I had lovely two days in Nanjing staying at the Intercontinental. The view from my room was spectacular and I loved sitting on the chaiselonge especially at night and just looking out of the window. I left the curtains open so I was woken by the sun rising from behind the mountains and glittering on the water of the Lake Xuanwu.
I really liked the iPod dock in the room and the slippers. There are big differences in hotel slippers!
I was prepared for poor concierge service after reading some of the comments here. That wasn't true. They were very helpful and also quite handsome :) I had no trouble with late check-out. In fact I was quite pleased to find on my bill that they didn't charge for it. Maybe the other travellers didn't have their key card coded with the new check-out time?
However, I'm not totally convinced by the hotel service on other issues:
Check-in: Nobody offerd me help to get my luggage up to my room and it was very hard work dragging the heavy suitcase through the thick carpet.
Housekeeping: I was a little surprised that there was no evening turn down. Well, so be it. But I really didn't like that the maid just threw my pyjama, inside out as I left it, back on top of the bed after she made it. She could have at least tucked it under the blanket. And having the tray with a shoe horn sit on my bed feels wrong.
Food/beverage: they waiters were new and you could tell. It was hard to get their attention and they were very slow. They got every single order wrong on first try and it was never anything complicated: Earl Grey tea, Cabernet Sauvignon and even their own house wine. I don't feel strongly about it, it happens. But it definitely is not the standard you would and can expect from a hotel in this category and I wonder why there was no senior staff present to help the newbies. The poor things got quite nervous every time I had to send them back.
Communication design: if you have forgotten which floor the bar is on by the time you got from your room to the elevator, it's back to your room because there is no sign there that would tell you.
Last thing: the Spa ladies work until 2am but no advertising of their services is in the room, I had to be quite insistent to get the information ;)
So, all in all, I would definitely recommend this hotel to anyone travelling to Nanjing. But IMHO they still need to work on their service to go from "aspiring" to "first class".
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- Also Known As:
- Intercontinental Nanjing Hotel Nanjing