they'll also smoke walking into their rooms which resulted the corridor to smell of smoke. They smoke and talk very loudly at the lovely waiting area on the 3rd floor, I wish there's a NO SMOKING sign and 'pls do not make so much noise' sign on the waiting area and at the restaurant Social.

2 outstanding staff I would like to point out. Mr Youseef Saab and Mr Eric Annaheim. Fantastic EQ, great radar spotting guest who needs assistant and will go to the extra mile to help you.

Room Tip: Ensure you tell the front desk you do not want rooms that looks out to the construction area! Rooms...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SuperShan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, September 13, 2013
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here.

I also want to take this opportunity to proudly let you know that we will be enhancing our signature St. Regis service in the near future for all our guests to experience;

We hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

My husband and I did not know exactly what to expect about our accommendations in Lhasa, Tibet, but, without question, this was our favorite hotel during our recent 2 weeks exploring China on a Viking River Cruise. It was very private with a view of the Potala Palace which was the former living quarters of the revered Dalai Lama. Our room was more like a suite with beautiful, local decor, roomy closets and a fabulously spacious bathroom! Be sure and see the spa pool as it's hard to describe. The staff were very friendly and helpful and some spoke English. The food was very good and included some Western choices in the main dining venue which was very much appreciated. The Chinese restaurant was very good, also. The layout is different as not all the rooms are in the main building meaning one had to learn the elevator system (i.e. if your room # started with a 6 that meant you were in building 6, the second # was your floor and the last 2 were your room #...going back to the main building, you come in on level 1, but have to go to 3 for the main lobby...go figure). We would definitely recommend this hotel and wouldn't hesitate to stay at a St. Regis property again.

Room Tip: Unless you would prefer a walk outside to get to your room, ask for a room in the main building.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank geege7056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, September 6, 2013
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to write a review for us, we are happy to hear you had a memorable time during your stay in our resort.

We appreciate your positive comments and feedback; furthermore we hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards from Lhasa,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshall, Texas
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed August 24, 2013 via mobile

Very nice large guest rooms, with enormous bathrooms as well. All the amenities you would expect from a 5 star property. A few quirks - the layout of the buildings, grounds, and interior corridors is a bit odd and takes some getting used to. We had to request a map in order to locate the pool. The outside lights were never on when we walked to breakfast in the morning, and it was quite dark along the walkway. The front desk people were very helpful when we had to get a cab to rejoin our group who were out touring, assisting with translation, etc. We would stay here again.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank donnakmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, August 25, 2013
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you for taking the time to share your feedback regarding your recent stay with us at St. Regis Lhasa Resort.

We would like to take this opportunity to sincerely apologize for any inconvenience our service may have caused you. Your comments have been well documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

We would like to apologize again and we look forward to warm welcoming you back to our resort again in the near future. Thank you!

Warm regards,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villa Park, California
Level Contributor
112 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed August 23, 2013

The hotel itself was striking in its decor. The lobby was beautiful. Accomodations lovely. I satyed in a very large room with a view of the Potala Palace. True the place was NOT walking distance but I had a private guide and driver so that didn't matter. The bathroom had a heated floor, an interesting luxury that was a new experience to me. When my private steward asked me if I wanted the floor heated I gave him a strange look. He flipped a switch and the floor warmed up. In he morning this was a really nice feature. Unfortunately when I tried to reach my "private" steward was unavailable as he was attending to other customers. I don't consider this a private steward.

The restaurants were a bit of a disappointment. The Tibetan restaurant served only a fixed meal. The meal itself was good but it would have been nice to have choices. The Chinese restaurant was a bit of a walk from the main building. Food was good but I had the Mapo Tofu, having had it in Chengdu. Chengdu was by far better. The breakfast was nice and was included with the room.

They also demanded a 1000 yuan deposit on my credit card which I though excessive as my room was prepaid.

Room Tip: Get a view room of the palace in the main building. Villas are separate, no view and I doubt if the...
See more room tips
  • Stayed August 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dr_elliott_brender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, August 25, 2013
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here.

I also want to take this opportunity to proudly let you know that we will be enhancing our signature St. Regis service in the near future for all our guests to experience;

We hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed August 15, 2013

I stayed here for two nights in August. I originally chose the St Regis as it was better quality accommodation compared to Four Points at Sheraton. It was my first time staying at a St Regis hotel but wasn't expecting too much as this was in Lhasa. Furthermore it was supposed to be the most luxurious accommodation in Lhasa.

When we arrived at the hotel, I was a little disappointed to see that the white walls at the entrance of the hotel were in need of repainting. Upon driving into the hotel up a slope, I got out of the car and was surprised to note that there was nobody to hold the door open for me. This was very untypical of a St Regis hotel. Check-in was relatively efficient and I got a room on the sixth floor which was situated in a building away from the main lobby. This was fine and I had looked forward to a good rest to acclimatise myself to the high altitude.

However once I arrived in the room, which was a very comfortable size and had a huge bathroom to boot, I realized that there seemed to be a radio playing in the background. With the television off and the room in complete silence, the music kept playing and then stopping. I called someone from housekeeping to take a look but she dismissed it as water running and said that it was because the room was on the sixth floor and that was why I kept hearing the sounds. I was having a headache at that point and decided to leave it as it was since I wanted to rest. That night, I went to bed early but kept hearing the music on and off for more than twelve hours!

The next day my tour guide advised me to change rooms and as I was feeling better after a good rest I did. They gave a room with a lake view closest to the lobby in the main building and I was very happy about it. The room was on the first floor and even had an outdoor verandah although I did not get to use it.

I felt that only a few of the staff knew how to speak English and it was passable at best. The hotel did not have a lot of guests which was good. Breakfast was ok. I tried the spa and it was good. Since there aren't many international hotels in Lhasa at the moment, I feel that St Regis is still the best although e price is quite steep.

Stayed August 2013, traveled with friends
Helpful?
3 Thank KendraBlair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, August 18, 2013
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you for taking the time to share your feedback regarding your recent stay with us at St. Regis Lhasa Resort.

We would like to take this opportunity to sincerely apologize for any inconvenience our service may have caused you. Your comments about Problems have been well documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

We would like to apologize again and we look forward to warm welcoming you back to our resort again in the near future. Thank you!

Warm regards,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed August 14, 2013

My wife and I stayed for 4 nights at the Lhasa St. Regis a few weeks ago (a villa, Resa House).
When you stay in a St. Regis hotel or properties of a similar category you expect the best in terms of location, service, food and luxury. The Lhasa St. Regis only delivers in terms of luxury and to some extent location (but it still takes a 20-25 minutes walk to get to the Jokhang temple. If you think that you are near the Pothala Palace because you can see it from the hotel you are wrong. It is about a 45-50 minute walk).
Other reviewers have pointed out that service at the St. Regis is not very good and that is true. I can only remember 2 or 3 people with knowledge of the English language so it is not easy to communicate with the staff. But this is a minor issue as it seems that cleanliness is not a strength of the hotel. For 3 straight days we saw a bitten apple on the top of a wood cabinet placed in a hallway (2nd floor, Resa house). We made bets about when it would be picked it up but by the time we left it was still there!
Food at the hotel was disappointing. We had dinner at the Chinese and Tibetan restaurant plus the breakfast buffett. Both the Chinese and Tibetan restaurant are very small restaurants with very few customers. While the Chinese restaurant is OK, the Tibetan one is no good. Usually hotel restaurants in this category tend to be better than those restaurants outside the hotel but this was not the case. We had much better meals in Lhasa's historic downtown than at the St. Regis and at a tiny fraction of what we paid at the St Regis (our dinner at the Tibetan restaurant cost about US$170 for 2 persons, alcohol excluded).
As many other reviewers have mentioned the hotel is truly beautiful. Our villa was really great and we slept very well while there. But the hotel really lacks ambience. It is a huge hotel with very few guests and it shows. We were in high season but most public areas were empty, including the restaurants. And this is probably the main problem with the Lhasa St. Regis hotel: it is soulless.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank GlobetrotterMX_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, August 18, 2013
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here.

I also want to take this opportunity to proudly let you know that we will be enhancing our signature St. Regis service in the near future for all our guests to experience;

We hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Regis Lhasa Resort

Property: St. Regis Lhasa Resort
Address: No.22 Jiangsu Road, Chengguan District, Lhasa 850000, China
Location: China > Tibet > Lhasa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Lhasa
#1 Luxury Hotel in Lhasa
#7 Best Value Hotel in Lhasa
Price Range (Based on Average Rates): $
Hotel Class:5 star — St. Regis Lhasa Resort 5*
Number of rooms: 162
Reservation Options:
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Also Known As:
St. Regis Lhasa Hotel Lhasa
St. Regis Lhasa Resort Tibet

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