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All reviews premier room busy shopping area underground shopping street samsung tv reasonable rates easy access square restaurant complimentary upgrade metro station location is fantastic study desk street noise front desk staff welcome gift lounge access bedroom and bathroom would stay again
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Reviewed May 16, 2019

We had a rather pleasant stay at Novotel Nanjing Central Hotel. Staff took note of our trip as a birthday trip, and hence offered us a cake and decorated the room a little - a very nice touch. It is situated in a shopping district with plenty of malls nearby. It is also easy to travel to different attractions in Nanjing from this hotel via metro or Didi. Will definitely be back here again if I'm coming back to Nanjing.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank zhilun89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoyceNOVOTEL, 公关经理 at Novotel Nanjing Central Hotel, responded to this reviewResponded May 16, 2019


Dear Guest,
Thank you for posting your comment.
We were very happy to read your positive review, and are glad that we could contribute to making your trip to Nanjing a great experience.
Personalized service is of great importance for Novotel Nanjing Central, and we invest heavily in training to ensure every guest feels special.
Thank you once again for your thoughtful feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019 via mobile

Exit 14 of Xinjiekou metro is only about 3mins walk away. Food, mini marts, shopping, supermarket are all within walking distance. Room is adequately spacious and bed is absolutely comfortable and clean. Staff are friendly and chambermaid is very disciplined, she didn’t take money left on the table which was meant as tips for her (we had to pass to her personally after realizing). Fitness room is a little rundown but has adequate equipments for a good workout. Probably the only two things that i can really pick on will be, hairs on carpet upon check-in and having to handle a door without being able to wash hands after using the toilet.

Date of stay: April 2019
Trip type: Traveled with friends
Thank Grayee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoyceNOVOTEL, 公关经理 at Novotel Nanjing Central Hotel, responded to this reviewResponded April 27, 2019

Dear guest
I would like to personally thank you for your mail, and your comments. I understand your disappointment with the service provided to you, and would like to thank you for your constructive feedback. We deeply regret that you have had an unpleasant experience while staying at Novotel Nanjing Central. We have taken note of your comments, and have discussed them with the related department and will follow up on this personally.We will relaunch our fitness center after May 1st ,2019.
We hope that we can work together towards solving this issue, and welcome you once again in the future.
Yours sincerely,
Joyce Luan,
Marketing and Communications manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2019 via mobile

Stayed there twice during my holiday in Nanjing. Was given a room on 16th floor and presented a nice view of the street scene. Room was amply sized and bed was comfortable.
Checkin and out was fast and seamless. Reception staffs were friendly and helpful. Breakfast buffet at level 4 and affordably price at rmb 70. Conceige could keep your luggage on premise when you returned to claim it free of charge.

Date of stay: April 2019
Trip type: Traveled solo
Thank TangCS74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoyceNOVOTEL, 公关经理 at Novotel Nanjing Central Hotel, responded to this reviewResponded April 22, 2019

Dear Guest,
Thank you for posting your comment.
We were very happy to read your positive review, and are glad that we could contribute to making your trip to Nanjing a great experience.
Personalized service is of great importance for Novotel Nanjing Central, and we invest heavily in training to ensure every guest feels special.
Thank you once again for your thoughtful feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2019 via mobile

I have stayed in this hotel a few times and it has been a lovely stay every time! It’s very modern yet cozy, quiet with tasteful decorations. Food is very tasty and with plenty of variety. The staff are very helpful and accommodating and couldn’t have treated me better. I recommend this hotel highly!

Date of stay: April 2019
Trip type: Traveled solo
Thank Su Pin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoyceNOVOTEL, 公关经理 at Novotel Nanjing Central Hotel, responded to this reviewResponded April 21, 2019

Dear Guest,
Thank you for posting your comment.
We were very happy to read your positive review, and are glad that we could contribute to making your trip to Nanjing a great experience.
Personalized service is of great importance for Novotel Nanjing Central, and we invest heavily in training to ensure every guest feels special.
Thank you once again for your thoughtful feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2019

Best hotel I've stayed at in China! The room was spotless, cosy, and had everything you are likely to need (including two free bottles of water). Everyone there was professional and helpful, and the buffet breakfast was amazing. You could have a different breakfast every day of the week. And of course the location is perfect for getting around Nanjing - easy access to the 3 main Metro lines.

Room tip: North facing rooms above the 5th floor have a nice view.
Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank airwickga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoyceNOVOTEL, 公关经理 at Novotel Nanjing Central Hotel, responded to this reviewResponded April 9, 2019

Dear Guest,
Thank you for posting your comment.
We were very happy to read your positive review, and are glad that we could contribute to making your trip to Nanjing a great experience.
Personalized service is of great importance for Novotel Nanjing Central, and we invest heavily in training to ensure every guest feels special.
Thank you once again for your thoughtful feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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