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“Luxury with flaws”

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Sofitel Nanjing Galaxy Suning
Ranked #15 of 1,901 Hotels in Nanjing
Sydney, Australia
Level Contributor
227 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 378 helpful votes
“Luxury with flaws”
Reviewed April 28, 2014

This is almost a very a good hotel in an excellent location to get to most of the ‘must sees’ in Nanjing. Right next to the city’s # 1 Eat Street – Hunan Lu and a 10 minute walk to the Xuanwumen subway station. The staff are helpful and mostly efficient with satisfactory English language skills.
Our 36th floor superior twin room was very spacious and, for the most part, comfortable with all the usual luxury amenities. The breakfast buffet is superb and the restaurants generally of a high standard. However there are some flaws.
There appears to be both wired and wireless internet and the wireless works well enough but necessitates logging in every time you get onto the net. The wired internet is nicely presented with detailed instructions and a cable neatly stowed in a little satchel but it doesn’t work. As is common in China, if you ask a question to which the answer is bad news the respondent vaguely promises to do something and then disappears without trace. Eventually we discovered from the front desk that the system doesn’t work very well (or at all?). So it’s wireless or leave it. Chinese hotel bathrooms have the annoying habit of leaking water all over the floor from the shower or bath and this one is no different. Indeed ours was a veritable flood which was abated somewhat by repair work undertaken very promptly and efficiently after we complained. On the bathroom subject, the lighting was evidently designed by someone who has never had to shave or apply make-up in a bathroom – it illuminates the bathroom and it looks stylish but it’s practically useless.
The big issue is the air-conditioning – or lack of it. We have experienced this in other China Sofitel hotels but the only in-room control over the air-conditioning is fan speed – or OFF. The management decides when and whether to turn the system on or not. The guests can “open the window” if their room happens to face west and becomes an afternoon sauna. As luck would have it, our window latch was inoperative and the window wouldn’t stay open so we made sure to stay away during the afternoon. Of course we could have asked for another room but we didn’t want to go through the process of getting a new suite of inevitable problems to fix.
If everything (even most things) worked as expected this would be an excellent hotel but the annoying flaws and particularly the air-conditioning extinguish one star and tarnish another. We still rate it highly because these type of problems are endemic in China’s hotels – no matter how new they are or how many stars they aspire to.

Room Tip: Come when the season is hot or cold and, with luck, the air-conditioning might be turned ON.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Tedstravelblogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelGalaxyNanjing, General Manager at Sofitel Nanjing Galaxy Suning, responded to this review, May 28, 2015
Google Translation
Dear Kunaw :
感谢您对南京索菲特银河的支持与关注。酒店自开业以来,一直重视提升服务品质,并将时代发展及客户所需放在首位,每一次提升与改变都是为了让客人有更好的入住体验。大堂的香氛我们选用的是法国原产香氛精油,使宾客从进入大堂的第一刻起就能感受到索菲特酒店独有的法国浪漫气息。酒店自开业以来凭借特有的“Cousu Main Service定制化服务”理念在国际酒店业盛受赞誉。未来我们会继续将细致、个性化的服务深入到每一个服务环节,让更多入住的客人都能感受到我们的特色。再次感谢您的支持与厚爱,期待您的再次光临!
General Manager
Leon Hwang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 24, 2014

Overall, the hotel maintains an average rating for sofitel properties.stayed in the club level and the room facilities are not so well maintained. Pillows provided were too soft and despite repeated request for housekeeping to provide a firmer pillow, no difference. Perhaps Sofitel should have a pillow menu for guest to select their preference.
Club lounge on level 46 was good and the services offered by the staffs were outstanding. This is the plus point for our stay here . Otherwise, the property would need to pay more attentions to the smaller details in order to keep up with the expectations expected from Sofitel branding.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank owyongwk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadeloupe
Level Contributor
81 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 20, 2014

Booked a lake view room, but got "upgraded" to a club floor room, which on the surface sounds a good deal with access to the club lounge, happy hour, etc... But, no view of the lake, the bed's headboard disgusting with its imitation leather flaking away with bits falling into your hair overnight, stains on the carpets and chairs! The hotel,is located on a traffic junction so lots of traffic noise excerbated by constant use of the horn which never seems to stop, even in the small hours of the morning.

Good spread for buffet breakfast, with both international and local dishes. The service is efficient and in general the staff were helpful. Beware though of the buffet lunch in Kwee-zine, especially if you get rhere after 2 pm... Though its says in the lift "all-day dining", the place actually shuts down and there is nothing left, but you still get to pay the full price!

Concierge very good giving lots of useful visiting tips and they booked our train tickets for a minimal charge, and delivered these to our room. The staff who welcome you to the club lounge are pearls. They are helpful, pleasent, passing time with you and making you feel someone special.

Room Tip: I would not come back unless rooms refurbished.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 14, 2014

Was a lovely place to stay for a few nights. The check-in was slow, but the room was fantastic with amazing views over Nanjing. We also were given a modem to use for internet when we asked if there was wifi. The beds were heaven, so soft, and they were turned down every night which was nice.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hobartite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
上海, China
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 12, 2014

1. Checked in as the platinum member, the check-in speed is slow (more than 10mins), no one told me if I have the access to executive lounge. And no welcome letter or welcome fruit in the room.

2. I was upgraded to the bigger room, but the chair and TV looks terrible.

3. I got the call from hotel to ask my experience 2 days later, this is good.

4. Good location and easy to walk to Gulou Hospital, and the metro station s coming soon.

5. Anyway, I may choose this hotel again if I visit Nanjing next time.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ren YI Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Nanjing Galaxy Suning

Property: Sofitel Nanjing Galaxy Suning
Address: No.9 Shanxi Road, Gulou District, Nanjing 210009, China
Location: China > Jiangsu > Nanjing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Nanjing
#15 Luxury Hotel in Nanjing
#18 Best Value Hotel in Nanjing
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Nanjing Galaxy Suning 5*
Number of rooms: 352
Official Description (provided by the hotel):
Sofitel Nanjing Galaxy is a French luxury hotel brand chain under Accor Hotel Group and locates in the heart of the Hunan business and entertainment district. Glistening on the city skyline, this luxurious property is an inspired fusion of French flair, Chinese tradition and 21st century innovation. There is an excellent choice from 352 rooms, including superior room, luxury room, prestige suite, club prestige suite and more to meet your needs. ... more   less 
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Also Known As:
Sofitel Galaxy Nanjing Hotel Nanjing
Accor Galaxy Nanjing
Sofitel Nanjing
Nanjing Sofitel

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