This is the first review I've done on Tripadvisor ever. I have been inspired to do so by this hotel.
I spent three nights here. The rooms were nice as was the breakfast. However, the hotel fails in its basic function of providing a tolerable nights sleep for two important reasons:
1. Air-conditioning failure. My room was stuck at 24 degrees celsius despite me setting it at 20 degrees. For me, that was too hot to sleep. I told one member of staff who fobbed me off with "Oh, it's just slow to correct" - well, it must have been very slow as it took 3 days and it was still stuck at 24. I told another member of staff who said they would send someone up - the solution being to open the window. On checkout, a staff member said that I was in the hot side of the hotel and next time I visit I could be put in the cooler side. There was no proper acknowledgement of the problem.
2. Bedding apparently not cleaned for 3 days. I suspected this on the second day. On the 3rd day I received a note saying "As requested, your linen has not been changed". I had NEVER made such a request and would assume linen to be changed at a five-star hotel daily.
What the hotel management need to realize is that this is a five-star international hotel chain. Customers pay perhaps 1,300 Renminbi just for a standard room. Put that in the context of China (and Nanjing) where a lot of people earn perhaps 2-3 times that amount for a month's work. So the standard should be fairly high.
I think the above reveal genuine failures of this hotel. Like many 'international' brands in China, the international standard is neither reached nor aspired to.
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- Also Known As:
- Intercontinental Nanjing Hotel Nanjing