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“Lovely hotel in great location - will be perfect once renovation done” 5 of 5 bubbles
Review of Sofitel Nanjing Galaxy

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Sofitel Nanjing Galaxy
Ranked #12 of 1,878 Hotels in Nanjing
Tasmania
Level Contributor
724 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 356 helpful votes
“Lovely hotel in great location - will be perfect once renovation done”
5 of 5 bubbles Reviewed September 16, 2012

I stayed here with a business colleague on a weekend trip as we are both working in Shanghai. The hotel is a quick taxi ride from the railway station (10mins) and is a 10-15 min walk from the nearest metro station. It is only two stops from the railway station so on the way back, we took the metro instead of getting stuck in traffic.

The hotel is undergoing renovation at the lower levels so the lobby is round the corner in the office block. In spite of what some other reviews say, it is not that much of an issue in my opinion. You take a lift to the 8th floor, get out, walk one metre and then go to the next bank of lifts to go to reception on floor 46. There were often staff there to help and for us it was no problem.

I am Accor Gold and although we had booked the luxury rooms, we think we were upgraded as we both got amazing large rooms with view of the lake. There were so big with a separate dressing area, shower and bath, lots of nice toiletries etc. The bed was comfy and TV had lots of channels. The was a real 5* room and for Y700 per night (USD115) a bargain!

The pool is amazing and I had it to myself most of the time.

The hotel is near Hunan Road for shopping and Lion Bridge Road for eating. There is a bakery close by and a good book store. We didn't eat in the hotel, but had breakfast at Starbucks next door (after a week of work in Shanghai suburbs we needed something Western!).

I loved Nanjing - really relaxed and interesting. This hotel was excellent and will be perfect once the renovation is done. However, don't let them put you off - just make sure you ask for a high floor room.

Room Tip: Ask for a high floor at the moment to avoid any renovation noise
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wombatdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelGalaxyNanjing, Quality Manager at Sofitel Nanjing Galaxy, responded to this review, October 23, 2012
Dear Valuable Guest:

We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

on the same time, i have few good news for you, our lobby renovation is almost finish, and we will be opening it first of November, also our new 74 Rooms are almost ready, we need one month for decoration and test operation then it will be on sell starting from december.

Thank you again for sharing your experience, and i am sure your next visit will be more pleasant than the previous one.

Sincerely,

Amine CHEBIHI
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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648 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, China
1 review
4 of 5 bubbles Reviewed September 13, 2012

Upgrade the room with platinum card
Large, suitable
Has good view to see the square
Near to the HuNan Road walking street
Many local delicious foods u can search

But it`s really far away from the metro Lane 1,about 25mins walking
Because the building was decorated until end of Nov, so it is not easy to the room,has to the 8 floor to transfer

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tequilacc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelGalaxyNanjing, Quality Manager at Sofitel Nanjing Galaxy, responded to this review, October 23, 2012
Dear Valuable Guest:

We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

on the same time, i have few good news for you, our lobby renovation is almost finish, and we will be opening it first of November, also our new 74 Rooms are almost ready, we need one month for decoration and test operation then it will be on sell starting from december.

Thank you again for sharing your experience, and i am sure your next visit will be more pleasant than the previous one.

Sincerely,

Amine CHEBIHI
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 11, 2012

The room was big but not as clean as I thought it would be ( A five stars hotel!!!). The check in/out counter is on 46th floor. Very inconvenient!! In order to get to the 46th floor, you need to go up to 7th or 8th floor to change another elevator. The worse experience I have with this hotel is that they charged us $30 RMB for two small wash towels that we had not even seen or used in our room except the first day. We didn't notice this charge until we got to the airport. I called them to clarify this and left my email. The manager promised that she would get back to me. But so far not a thing. Very unprofessional. If you are missing towels in your room, "Speak up" otherwise, you would be charged for that. I think the management of this hotel is not as professional as a five stars hotel should be. More training!!

  • Stayed September 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Connie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelGalaxyNanjing, Quality Manager at Sofitel Nanjing Galaxy, responded to this review, October 23, 2012
Dear Valuable Guest:

Thank you for taking the time to tell us about your experience at the Sofitel Nanjing Galaxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Amine CHEBIHI
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed August 8, 2012

The rooms are very nice but the renovation is a nightmare. The temporary reception area is so small that they cannot attend to everyone on a timely basis. It is very difficult to navigate the hotel. And there is currently no bar. It is so bad that they are hurting their brand by staying open during their renovation.

  • Stayed August 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mike_UpperWestSide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelGalaxyNanjing, Quality Manager at Sofitel Nanjing Galaxy, responded to this review, August 13, 2012
Dear MIKE

Thank you for taking the time to tell us about your experience at the Sofitel Nanjing Galaxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
the renovation is for gole to improve our hardwere and service for you, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

the renovation will finish partly withing one to one and half month and totally withing end of november, on that time we will have our new lobby (2 times bigger than the old one and much modern with a local touch, also we will have our new restaurants (ITALIAN, INTERNATIONAL and CHINESE), we dont forget a new bar and an other new 74 rooms.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Amine CHEBIHI
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
94 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed July 13, 2012

Like many large hotels in big cities, this hotel has its rooms on certain upper floors of a large tower. I assume the other lower floors are used for residential or business purposes. However the layout requires that you take one elevator bank to a middle floor, and then transfer to another elevator bank where you take those elevators to the upper floor lobby/reception. I understand that this is a temporary arrangement due to the renovations on the first floor. The "temporary" upper floor lobby/reception is small, intimate but comfortable. Service was very good but sometimes I had to wait for someone's attention.

We were upgraded so I guess our rooms weren't standard. Our rooms were very large and offered a great view of downtown Nanjing. The bathroom was large and very nice. The beds were Western-soft (and not Chinese firm). Breakfast was pretty standard with a big buffet of both Chinese and Western foods.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank terpnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelGalaxyNanjing, Quality Manager at Sofitel Nanjing Galaxy, responded to this review, July 30, 2012
Dear TERPNUT

We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

however, i would love to apologies for the inconvenient elevator transfer, and be sure that this is only a temporary solution waiting for the new lobby opening,

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Amine CHEBIHI
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 23, 2012

A great hotel expecially when the refurbishing will be completed.
I have stayed at this hotel several times in the past three years. I truly believe it is the one of best quality/price hotel I have staied. Rooms are large and nicely furnished/equipped. Bed is comfortable, service is good with nice people eager to help. English is widely spoken. Room service is good. Chinese restaurant really good if you want a good chinese not too chinese meal . all private and public spaces are well kept and generally clean. Highly recommended. Now the drawback is the refurbishing of the main lobby which forces yu to change lift nd check in at the 46th foor. in general things to improve: new equipment in the gym and please stop the "homemade" youghurt at breakfast as they are really unapproachable.

Stayed June 2012, traveled on business
Helpful?
1 Thank Rimassa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelGalaxyNanjing, Manager at Sofitel Nanjing Galaxy, responded to this review, January 4, 2013
We very much appreciate your comments regarding your stay at the Sofitel Galaxy Nanjing. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Nanjing Galaxy

Property: Sofitel Nanjing Galaxy
Address: No.9 Shanxi Road, Gulou District, Nanjing 210009, China
Location: China > Jiangsu > Nanjing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Best Value Hotel in Nanjing
#10 Business Hotel in Nanjing
#12 Luxury Hotel in Nanjing
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Nanjing Galaxy 5*
Number of rooms: 352
Official Description (provided by the hotel):
Sofitel Nanjing Galaxy is a French luxury hotel brand chain under Accor Hotel Group and locates in the heart of the Hunan business and entertainment district. Glistening on the city skyline, this luxurious property is an inspired fusion of French flair, Chinese tradition and 21st century innovation. There is an excellent choice from 352 rooms, including superior room, luxury room, prestige suite, club prestige suite and more to meet your needs. ... more   less 
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Also Known As:
Sofitel Galaxy Nanjing Hotel Nanjing
Accor Galaxy Nanjing
Sofitel Nanjing
Nanjing Sofitel

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