This is almost a very a good hotel in an excellent location to get to most of the ‘must sees’ in Nanjing. Right next to the city’s # 1 Eat Street – Hunan Lu and a 10 minute walk to the Xuanwumen subway station. The staff are helpful and mostly efficient with satisfactory English language skills.
Our 36th floor superior twin room was very spacious and, for the most part, comfortable with all the usual luxury amenities. The breakfast buffet is superb and the restaurants generally of a high standard. However there are some flaws.
There appears to be both wired and wireless internet and the wireless works well enough but necessitates logging in every time you get onto the net. The wired internet is nicely presented with detailed instructions and a cable neatly stowed in a little satchel but it doesn’t work. As is common in China, if you ask a question to which the answer is bad news the respondent vaguely promises to do something and then disappears without trace. Eventually we discovered from the front desk that the system doesn’t work very well (or at all?). So it’s wireless or leave it. Chinese hotel bathrooms have the annoying habit of leaking water all over the floor from the shower or bath and this one is no different. Indeed ours was a veritable flood which was abated somewhat by repair work undertaken very promptly and efficiently after we complained. On the bathroom subject, the lighting was evidently designed by someone who has never had to shave or apply make-up in a bathroom – it illuminates the bathroom and it looks stylish but it’s practically useless.
The big issue is the air-conditioning – or lack of it. We have experienced this in other China Sofitel hotels but the only in-room control over the air-conditioning is fan speed – or OFF. The management decides when and whether to turn the system on or not. The guests can “open the window” if their room happens to face west and becomes an afternoon sauna. As luck would have it, our window latch was inoperative and the window wouldn’t stay open so we made sure to stay away during the afternoon. Of course we could have asked for another room but we didn’t want to go through the process of getting a new suite of inevitable problems to fix.
If everything (even most things) worked as expected this would be an excellent hotel but the annoying flaws and particularly the air-conditioning extinguish one star and tarnish another. We still rate it highly because these type of problems are endemic in China’s hotels – no matter how new they are or how many stars they aspire to.
- Official Description (provided by the hotel):
- Sofitel Nanjing Galaxy is a French luxury hotel brand chain under Accor Hotel Group and locates in the heart of the Hunan business and entertainment district. Glistening on the city skyline, this luxurious property is an inspired fusion of French flair, Chinese tradition and 21st century innovation. There is an excellent choice from 352 rooms, including superior room, luxury room, prestige suite, club prestige suite and more to meet your needs. ... more less
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- Also Known As:
- Sofitel Galaxy Nanjing Hotel Nanjing
- Accor Galaxy Nanjing
- Sofitel Nanjing
- Nanjing Sofitel